Role Description SafeBreach is seeking a Senior Technical Account Manager to serve as a trusted advisor to our large enterprise customers—driving value, adoption, and growth with our industry-leading exposure validation platform. In this role, you will manage enterprise relationships and deliver technical excellence independently while collaborating with global teams. Qualifications - 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies - Strong experience with MITRE ATT&CK framework and detection engineering principles - Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools - Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux) - Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV) - Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption - Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations - Clear, confident communicator with the ability to engage both technical teams and executive stakeholders - Willingness and ability to travel up to 15% for customer onsite visits, team alignment meetings, or industry events Requirements - Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup - Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers - Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication - Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies - Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues - Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience - Work independently during APAC business hours while maintaining alignment with global teams Benefits - Excellent growth opportunities: Make an impact and advance your career - Fully remote work and flexible PTO - Highly competitive salary and equity grants - Health, dental and vision insurance - Generous parental leave - Monthly phone and internet stipend - Learning & Development stipend - Competitive employee referral bonus program

Role Description As a Senior Technical Account Manager at Astra, you will be responsible for the technical success of our customers. This person will be relied on to manage customer inquiries, investigate and resolve integration issues, optimize technical client configurations, and provide strategic guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. - Manage and provide technical guidance to clients through their lifetime as Astra partners. - Quickly resolve critical technical issues for your accounts. - Quarterback multi-departmental efforts to resolve complicated issues in a timely manner. - Partner closely with the Integrations team to support onboarding of new customers. - Help customers configure and validate integrations. - Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides. - Collaborate with the Integrations and Engineering teams on new product solutions. - Investigate issues and other technical environments, identifying root causes. - Act as a bridge between customers and the integration and engineering teams. - Identify areas to improve operational efficiencies and onboard customers more quickly and effectively. This role will be specifically designated to East-Coast hours varying between 7am-5pm ET. Qualifications - 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role. - Familiarity with cloud platforms (preferably Google Cloud Platform). - Strong project management skills. - Strong troubleshooting skills and the ability to navigate technical issues. - Excellent written and verbal communication skills. - Experience with support systems like Zendesk, Pylon (or similar ticketing platforms). - A collaborative mindset with the ability to work cross-functionally. - A proactive, detail-oriented approach. - Proactive mindset - you seek out ways to improve systems. Requirements - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. - Experience with observability and alerting systems. - Proficiency with cloud platforms, ideally Google Cloud Platform (GCP). - Understanding of APIs, data integrations, and common troubleshooting workflows. - Experience with ticketing systems (Zendesk, Jira, or similar). - Comfort working with logs, SQL queries, and basic debugging tools. - Strong documentation skills for both internal and customer-facing materials. Preferred Experience - Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery). - Infrastructure as Code: Terraform, CloudFormation, or similar. - CI/CD: GitHub Actions, CircleCI, or similar platforms. - Programming: Python, Go, Bash for automation and tooling. Why This Role Matters - Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly. - Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. - Onboarding Success: Provide integration support to ensure new customer launches are smooth, fast, and reliable. - Knowledge Sharing: Create documentation and insights that empower customers. - Feedback Loop: Bridge customer needs and engineering innovation. How to Apply We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you. - Tell me about a time you were dropped into a new role and what you did to get acclimated. - Tell me about a time when something broke, and you had to work with a client to resolve the issue. - If you don’t know the answer to a question at work, what is your first action to find the answer?

