ParentSquare

• Responsible for partner relationship management for assigned partners • Establishing regular check-in meetings with partners • Manage all aspects of marketing outreach through these assigned partners • Monitor leads obtained through partner outreach activities • Assist finance/accounting in partner reporting/billing processes • Collaborate with Customer Success teams to ensure expectations are set with the Partner on product usage • Create and maintain documentation to support smooth onboarding

• Write and ship clear, simple code that makes educators’ lives easier and improves student outcomes. • Partner with product owners, design, and senior engineering teammates to ensure we build features as cleanly and simply as possible. • Actively utilize and champion AI development practices within your daily workflow, helping your peers find ways to increase sprint velocity and code quality. • Build and maintain features that operate robustly at scale while adhering to the highest level of security for the schools that rely on us. • Contribute to a unified technical direction and a team culture focused on excellence, continuous learning, and speed. • Actively participate in PR reviews and help implement the future architecture of our systems, including supporting the evolution of our monolithic systems.

• Own the business of your product line • Own the outcomes for your line: adoption, retention, and revenue. • Tie the major bets to the numbers that matter (LTV, retention, acquisition cost, churn) and make the business case for the spend. • Set the strategy for your line: what to build, what to stop, and what to defend when people push back. • Lead discovery and shaping for the hardest problems in your line, and run a cycle end to end without leaving dead ends for engineering. • Pitch high-stakes bets to leadership with conviction, and own the result. • Work across engineering, design, sales, and customer success without needing a manager to broker it. • Use our shared discovery and signal tools so the team spends its time on judgment, not manual synthesis. • Partner with the platform team on the shared rails your line depends on, such as the design system, data, and delivery infrastructure. • Build reusable AI workflows that make you and your team faster and the work better.

• Hire, train, and manage a remote team of 5-7 Implementation Managers, Project Managers, and Content Managers. • Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training. • Ensure a smooth onboarding experience, setting customers up for long-term success. • Identify and organize training needs for the team in collaboration with Product, Engineering, and the VP of Customer Operations - CMS. • Support the team in resolving escalated implementation issues, ensuring timely and effective solutions. • Maintain and update internal resources for the Implementation team to ensure accessibility and accuracy.

• Collaborating with the People Ops team to build and maintain processes related to the following: talent acquisition, employee lifecycle, learning and professional development programs, talent management, onboarding and data accuracy • Oversee daily People operations, ensuring smooth execution of policies, procedures, compliance and culture-championing • Support day-to-day administration of our People programs (including but not limited to employee life cycle support from onboarding to offboarding, etc.) • Serve as an internal resource to assist team members in meeting employee needs, using outside resources when appropriate • Serve as a point of contact for staff to address concerns, questions, or feedback • Support in identifying and implementing effective and efficient benefit administration and HR processes to ensure a positive employee experience • Act as a first-line of support for employees • Maintain HR management systems for accuracy and efficiency • Help sustain a cohesive and inclusive company culture in a remote environment • Lead new hire orientations/onboarding process

• Proactively own and manage the success of a portfolio of enterprise-level customer accounts with particular expertise of the Texas customer market • Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio • Support customer’s launch through data integration and system configuration in partnership with implementation team • Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI • Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed • Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude • Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships • Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience • Traveling to at least 1 conference per year and at least 1 community connect each quarter

• Completing successful implementation for multiple clients/accounts as assigned • Maintaining exceptional customer satisfaction ratings while completing timely and accurate data migration, system configuration and initial training • Ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle • Managing internal tools that support implementation with documentation, training and metrics • Troubleshooting and support/escalate issues in the implementation process in order to find a timely and correct solution • Sharing best practices, tips and participate in coaching to help us become a best-in-class implementation department • Maintaining up-to-date information in CRM about implementation status, deliverables and timeline • Supporting additional customer training and creating/updating documentation as needed • Providing backup support for our customer support desk during our high volume periods.

• Own performance management, coaching, and career growth for a diverse team of engineers. • Act as an active member of your team, performing development or technical tasks, reviewing code, and contributing directly to the ecosystem. • Strong familiarity with or passion for agentic coding practices. • Build and lead your team to execute each sprint effectively, streamlining processes to ensure the right prioritization, urgency, and delivery. • Partner closely with the SVP of Engineering, Product Management, and peer engineering leaders to align your team’s milestones with company goals. • Establish and track KPIs for your team to measure performance, code quality, and execution. • Ensure security processes, protocols, and technical best practices are kept up to date and on track within your team's domain.

• Design and Scale Data Infrastructure: Architect and maintain scalable, reliable data pipelines and systems across our stack. • Drive Data Quality and Governance: Build frameworks and standards that ensure data is accurate, well-documented, and trustworthy at every layer. • Evolve Our Platform: Continuously evaluate and improve our solutions - optimizing for performance, cost, and scalability while bringing best practices and a forward-thinking approach to every decision. • Enable the Business: Partner with Data Science, Analytics, and business teams to develop pipelines, data models, metric definitions and semantic layers and ensure the data is consistent and accurate. • Balance Speed and Scale: Recognize when to move fast with a pragmatic solution and when to invest in building the right system - and communicate those tradeoffs clearly to stakeholders. • Champion Modern Practices: Embrace AI-assisted development workflows, stay current on tooling, and help the team continuously raise the bar.

• Partner with Teams: Work directly with departments like Finance, Customer Success, and Product to understand their data needs, be their thought partner and deliver impactful solutions. • Build and Deploy Solutions: Prototype and launch data-powered tools and automations, both for our customers and for the company. • Define and Track What Matters: Help teams establish meaningful success metrics and build data products that report to monitor them. • Balance Speed and Rigor: Recognize when to move fast with a pragmatic solution and when to invest in building the right system - and communicate those tradeoffs clearly to stakeholders. • Champion Data Adoption: Create clear documentation, lead training sessions, and act as the internal expert to help teams more effectively use data tools within their workflows. • Raise the Bar: Contribute to and evolve data science standards and practices across the team.