Customer Service, Part-time, 20 h/week
Location
Germany
Posted
25 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service, Part-time, 20 h/week
Aretus
• Customer support: You are the point of contact for our German-speaking customers via phone (inbound only) and email. • Amazon communication: You respond to buyer inquiries on Amazon and handle reviews. • Advice: You assist with questions about products, orders and returns. • Ticketing system: You process requests accurately in the ticketing system and document them transparently. • Technical support: You handle warranty, repair and complaint requests. • Spare parts: You clarify and order required spare parts. • Coordination: You maintain regular communication with the logistics, returns and order processing teams.
Job Requirements
- Mandatory – customer service experience: You have several years of experience in customer service, ideally in a senior role or as a team lead.
- Entry-level applicants, career changers or students without customer service experience are not suitable for this role — we are looking for someone who already has solid hands-on expertise.
- Returnees (re-entering the workforce) are explicitly welcome.
- Communication: You are friendly, patient and confident on the phone.
- Language: German at native level, spoken and written.
- Independent working style: You work reliably and on your own initiative.
- Technical affinity: Confident use of laptop, smartphone and common tools (Office, ticketing system, browser).
- Experience in customer service for technical products is a clear plus.
- Residence preferably in Germany.
Benefits
- 100% remote – location-independent work from anywhere in Germany
- Flexible scheduling – you plan your weekly hours in a rhythm that suits your life
- Reliable structures – fixed contacts, clear processes, no chaos
- Fair compensation with a bonus system
- Steep learning curve with responsibility from day one
- Prospect of long-term cooperation
- Free use of our fitness equipment
- A dynamic team of colleagues without a 9-to-5 mentality, but with respect for others' time
- Our philosophy: “Hire for Attitude – Train for Skills”
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