Role Description The GE Vernova Steam Power Nuclear Services 2026 Summer Internship is an 8 week program designed to give interns exposure to the day to day operations of a Technical Field Advisor (TFA) supporting the installed base of GEV Steam Turbines throughout the Nuclear fleet of North America. A Technical Field Advisor (TFA) serves as GE Vernova’s on-site technical representative during outages performing maintenance activities, inspections, upgrades, and troubleshooting efforts. The primary responsibility of a TFA is to ensure GEV scope is performed according to technical requirements, procedures, safety expectations, and contractual commitments. - Overview of GEV equipment & services provided. - Observe or assist with planning, execution, and closeout of field activities. - Gain familiarity with GE Vernova equipment, procedures, and quality standards. - Develop skills in technical communication, issue resolution, and customer support. - Understand the safety, compliance, and documentation rigor required in nuclear services. Responsibilities - Safe, Error Free execution of GEV contracted work scope. - Provide on-site technical guidance for installation, inspection, maintenance, repair, and testing activities. - Act as the liaison between GE Vernova engineering, project teams, and the customer’s plant personnel. - Ensure field work follows approved procedures, drawings, specifications, and quality requirements. - Support troubleshooting when equipment or process issues arise during execution. - Document findings, progress, deviations, and lessons learned from field activities. - Help coordinate resources, schedules, and work sequencing during outages or service events. - Promote strong adherence to environmental, health, safety, and nuclear quality standards. - Assist with identifying risks, escalating technical concerns, and driving timely resolution. Intern Daily Activities - Shadow experienced TFAs at customer or plant sites. - Help review technical documentation, work packages, and field procedures. - Support outage planning, status tracking, and reporting. - Participate in safety meetings, pre-job briefings, and post-job reviews. - Assist with data collection, documentation, and communication of field observations. - Learn how technical decisions are made under strict regulatory and quality controls. Qualifications - Mechanical or electrical aptitude. - Clear technical communication. - Attention to detail. - Problem-solving under field conditions. - Ability to work in a team-oriented, safety-first environment. - Willingness to travel and work at customer sites. - Strong respect for procedure compliance and quality assurance. Requirements - US Citizen. - Ability to gain Unescorted Access to US Nuclear facilities. - Drug & Alcohol Screening – Participation in NRC Fitness For Duty Program. Logistics & Administrative Details - Dates: 6/29/26 - 8/22/26. - Travel & Living expenses covered. - $22 per hour. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). - Relocation Assistance Provided: No. - #LI-Remote - This is a remote position. - Application Deadline: June 18, 2026. - This posting is expected to remain open for at least seven days after it was posted on June 11, 2026. - U.S. Internship roles are ineligible for GE Vernova benefits.

• Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution, coordinating all Smile customer delivery activities across implementation and operational support functions, renewals, and identifying continued sales opportunities. • Work closely with Resource Management to oversee project resource management responsibilities, including but not limited to, resource allocation and tracking of technical resources across customer engagements. • Lead customer onboarding, implementation execution, operational readiness, and deployment coordination, ensuring successful integration of Smile solutions into customer environments. • Maintain visibility into the sales pipeline, proactively preparing for new opportunities nearing contract closure, and ensuring seamless transitions into implementation phases. • Coordinate cross-functional implementation execution across Product, Engineering, Support, Sales Account Management, and Delivery teams to ensure alignment on priorities, timelines, risks, dependencies, and customer expectations. • Maintain visibility into customer engagement financial health, implementation scope alignment, forecasting inputs, and operational delivery impacts to support successful customer outcomes and business performance. • Support the creation and negotiation of Statements of Work (SOWs) and other contractual documents in collaboration with sales, legal, and technical stakeholders. • Partner with Sales Account Management to support customer growth opportunities, renewals, and strategic account planning while maintaining primary focus on successful customer delivery and operational execution. • Working closely with technical cross-functional teams, ensure an effective deployment plan ensuring alignment with customer expectations and objectives. • Oversee critical customer issues that escalate into problem management, ensuring proactive communication and timely resolution. • Lead implementation governance activities including customer operational reviews, risk identification, issue escalation, milestone tracking, and executive communication for assigned customer accounts. • Ensure customer implementation risks, product gaps, delivery challenges, and operational concerns are proactively identified, documented, communicated, and escalated through appropriate Smile governance channels. • Coordinate the Smile Customer Care Team for assigned customers, including Sales Account Managers, Product Managers, Support, Engineering, and Delivery resources, ensuring alignment and accountability across all customer-facing operational activities. • Facilitate regular customer meetings and reviews, ensuring transparency and alignment on project status, milestones, and deliverables. • Ensure consistent and positive customer experience, proactively addressing concerns and ensuring high levels of customer satisfaction and retention. • Support the development and update of enablement tools and resources, as needed. • Ensure in-depth and up-to-date technical knowledge of market and industry trends as well as deep understanding of customer business goals and objectives to facilitate customer success. • Ensure implementations are managed in alignment with Smile delivery governance standards, including proactive communication, issue escalation, stakeholder coordination, risk management, and implementation accountability.