Role Description - Serve as an administrator for the company's CRM platforms (HubSpot and Salesforce) - Configure and maintain CRM objects, properties, workflows, automation, and pipelines - Manage user roles, permissions, and security settings within the CRM - Ensure data integrity through deduplication, validation rules, and standardized data entry processes - Administer and maintain the broader revenue and business technology stack, including marketing automation, sales engagement, support/ticketing, and analytics platforms - Manage integrations between platforms using native connectors, APIs, or iPaaS solutions (e.g., Zapier, Workato, Boomi) - Develop and enforce data governance policies across all systems - Develop training materials, guides, and SOPs for end users across departments - Manage SSO, two-factor authentication, and access controls across platforms - Conduct periodic access reviews and security audits Qualifications - 3–5+ years of experience in CRM administration (HubSpot, Salesforce, or similar) - Proven experience managing a SaaS technology stack in a B2B environment - Strong understanding of APIs, webhooks, and integration platforms (Zapier, Workato, etc.) - Experience with data management, migration, and hygiene best practices - Proficiency in building reports, dashboards, and workflow automation - Excellent problem-solving skills and attention to detail - Strong communication and project management skills - Ability to work cross-functionally with Sales, Marketing, CS, and IT teams Company Description AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy. We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link . At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

• Assist customers and build strong relationships • Support customers via mail and phone • Actively develop relationships with new and existing customers • Identify and propose improvements to optimize workflows • Collaborate with sales engineers and product teams

Role Description We are looking for a friendly and solutions-focused Customer Support Agent to join our remote team. In this role you will be the first point of contact for our customers, answering queries by email, chat, and phone, resolving issues, and ensuring every interaction leaves a positive impression. This is a fully remote position open to candidates based in South Africa. - Respond to incoming tickets - Troubleshoot common problems - Escalate complex issues - Keep accurate records of customer interactions We offer a supportive remote team, ongoing training, and the flexibility of working from home anywhere in South Africa. Qualifications - Previous customer service or support experience preferred - Excellent written and verbal communication skills in English - A calm, patient, and empathetic approach to problem-solving - Comfortable using helpdesk and chat tools - Strong attention to detail and good time management - Reliable internet connection and a quiet home working setup - Must be based in South Africa Benefits - Salary: R25 000 to R35 000 per month - Fully remote role with flexible working hours - Supportive team culture - Ongoing training and development opportunities - The freedom to work from anywhere in South Africa Company Description

• Customer support: You are the point of contact for our German-speaking customers via phone (inbound only) and email. • Amazon communication: You respond to buyer inquiries on Amazon and handle reviews. • Advice: You assist with questions about products, orders and returns. • Ticketing system: You process requests accurately in the ticketing system and document them transparently. • Technical support: You handle warranty, repair and complaint requests. • Spare parts: You clarify and order required spare parts. • Coordination: You maintain regular communication with the logistics, returns and order processing teams.