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CyberRisk Alliance logo
CyberRisk Alliance

CyberRisk Alliance LLC (CRA) was formed to help security professionals face the obstacles and challenges that threaten their organizational success and prosperity. The organization

Attendee Experience Manager – 1:1 Meetings Program

Location

New York

Posted

122 days ago

Salary

$65K - $70K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Attendee Experience Manager – 1:1 Meetings Program

CyberRisk Alliance

• Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up • Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio • Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs • Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip) • Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting • Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates" • Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors • Manage onsite help desks, meeting zones, and check-in logistics • Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS)

Job Requirements

  • 3–5 years in event operations, customer success, or attendee management
  • Experience with "Hosted Buyer" or "1:1 Matchmaking" programs is a significant plus
  • Proficiency with CRM systems (Salesforce/HubSpot) and event management software (Cvent, Swapcard, Grip, etc.)
  • Exceptional verbal and written communication skills with the ability to interact professionally with C-suite executives
  • A "can-do" attitude with the ability to stay calm and resourceful in fast-paced, live-event environments
  • Willingness to travel to event locations across the U.S. up to 30% annually

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

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