Title: Customer Service Representative - Call Center Location: Remote, USA Department: Customer Service Department Customer Service Employment Type Full Time Location Remote Workplace type Fully remote Compensation $17.50 / hour Job Description: At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. This roles starts at $17.50 per hour. Candidates with prior customer service experience may be considered at a higher rate based on years of relevant experience. Phone Support: The hours are 11:30am - 8:00pm EST. At Thorne, our Customer Service Representatives are trusted partners in our customers’ health journeys. This role is ideal for someone who thrives in a fast-paced, high-volume environment and takes pride in delivering thoughtful, solutions-focused support across phone, email, and chat. If you are metrics-driven, detail-oriented, and committed to professional communication, we’d love to meet you. RESPONSIBILITIES What You’ll Do - Manage high-volume inbound customer interactions across phone, email, and chat - Deliver empathetic, solutions-focused support while maintaining professionalism - Meet and exceed performance metrics including: - Customer Satisfaction (CSAT) - Average Handle Time (AHT) - Service Level Agreements (SLAs) - Productivity and resolution goals - Navigate multiple systems simultaneously with accuracy and efficiency - De-escalate challenging situations while protecting company policy and customer trust - Maintain thorough and precise case documentation - Collaborate with internal teams to resolve complex customer issues WHAT YOU NEED - High school diploma or general education degree (GED) is required. - 2+ years of customer service experience in a call center or high-volume support environment - Experience working in the DTC, CPG, VMS, or the wellness industry is highly preferred - Proven ability to maintain an over 90% CSAT score - Professional experience with CRM platforms; Salesforce is a plus - Experience managing 30+ interactions per day across all channels; phone, email and chat. - Strong written and verbal communication skills - Ability to remain calm and professional in escalated situations - Excellent time management and multitasking skills - A dedicated, distraction-free remote workspace WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities About Thorne We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com.

Title: Supervisor - Indirect Lending Processing (Remote in CA only) Location: Remote CA 95826, USA Job Description: Job Title: Sup - Indirect Lending ProcessingStatus: ExemptReports to: Director - Consumer LendingDepartment: Dealer Services OperationsJob Code: 5021Pay Range: $85,100.00 - $88,000.00 AnnuallyLocation: RemoteWHO WE ARE:Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.WHO YOU ARE:You lead indirect loan processing operations day to day, ensuring loans are processed and funded accurately, efficiently, and in full compliance while meeting service levels and delivering a consistent dealer and member experience. You are a hands-on and people-focused operations leader who builds high-performing teams, drives accountability, and balances productivity, quality, and risk management in a fast-paced indirect lending environment. You create structure across workflows and partnerships by coaching your team, monitoring performance trends, and collaborating with internal and external partners to resolve issues, reduce risk, and continuously improve operational outcomes.WHAT YOU'LL DO: Coach, develop, and motivate staff through onboarding, training, performance management, and timely feedback to achieve team goals. Maintain a collaborative, service-focused work environment; ensure work is completed timely, accurately, and in accordance with policy and procedure. Direct daily operations to meet service levels and quality standards, including queue management, work allocation, and adherence to control checkpoints. Stay current on credit union policies, procedures, and process changes; communicate updates and expectations to staff. Provide routine performance and operational updates to the department manager according to established timelines. Build effective partnerships with internal and external stakeholders that support inclusion, learning, ownership, and alignment with Golden 1’s mission, vision, and values. Support staffing schedules, timekeeping, workload balancing, documentation, and routine personnel reporting. Monitor productivity and quality; conduct check-ins and quality huddles to address trends and reinforce expectations. Oversee processing and funding workflows (including delegation and queue management) to ensure accurate, compliant, and timely completion. Provide processing and funding support as needed to maintain service levels. Promote engagement and retention by supporting development and modeling Golden 1’s mission, vision, and values. Ensure adherence to policies, procedures, and risk standards; manage escalations and support resolution of complex transactions. Quality Control, Risk & Compliance Lead quality control activities (quality huddles, trend reviews, root-cause analysis, and corrective action) to strengthen consistency and reduce credit/operational risk. Maintain working knowledge of applicable lending requirements and controls relevant to indirect lending (including consumer protection and financial crime compliance expectations). Safeguard member and employee information in accordance with internal controls, audit requirements, and regulatory standards. Identify operational risks; recommend and maintain controls aligned with the credit union’s risk appetite and department standards. Develop and maintain procedures, job aids, and training materials to support consistent execution and audit readiness. Investigate and resolve member and dealer partner concerns; document outcomes and identify systemic improvement opportunities. Maintain confidentiality of employee and member records and appropriately support audit and compliance requests. Projects, UAT & Process Improvement Lead and support projects impacting indirect processing (new products, dealer/vendor onboarding, system enhancements, and process changes). Support user acceptance testing (UAT) and system upgrades by documenting impacts, validating results, and recommending efficiencies. Analyze workflow and performance data to identify bottlenecks and implement sustainable process improvements. Partnerships & Cross‑Functional Collaboration Partner with Dealer Relationship Managers to support dealer performance, resolve escalations, and reinforce program expectations. Collaborate with Underwriting, Compliance, Risk, Training, Technology, and leadership to align execution with strategy and resolve operational issues. Maintain effective relationships with vendors and system providers to support reliable operations and successful implementation of enhancements. Reporting & Communication Provide weekly, monthly, and quarterly reporting on volume, productivity, quality, and trend drivers; communicate risks and mitigation actions. Respond to escalated inquiries from members, dealers, and internal partners; communicate decisions, expectations, and outcomes clearly and professionally. Additional Responsibilities Support training delivery, communications, and operational updates as needed. Participate in special assignments and strategic initiatives that impact Dealer Services Operations and indirect lending. Perform other duties as assigned. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations. QUALIFICIATIONS AND PREFERENCES: Bachelor’s Degree or equivalent work experience required 7+ years or more years of consumer lending experience with progressive responsibility, including work in a judgmental lending environment where a loan origination system is used to support decisioning required and . Prior supervisory experience preferred WHY JOIN US:Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• Provide first level customer service solutions in regard to client products. • Build and maintain positive customer relations by offering personalized solutions. • Strive to exceed expectations. • Ensure requests are handled appropriately by coordinating with various functions within the company • Schedule service calls and follow up with customers/clients • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. • Responsible for accurate data input using prescribed applications • Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer • Collaborate with your team to achieve high-quality service standards • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution • Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues • Adhere to all client policies, procedures, and industry regulations • Answer inbound/outbound customer queries. • Approaches problems flexibly and can adapt and modify approach without compromising outcome

Title: Customer Service Mon-Fri Location: Parkersburg, West Virginia Department: Customer Service Job Description: Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. Qualifications - 1 year of customer service or customer support experience - 1 year of previous call center or office background experience required - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Responsibilities - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple system pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Maintaining composure in challenging situations - Ability to use technology effectively and productively - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Equipment Provided Option - Equipment will be shipped to you. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.