AppDirect

Role Description Nous recherchons un Administrateur de base de données pour rejoindre notre équipe responsable de la plateforme de données. Vous êtes un professionnel technique, compétent et ambitieux, doté d'un esprit entrepreneurial et d’une approche des données comme produit. Vous êtes passionné par l'efficacité, l'automatisation (y compris les approches basées sur l'IA) et la formation continue, et vous souhaitez que votre travail ait un impact significatif. Ce poste est une chance unique d’œuvrer à l'intersection de services de données hautement évolutifs et tolérants et de l’infrastructure infonuagique de pointe. En tant qu’ingénieur en fiabilité des données, vous relèverez des défis techniques complexes liés à la fiabilité des bases de données, aux migrations et à l'automatisation de la plateforme, et jouerez un rôle clé dans l'évolution de notre environnement de données basé sur le nuage. Vous prenez plaisir à guider les ingénieurs vers le stockage de données le mieux adapté à leurs besoins, à concevoir des systèmes autoréparateurs et à partager la documentation et les bonnes pratiques pour faciliter le travail de vos collègues. Ce que vous ferez et ce qui vous fera briller : - Piloter de grands projets de migration de bases de données, en fonction des acquisitions, de l’intégration des nouveaux clients et de la croissance de la plateforme, en veillant à minimiser les interruptions de service, à mettre en place des stratégies de restauration robustes et à garantir l'absence de perte de données. - Concevoir et exécuter des stratégies de déploiement pour les migrations bleues/vertes, l'archivage et le partitionnement des données dans les bases de données relationnelles, clé-valeur et documentaires. - Utiliser l'automatisation basée sur l'IA pour renforcer notre plateforme de données en s’appuyant sur nos quatre piliers: excellence opérationnelle, sécurité et conformité, performance et évolutivité, résilience et planification des capacités. - Utiliser des outils de développement assisté par l'IA et des flux de travail basés sur les spécifications pour concevoir, automatiser et déployer plus rapidement les modifications de la plateforme de base de données (modules Terraform, manuels d'exploitation, diagnostics et outils opérationnels) avec des critères d'acceptation clairs et une qualité de code élevée. - Collaborer avec l'équipe de connaissance des données pour mettre en place un entrepôt de données partagé (p.ex., Databricks, Apache Iceberg, Unity Catalog), assurant la liaison entre les entrepôts de données transactionnels et l'infrastructure analytique grâce à des modèles d'accès fiables, une harmonisation de la sécurité et de la gouvernance, et une intégration sécurisée des charges de travail à l'entrepôt de données partagé. - Guider les ingénieurs dans la mise en œuvre de solutions de bases de données adaptées aux besoins, couvrant les environnements relationnels (MySQL, PostgreSQL, SQL Server), clé-valeur (Redis), documentaires (MongoDB) et de recherche (Elasticsearch). - Promouvoir une culture de documentation forte en développant et partageant des ressources de connaissances de haute qualité pour les ingénieurs et les flux de travail assistés par l'IA. - Participer à la gestion des incidents et aux rotations de soutien pour garantir la disponibilité de l'infrastructure de données. Qualifications - Excellente compréhension du développement assisté par l’IA, avec expérience pratique avec des outils conçus pour améliorer l’efficacité, l’automatisation et la qualité du code, p.ex., Cursor et Claude. - 5+ années d’expérience pratique avec MySQL et/ou PostgreSQL, dans des environnements de production à grande échelle, avec une connaissance approfondie du fonctionnement interne des bases de données. - 2+ années d’expérience pratique avec NoSQL (MongoDB, Redis ou Elasticsearch). - 2+ années d’expérience avec les services infonuagiques AWS. - Solide expertise en IaC (infrastructure en tant que code), notamment Terraform. - La connaissance des infrastructures de lac de données et d’analyse (p.ex., Databricks, Apache Iceberg, Unity Catalog) est un atout; intérêt pour la collaboration avec les équipes de connaissance des données sur la mise en place de ces infrastructures. - Excellentes capacités d'analyse et de résolution de problèmes. - Excellentes compétences en communication pour expliquer des sujets techniques complexes à ses collègues et autres parties prenantes. - Expérience de travail en équipe décentralisée. Benefits - Nous croyons que l’innovation est à son meilleur dans un environnement favorisant la diversité de l’excellence, de l’expérience et de la pensée. - Nous favorisons un environnement inclusif et sans discrimination à l’égard de la race, de la religion, de l’âge, de l’orientation sexuelle et de l’identité de genre. - Nous encourageons fortement les candidatures des personnes autochtones, des personnes handicapées, des personnes issues de la diversité des orientations sexuelles et des genres et/ou des personnes aux identités intersectionnelles.

