Role Description Drive Medical is a place where employees and management exist to enhance the quality of life of the people we touch. The Customer Solutions Specialist and Customer Solutions Specialist, Canada is responsible for ensuring an effortless experience for our customers in a fast-paced phone environment by providing product information, placing orders, and finding solutions. As employees acquire knowledge across all areas of the department, they can become cross-functional to fit business needs. - Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in the US and Canada. - Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner. - Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner. - Resolve all customer-related inquiries and issues with extreme accuracy and efficiency. - Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered. - Enter and process orders received via phone, with accuracy. - Provide product availability and manage customer back-orders, as needed. - Support the sales team by aiding them with their daily service needs. - Follow up as needed to ensure accuracy and an effortless customer experience. - Provide over-the-phone assistance with product assembly and parts inquiries. - Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems. - Achieve performance goals on a consistent basis and established KPIs. - 1-2 years’ experience in the position to be considered for promotion. Qualifications - Customer focused. - Prior customer-facing experience preferred. - Excellent communication and problem resolution skills. - Excellent computer skills, including knowledge in Microsoft Systems; SAP experience helpful. - Quick learner, able to think on feet and find innovative solutions. - Empathy, patience, listening skills. - Career-minded individual with the ability to work flexible hours (generally M-F between 9AM-6PM EST). - Maintain a Scorecard of an A/B average to be considered for promotion. Requirements - High school diploma or equivalent. - Experience in Customer Service preferred. Benefits - Competitive Benefits. - Paid Time Off. - 401(k) Savings Plan.

Role Description En Canvia estamos buscando un(a) Especialista de Soporte Service Desk con experiencia, orientación al servicio y ganas de seguir creciendo en una empresa líder en transformación digital. - Brindar soporte remoto a usuarios mediante llamadas telefónicas y herramientas de control remoto. - Diagnosticar y resolver incidencias de primer nivel: hardware, software, accesos, conectividad y aplicaciones corporativas. - Registrar, gestionar y hacer seguimiento de todos los casos recibidos por canal telefónico y web hasta su cierre. - Escalar oportunamente los casos que requieran atención especializada, asegurando el cumplimiento de los SLA. - Documentar detalladamente cada caso en la herramienta ITSM: diagnóstico, acciones realizadas y solución aplicada. - Orientar a los usuarios sobre el uso de herramientas tecnológicas y buenas prácticas. Qualifications - Egresado(a) técnico(a) de Ingeniería de Computación y Sistemas, Informática o carreras afines. - Experiencia comprobada en soporte Service Desk o Help Desk. - Manejo de Windows y Office 365 Excel nivel intermedio. - Conocimiento en herramientas ITSM. - Manejo de Active Directory: gestión de usuarios y accesos. Requirements - Modalidad: 100% Remoto. - Horario: a coordinar. Benefits - Remuneración acorde al mercado. - Ingreso a planilla completa desde el primer día. - Beneficios de planilla de acuerdo a ley. - Seguro de salud. - Capacitaciones constantes. Company Description ¡Súmate a un equipo que valora tu experiencia y te impulsa a seguir creciendo! Al postular a esta vacante, usted autoriza expresamente a AI INVERSIONES PALO ALTO II S.A.C. para tratar sus datos personales con la finalidad de gestionar su participación en el proceso de selección, conforme a la Ley N.º 29733 – Ley de Protección de Datos Personales y su Reglamento.

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed); • Ensure 24/7 coverage, specifically handling night shift operations; • Respond to customer inquiries promptly and professionally; • Resolve complex issues efficiently while maintaining VIP service standards; • Escalate technical or high-priority cases to relevant departments when necessary; • Monitor customer accounts and proactively identify potential issues; • Meet KPIs related to response time, resolution time, and customer satisfaction; • Adapt to rotating schedules, including weekends and holidays; • Ensure smooth shift handovers between day and night teams.

Title: Customer Service Representative - Call Center Location: Remote, USA Department: Customer Service Department Customer Service Employment Type Full Time Location Remote Workplace type Fully remote Compensation $17.50 / hour Job Description: At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. This roles starts at $17.50 per hour. Candidates with prior customer service experience may be considered at a higher rate based on years of relevant experience. Phone Support: The hours are 11:30am - 8:00pm EST. At Thorne, our Customer Service Representatives are trusted partners in our customers’ health journeys. This role is ideal for someone who thrives in a fast-paced, high-volume environment and takes pride in delivering thoughtful, solutions-focused support across phone, email, and chat. If you are metrics-driven, detail-oriented, and committed to professional communication, we’d love to meet you. RESPONSIBILITIES What You’ll Do - Manage high-volume inbound customer interactions across phone, email, and chat - Deliver empathetic, solutions-focused support while maintaining professionalism - Meet and exceed performance metrics including: - Customer Satisfaction (CSAT) - Average Handle Time (AHT) - Service Level Agreements (SLAs) - Productivity and resolution goals - Navigate multiple systems simultaneously with accuracy and efficiency - De-escalate challenging situations while protecting company policy and customer trust - Maintain thorough and precise case documentation - Collaborate with internal teams to resolve complex customer issues WHAT YOU NEED - High school diploma or general education degree (GED) is required. - 2+ years of customer service experience in a call center or high-volume support environment - Experience working in the DTC, CPG, VMS, or the wellness industry is highly preferred - Proven ability to maintain an over 90% CSAT score - Professional experience with CRM platforms; Salesforce is a plus - Experience managing 30+ interactions per day across all channels; phone, email and chat. - Strong written and verbal communication skills - Ability to remain calm and professional in escalated situations - Excellent time management and multitasking skills - A dedicated, distraction-free remote workspace WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities About Thorne We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com.