Drive Medical

Role Description As an Inside Sales Representative, you will play an integral role in the Company by developing new business through analysis of account potential, initiating, developing and closing sales, and recommending new programs and sales strategies. - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients. - Identifies development potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities. - Focuses sales efforts by studying existing and potential volume of dealers. - Keeps management informed by submitting activity and results reports, weekly work plans, and monthly and annual territory analysis. - Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. - Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions. - Recommends changes in products, service, and policy by evaluating results and competitive developments. - Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. - Contributes to team effort by accomplishing related results as needed. - Initiates sales process by building relationships; qualifying potential; scheduling appointments, and cold calling. - Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services. - Closes sales by overcoming objections; preparing contracts. - Acquire companies that have no significant revenue history with our organization by selling our products and services. - Initiate and develop a strong relationship with companies. - Determine customers' needs and prepare proposals to sell services that address these needs. - Give online demonstrations to clients in order to handle objections and convince customers to buy. - Manage growth of new business by transitioning them to be loyal customers. Qualifications - Excellent written & oral communication skills - Ability to effectively interact with various internal and external customers/vendors - Ability to multi-task - Ability to organize efficiently and effectively - Ability to exercise logical and sound judgment - Ability to work independently - Proficient skills using MS Office Suite (MS Excel, Project, Word, PowerPoint, Outlook) - Proficient project management skills - Proficient decision making and problem-solving skills Requirements - Bachelor’s Degree required - Industry and customer facing experience preferred Benefits - Competitive Benefits - Paid Time Off - 401(k) Savings Plan - This position is eligible for bonus based on performance.

Role Description Drive Medical is a place where employees and management exist to enhance the quality of life of the people we touch. The Customer Solutions Specialist and Customer Solutions Specialist, Canada is responsible for ensuring an effortless experience for our customers in a fast-paced phone environment by providing product information, placing orders, and finding solutions. As employees acquire knowledge across all areas of the department, they can become cross-functional to fit business needs. - Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in the US and Canada. - Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner. - Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner. - Resolve all customer-related inquiries and issues with extreme accuracy and efficiency. - Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered. - Enter and process orders received via phone, with accuracy. - Provide product availability and manage customer back-orders, as needed. - Support the sales team by aiding them with their daily service needs. - Follow up as needed to ensure accuracy and an effortless customer experience. - Provide over-the-phone assistance with product assembly and parts inquiries. - Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems. - Achieve performance goals on a consistent basis and established KPIs. - 1-2 years’ experience in the position to be considered for promotion. Qualifications - Customer focused. - Prior customer-facing experience preferred. - Excellent communication and problem resolution skills. - Excellent computer skills, including knowledge in Microsoft Systems; SAP experience helpful. - Quick learner, able to think on feet and find innovative solutions. - Empathy, patience, listening skills. - Career-minded individual with the ability to work flexible hours (generally M-F between 9AM-6PM EST). - Maintain a Scorecard of an A/B average to be considered for promotion. Requirements - High school diploma or equivalent. - Experience in Customer Service preferred. Benefits - Competitive Benefits. - Paid Time Off. - 401(k) Savings Plan.