Role Description We’re hiring a strategic, builder-minded Product Manager (Senior or Staff) to own and scale our Partnerships / PRM line end-to-end. Your focus is turning our co-sell, resell, and agency capabilities into a market-leading PRM platform that redefines how SaaS companies grow together and outpaces incumbents like Impartner and Introw. - Set the strategy: Form a clear, defensible point of view on where this product line goes and how it wins in a fast-moving category. - Ship the product: Work hands-on with engineering and design to deliver across co-sell, resell, and agency, from partner onboarding through pipeline flows and CRM integrations. - Own the outcome: Run a clear, legible roadmap and connect it back to revenue. - Stay close to customers: Run deep discovery with the SaaS companies who use us and get hands-on by joining real vendor onboarding and account management. - Bring the surface together: Keep a coherent view across the product's core capability areas. Qualifications - A strong B2B SaaS product manager with a track record of wide product ownership. - Range across strategy, shipping, and metrics. - Excellent discovery skills and the credibility to work with senior stakeholders through a long build. - Technically proficient: Understand system and integration tradeoffs. - Strong prioritization: Keep focus on the few things that matter and say no well. - Experience in partnerships, PRM, channel, or ecosystem products. - A background adjacent to CRM (sales or revenue tooling), or having built a Salesforce or HubSpot integration. Benefits - Base salary or OTE is just one component of AppDirect’s total compensation package. - Regular employees may be eligible for performance-based bonuses and a full range of benefits. - Canada Compensation Band: $105,000 — $140,000 CAD. Company Description At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice.

Role Description We are looking for a Recruiter to join our growing Recruiting team! You will work closely with hiring managers across business functions to help identify and recruit top talent to drive business performance. You have a proven track record of recruiting in a high growth startup environment and are eager to take on the challenge of rapidly growing our company. From generating a pipeline to maintaining a successful offer acceptance rate, you make the candidate experience outstanding and manage it from end to end. - Work with a motivated team of Recruiters and Hiring Managers. - Manage the full-cycle recruitment process. - Partner with hiring teams to understand their organizational objectives and drive a customized hiring plan to achieve those needs. - Create unique strategies to identify, attract, and engage with the best talent, from branding and events to sourcing and referrals. - Source and identify active and passive candidates to build strong candidate pipelines. - Manage candidates throughout the entire recruiting process and create an excellent candidate experience. - Proactively contribute to improving Recruiting processes in a fast-growing environment. Qualifications - 2 - 4+ years of full-cycle recruiting experience, ideally in a high-growth tech startup environment. - Experience sourcing and a proven track record for closing candidates, ranging from junior to senior positions. - Well versed in a variety of roles across different functions, including but not limited to Sales, Marketing, Customer Success Management, IT and Service Delivery. - Experience working in multiple markets across Latam. - Effectively partners with Hiring Managers and understands the needs of the business. - Understands what each candidate brings to the table, and the ability to connect that candidate with the right opportunity at AppDirect. - Thrives in a fast-paced, constantly changing environment. - Has a focus on the candidate experience. Benefits - At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. - We respect each AppDirector as their own fingerprint; unique with no one alike. - We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. - We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Company Description At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: AppDirect Privacy Notice

Role Description Devs.AI is AppDirect's most strategic initiative, focused on building the next generation of AI-driven enterprise tools. As the first dedicated Customer Success Manager, you will leverage AppDirect's mature support infrastructure while owning the customer success function end-to-end. Your primary focus will be managing our largest, most strategic accounts: - Own the full post-sale lifecycle for strategic accounts: onboarding, adoption, renewal, and expansion. - Be the primary relationship holder for our largest customers, running QBRs, executive check-ins, and success plans. - Drive net revenue retention through upsells, cross-sells, and deep product adoption. - Oversee the Devs.ai support experience by coordinating with AppDirect's existing Tier 1/2/3 support teams. - Refine and enforce SLAs specifically for Devs.ai customers, adapting AppDirect's existing framework. - Work out of the existing Zendesk instance, triaging, escalating, and picking up tickets yourself when needed. - Partner with AppDirect's existing support leadership to ensure Devs.ai customers get the right level of attention. - Build and maintain customer health scoring to proactively identify churn risk and expansion opportunities. - Create and maintain a Devs.ai-specific knowledge base and help center content. - Implement CSAT/NPS measurement and use it to drive continuous improvement. - Own in-product feedback collection and be the voice of the customer to the product team. - Be the bridge between customers and our product/engineering team, translating feedback into actionable insights. Qualifications - 4-7 years in customer success, account management, or support leadership, ideally at a B2B SaaS company. - Experience managing strategic/enterprise accounts with high-touch engagement. - Comfortable working in Zendesk and familiar with support operations. - Strong instincts for identifying churn risk early and turning detractors into advocates. - Technical aptitude: comfortable with APIs, AI/ML concepts, and developer-facing products. - Data-driven: you use metrics to prioritize, not just gut feel. - AI-fluent: you use AI tools to draft responses, analyze customer data, build help documentation, and automate repetitive workflows. - Excellent communicator who can work with executives and engineers alike. Requirements - You've worked in a startup or early-stage environment and thrived in ambiguity. - You've partnered with existing support organizations before, and you know how to coordinate across teams you don't directly manage. Benefits - At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience, and thought. - We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity. - We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

