Factbird

Role Description At Factbird, we help manufacturers understand what is really happening on the shop floor so they can improve performance, reduce losses, and make better decisions faster. Our platform turns live production data into practical operational insight — but technology only creates value when people on the floor trust it, use it, and act on it. This role is for someone who has already worked in manufacturing and knows what it means when a line underperforms, when downtime becomes normal, or when teams are measuring activity instead of outcomes. You might come from continuous improvement, operational excellence, plant operations, or manufacturing transformation. What matters most is that you can connect operational reality to measurable business value. You will work across Benelux with account executives, customer teams, and manufacturing stakeholders to assess opportunities, shape value cases, support trial success, and help customers adopt Factbird in a way that delivers visible operational impact. This role gives you the chance to take the operational-improvement experience you have built in manufacturing and apply it across a wider set of plants, teams, and challenges. Instead of improving one site at a time, you will help multiple manufacturers understand where performance is leaking, where value is hidden, and how better operational visibility can drive better decisions. It is a strong fit for someone who wants to stay close to manufacturing, stay close to real operational problems, and have broader influence without moving into a purely internal leadership or purely commercial role. Full-time, remote, based in the Netherlands, with travel across Benelux. Travel can be up to 75% during peak periods. Qualifications - 5+ years of experience in manufacturing operations, continuous improvement, operational excellence, operations consulting, or a closely related environment. - Strong understanding of OEE, downtime, throughput, quality, and operational KPIs. - Hands-on experience with Lean, Six Sigma, TPM, or similar improvement methods. - Ability to build and defend a practical business case for operational change. - Confidence working with operators, supervisors, CI leads, plant managers, and senior stakeholders. - Comfort with digital tools, dashboards, analytics, MES-adjacent systems, or industrial software. - Fluency in Dutch and English — written and spoken — is required. - Willingness to travel across Benelux. Requirements - Work directly with prospective and existing manufacturing customers to understand operational challenges on the shop floor. - Lead on-site and remote operational assessments focused on line performance, downtime, throughput, quality, and improvement potential. - Translate plant-level observations into a clear operational and financial value story. - Build practical business cases, including ROI, payback, and operational impact. - Partner with account executives to shape customer conversations and reduce deal risk through credible operational insight. - Support pilot and trial programs to help customers move from interest to adoption. - Coach customer teams on how to use Factbird in a way that creates real value, not just more reporting. - Build trusted relationships with stakeholders ranging from operators and CI leads to plant managers and senior decision-makers. - Act as the bridge between customer needs, operational reality, and internal commercial and customer teams. - Bring manufacturing best practices and operational-improvement thinking into how Factbird works with customers across the region. Benefits - Flexible working hours — we trust you to manage your time. - Competitive salary — compensation that reflects your skills, experience, and impact. - Internet reimbursement — stay connected wherever you choose to work from. - Thoughtful, human onboarding — step-by-step support from day one. - Individual Development Plan conversations — bi-yearly career development aligned to your ambitions. - Company-wide kickoffs & team days — we come together regularly across teams and regions. - A global, inclusive culture — diverse backgrounds and perspectives, actively celebrated.

• Reporting to the Director of Solutions & Customer Success • Partner with account executives to understand client challenges, operational objectives, and strategic goals — and translate these into tailored Factbird solutions • Lead on-site and remote assessments and process analyses for prospective customers, identifying areas where Factbird can drive measurable improvement • Deliver engaging, solution-focused demonstrations and presentations that clearly articulate Factbird's value proposition to both operational and executive audiences • Rapidly build compelling business cases — ROI models, cashflow projections, and breakeven analyses — anchored in real operational impact, not feature lists • Deploy and coach customers on Factbird's software during the trial period to increase trial-to-conversion rates • Own the assessment-to-proposal narrative, align stakeholders on success criteria, and reduce deal risk with clear value confirmation • Collaborate with customer success teams to ensure seamless onboarding, adoption, and long-term value realisation • Build trusted advisor relationships with key stakeholders — from frontline operators to senior plant leadership • Act as the bridge between sales, technical, and product teams, serving as a custodian of solution standards across the organisation • Continuously develop expertise in manufacturing best practices, productivity methodologies, and Benelux industry-specific requirements

• As an Account Executive on the US sales team, you will serve as a trusted advisor for prospects and customers, working with them through the entire buying process — from initial evaluation to close — and through the onboarding of their full team while acting as their primary point of contact. • Position the value of our product with stakeholders through phone, email, and demos—bringing the product knowledge, passion, and people skills to help each prospect make the best decision for their needs. • Effectively manage a pipeline of inbound and outbound opportunities to consistently drive revenue and deliver strong ROI for customers. • Become an expert in assessing the IIoT use case of each prospect, customizing your approach based on company size, industry, and desired outcomes. • Proactively report learnings and valuable product feedback to the product team to drive improvements and prioritize the right initiatives. • Develop a deep knowledge of Factbird's evolving product and understand the nuances of how it can be applied to different customer situations. • Take ownership of must-win battles for the year and drive them forward with conviction.

• Own a focused portfolio of named enterprise accounts and build genuine depth in each one—global site mapping, organizational intelligence, transformation triggers, and budget cycles. • Lead structured discovery workshops that surface real pain, real budgets, and real decision-making dynamics. • Lead architecture and deployment design conversations across IT, Operations, Finance, and Procurement. • Own the pilot end-to-end, working in close partnership with Customer Success and Solutions Consulting. • Lead all aspects of commercial structuring — pricing models, procurement navigation, legal alignment, and executive-level deal narratives. • Establish the governance structures that set global programs up for long-term success. • Drive post-sale expansion with the same rigour applied to the initial sale.

• Build and own Factbird’s North America Partner Strategy — from initial framework to execution and measurable results. • Leverage an established professional network across industrial automation, IIoT, and digital manufacturing to identify, recruit, and onboard high-potential partners. • Develop and manage strategic relationships with System Integrators, Consulting Firms, OEMs, and Technology Providers in key verticals (Food & Beverage, CPG, Industrial, and Packaging). • Define the partner engagement model: co-selling, integration, deployment, and service delivery alignment. • Collaborate with Sales and Solutions teams to generate partner-sourced and partner-influenced pipeline. • Design enablement programs — training, onboarding, incentives, and tiering models to ensure scalability. • Negotiate commercial agreements and support go-to-market campaigns with Marketing and Product teams. • Represent Factbird at industry events and partner forums to strengthen our brand and expand our reach. • Track and report performance using defined KPIs such as partner-sourced pipeline, win rates, and ARR impact.