Role Description Firstbase is on a mission to empower remote work. The Customer Experience team is the driving force delivering an unparalleled customer experience to those who have chosen to make the investment in their people. - Respond to and resolve customer queries and other inbound/outbound requests via email, in a thoughtful, timely and accurate way. - Act as a process and product expert, being able to quickly and accurately consult users on best practices and how Firstbase operates. - Create and maintain customer-facing FAQs, videos, and other support materials in our Help Center. Strive to empower customers to help themselves. - Collect and share user suggestions, as well as pain points, directly with the rest of the company (particularly our Product and Operations teams). - Identify areas of operational improvement within the CX team as well as the overall organization. Feel and be empowered to make those improvements. Qualifications - 2+ years experience as a Customer Support Specialist in physical goods operations companies, working with logistics carriers and warehouse operations. - BA/BS degree or similar university education. - Ability to work quickly and independently with excellent time management skills. - Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills. - Experience using Zendesk, Jira and/or other help desk software and remote support tools. - Ability to adapt to new tools and technologies. Company Description Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Role Description You are a growth-oriented sales professional with a strong sense of accountability and a collaborative mindset. You bring a consultative approach to customer engagement, along with a solid understanding of technology and SaaS environments. You are skilled at connecting customer goals to meaningful business outcomes and can clearly articulate complex concepts to both technical and executive audiences. You listen carefully, ask thoughtful questions, and translate customer needs into compelling value propositions. You are self-motivated, resourceful, and proactive in building relationships and expanding partnerships. You thrive in dynamic environments and are energized by the opportunity to influence strategy, drive pipeline growth, and help customers solve complex business challenges. - Drive revenue by identifying, qualifying, and advancing new business opportunities across the Traditional Partner Channel, the AppDirect Ecosystem, and direct referral sources; - Build consultative relationships with prospective clients to uncover business requirements and recommend tailored solutions leveraging vCom services and the vManager platform; - Demonstrate sales leadership throughout the full sales cycle, guiding stakeholders through complex challenges and helping move opportunities toward resolution; - Develop expertise in vCom’s value proposition by completing vManager platform training and certification and serving as a trusted subject matter expert; - Lead daily execution of sales POD activities, manage pipeline health, and maintain accurate forecasting and funnel performance visibility; - Evaluate and apply effective sales methodologies and processes to support strategic business objectives and drive consistent performance. Qualifications - 5+ Years of Channel Experience selling through partnership - 5+ years of experience in technology or SaaS sales, with a proven track record of driving results and closing new business; - Bachelor’s degree in a relevant field preferred; - Ability to engage credibly with technical professionals, business stakeholders, and executive decision-makers; - Strong organizational and time management skills, with experience managing complex, multi-stakeholder sales cycles; - Excellent communication, presentation, and relationship-building skills; - A proactive, team-oriented mindset with the ability to work effectively in a distributed environment; - Authorization to work in the United States. Benefits - Values-Driven Culture: We are committed to transparency, authenticity, and professional vulnerability; - Flexible Work: Join a distributed team using advanced tools to stay connected and productive; - Growth Opportunities: Build your career through customized career paths and professional development; - Community Impact: Receive 8 hours of paid volunteer time annually to support community organizations; - Wellness Support: Access competitive programs that support physical, mental, and financial well-being.

Role Description - Serve as an administrator for the company's CRM platforms (HubSpot and Salesforce) - Configure and maintain CRM objects, properties, workflows, automation, and pipelines - Manage user roles, permissions, and security settings within the CRM - Ensure data integrity through deduplication, validation rules, and standardized data entry processes - Administer and maintain the broader revenue and business technology stack, including marketing automation, sales engagement, support/ticketing, and analytics platforms - Manage integrations between platforms using native connectors, APIs, or iPaaS solutions (e.g., Zapier, Workato, Boomi) - Develop and enforce data governance policies across all systems - Develop training materials, guides, and SOPs for end users across departments - Manage SSO, two-factor authentication, and access controls across platforms - Conduct periodic access reviews and security audits Qualifications - 3–5+ years of experience in CRM administration (HubSpot, Salesforce, or similar) - Proven experience managing a SaaS technology stack in a B2B environment - Strong understanding of APIs, webhooks, and integration platforms (Zapier, Workato, etc.) - Experience with data management, migration, and hygiene best practices - Proficiency in building reports, dashboards, and workflow automation - Excellent problem-solving skills and attention to detail - Strong communication and project management skills - Ability to work cross-functionally with Sales, Marketing, CS, and IT teams Company Description AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy. We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link . At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

Role Description The Channel Development Manager (CDM) is responsible for managing and expanding relationships within an assigned portfolio of AppDirect advisors, with a focus on driving revenue growth and enhancing advisor satisfaction. This role combines proactive support with strategic sales enablement to foster long-term loyalty and sales growth. Key responsibilities include: - Quoting, serviceability checks, and deal registrations - Promoting SPIFFs and other sales incentives - Educating advisors on AppDirect's full suite of technology solutions to increase awareness and drive multi-category funnel growth (*) This is not a leadership position, it's an individual contributor role. What you'll do and how you'll have an impact - Respond to advisor serviceability and quoting inquiries with speed and accuracy, ensuring the proper providers and products are shown based on the advisors' needs - Partner with assigned advisor base to promote SPIFFs, sales incentives, and drive awareness of AppDirect’s complete ecosystem of solutions and providers - Coordinate the involvement of AppDirect personnel, including sales leadership, engineering, support, service, and management resources, in order to meet advisor performance expectations - Generate new business opportunities by providing product recommendations for upsell - Develop long-term relationships with advisors, promoting loyalty and trust in AppDirect - Monitor advisor KPIs & trends to promote other solutions such as Managed services, Energy, AI, Hardware, SaaS, IT Cloud, Sales Desk-as-a-Service, BuiltFirst Marketplace and more - Promote AppDirect events, webinars, and general news - Meet assigned targets for profitable sales volume and strategic revenue objectives - Know and understand the different portfolio solutions AppDirect provides Qualifications - Bachelor's degree in a business related field preferred - 2+ years of channel sales experience in a business-to-business sales environment - 2+ years of experience working with the telecommunications industry, specifically with a variety of telecom providers (AT&T, Verizon, Comcast, Spectrum, Lumen, etc.) - Demonstrated ability to take full ownership of your daily workload and deliver results in a remote work environment - Advanced knowledge of industry software and hardware terminology and concepts - Outstanding collaboration and communication skills - Strong customer-facing, presentation, and negotiation skills - Ability to effectively position and contrast competitive solutions to the customer - Ability to work effectively in a fast-paced, results-oriented environment - Familiarity with Google G-suite, HubSpot CRM or Salesforce, and various business software applications Company Description At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience, and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: AppDirect Privacy Notice

Role Description - Serve as an administrator for the company's CRM platforms (HubSpot and Salesforce) - Configure and maintain CRM objects, properties, workflows, automation, and pipelines - Manage user roles, permissions, and security settings within the CRM - Ensure data integrity through deduplication, validation rules, and standardized data entry processes - Administer and maintain the broader revenue and business technology stack, including marketing automation, sales engagement, support/ticketing, and analytics platforms - Manage integrations between platforms using native connectors, APIs, or iPaaS solutions (e.g., Zapier, Workato, Boomi) - Develop and enforce data governance policies across all systems - Develop training materials, guides, and SOPs for end users across departments - Manage SSO, two-factor authentication, and access controls across platforms - Conduct periodic access reviews and security audits Qualifications - 3–5+ years of experience in CRM administration (HubSpot, Salesforce, or similar) - Proven experience managing a SaaS technology stack in a B2B environment - Strong understanding of APIs, webhooks, and integration platforms (Zapier, Workato, etc.) - Experience with data management, migration, and hygiene best practices - Proficiency in building reports, dashboards, and workflow automation - Excellent problem-solving skills and attention to detail - Strong communication and project management skills - Ability to work cross-functionally with Sales, Marketing, CS, and IT teams Company Description AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. - Powering millions of cloud subscriptions worldwide - Helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy

Role Description You are a highly analytical, organized, and process-oriented operations professional who thrives in fast-moving environments. You enjoy building structure where none yet exists and have a knack for turning ambiguity into scalable, repeatable processes. You think strategically while also rolling up your sleeves to drive execution. You're energized by cross-functional collaboration and have a passion for optimizing the systems and workflows that power revenue growth. This role is based in our Canada office and supports a global organization, requiring collaboration across teams in North America. What You'll Do and How You'll Have an Impact - Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC) and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite); - Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function; - Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates; - Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness; - Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers; - Standardize dashboards, reporting, and tracking to support leadership decision-making; - Perform other duties as assigned. Qualifications - 6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments; - Proficiency in CRM workflow auditing and friction or bottleneck identification; - Experience in HubSpot or SFDC is highly desirable; - Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency; - Bachelor's degree or equivalent experience in finance, operations, or a related field; - Basic understanding of revenue recognition standards (ASC 606) is a plus. Benefits - Base salary or OTE is just one component of AppDirect’s total compensation package. - Regular employees may be eligible for performance-based bonuses and a full range of benefits. Company Description At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.