Thorne

Title: Senior DevSecOps / Security Engineer - Application & Cloud (Ecommerce) Location: Remote United States Department Information Technology Employment Type Full Time Location Remote Workplace type Fully remote Compensation $150,000 - $180,000 / year Job Description: Senior DevSecOps / Security Engineer - Application & Cloud (Ecommerce) Department: Information Technology Employment Type: Full Time Location: Remote Compensation: $150,000 - $180,000 / year Description At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. Thorne is seeking a Senior DevSecOps / Security Engineer - Application & Cloud (Ecommerce) to secure and scale our digital platforms, including Thorne.com, mobile applications, and emerging AI capabilities. This role sits at the intersection of application security, DevSecOps, and AWS cloud infrastructure, with a strong focus on protecting ecommerce systems, customer data, and high-traffic web applications. The ideal candidate will balance remediations and hands-on execution, ensuring systems are resilient, performant, and secure, while embedding security throughout the development lifecycle. RESPONSIBILITIES Application & Ecommerce Security - Identify and remediate vulnerabilities in Java-based applications (Spring Boot, APIs, microservices) - Address OWASP Top 10 and ecommerce-specific risks, including: o Injection (SQL/NoSQL), XSS, CSRF o Broken authentication / session management o Business logic flaws (checkout, pricing, promotions, abuse scenarios) o Account takeover, credential stuffing, bot attacks - Secure checkout flows, payment integrations, subscriptions, and customer data handling - Conduct secure code reviews and support threat modeling for new features API & Integration Security - Secure REST/GraphQL APIs (authentication, authorization, rate limiting) - Prevent API abuse, scraping, and data exfiltration - Implement and enforce secure patterns (OAuth2, JWT, token management) DevSecOps & CI/CD Security - Implement and manage security tooling in CI/CD pipelines: o SAST (Java-focused), DAST, SCA (dependencies), secrets scanning - Secure build and deployment pipelines - Enforce secure coding standards and automate policy checks - Own infrastructure-as-code security (Terraform) for app environments AWS Cloud Security (Critical) - Secure application workloads on AWS (EKS/ECS, EC2, Lambda, API Gateway, S3, RDS) - Implement and validate: o IAM roles and least privilege access o Network segmentation (VPCs, security groups, private/public boundaries) o Secrets management (AWS Secrets Manager, Parameter Store) o Data protection (encryption at rest/in transit) - Partner with Infra to ensure alignment with enterprise guardrails, while owning app-layer cloud security Runtime Protection & Detection - Implement and tune WAF, bot protection, and rate limiting for ecommerce surfaces - Partner with Infra on CrowdStrike coverage for application workloads - Support detection and response improvements for: o Web/app-layer attacks o API abuse - Triage and remediate findings from: o Pen tests o Purple team exercises o Assumed breach scenarios Security Program Execution - Translate security findings into prioritized engineering work - Partner with external security testing partners on risk prioritization (CTRM) tied to business impact - Drive adoption of security best practices across engineering teams - Act as a bridge between Ecom, Infrastructure, and external security partners WHAT YOU NEED Application & Ecommerce Security - Identify and remediate vulnerabilities in Java-based applications (Spring Boot, APIs, microservices) - Address OWASP Top 10 and ecommerce-specific risks, including: - Injection (SQL/NoSQL), XSS, CSRF - Broken authentication / session management - Business logic flaws (checkout, pricing, promotions, abuse scenarios) - Account takeover, credential stuffing, bot attacks - Secure checkout flows, payment integrations, subscriptions, and customer data handling - Conduct secure code reviews and support threat modeling for new features API & Integration Security - Secure REST/GraphQL APIs (authentication, authorization, rate limiting) - Prevent API abuse, scraping, and data exfiltration - Implement and enforce secure patterns (OAuth2, JWT, token management) DevSecOps & CI/CD Security - Implement and manage security tooling in CI/CD pipelines: - SAST (Java-focused), DAST, SCA (dependencies), secrets scanning - Secure build and deployment pipelines - Enforce secure coding standards and automate policy checks - Own infrastructure-as-code security (Terraform) for app environments AWS Cloud Security (Critical) - Secure application workloads on AWS (EKS/ECS, EC2, Lambda, API Gateway, S3, RDS) - Implement and validate: - IAM roles and least privilege access - Network segmentation (VPCs, security groups, private/public boundaries) - Secrets management (AWS Secrets Manager, Parameter Store) - Data protection (encryption at rest/in transit) - Partner with Infra to ensure alignment with enterprise guardrails, while owning app-layer cloud security Runtime Protection & Detection - Implement and tune WAF, bot protection, and rate limiting for ecommerce surfaces - Partner with Infra on CrowdStrike coverage for application workloads - Support detection and response improvements for: - Web/app-layer attacks - API abuse - Triage and remediate findings from: - Pen tests - Purple team exercises - Assumed breach scenarios Security Program Execution - Translate security findings into prioritized engineering work - Partner with external security testing partners on risk prioritization (CTRM) tied to business impact - Drive adoption of security best practices across engineering teams - Act as a bridge between Ecom, Infrastructure, and external security partners WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities

Manager Of Scientific Affairs Location: Remote United States Compensation: $100,000 - $125,000 / year Job Description: Department: Medical Affairs Employment Type: Full Time At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The Manager of Scientific Affairs will be a key player in the Scientific Affairs team as part of the greater Medical Affairs department. They will serve to support integration of scientific discovery and implementation of new product development. This individual will possess a high level of knowledge in dietary supplement ingredients, sourcing, and utilization. They will help to bridge innovation and substantiation in the greater Research and Development function. This role provides support to the Scientific Affairs team by coordinating daily activities, assisting with ingredient and claims research and maintaining tools that drive innovation and product development - all while supporting Thorne's strategy to be recognized as a leader in product science, quality and innovation. As part of the Scientific Affairs team, they will ensure the transition of scientific and medical claims discovery to the Medical Affairs team for substantiation. This individual will support the collaboration between the greater Research and Development functions of the company and the commercialization teams within Medical Affairs, Sales, and Marketing. RESPONSIBILITIES - Integral to the day-to-day activities of the Scientific Affairs team, including ingredient research, literature reviews and dossier development. - Provides support to the greater Scientific Affairs team by coordinating meetings, managing calendars, tracking new ingredient inquiries, supplier communications, and project status. - Assists in the organization and maintenance of Scientific and Medical Affairs templates, scorecards and additional in-house tools. - Prepares and organizes materials for internal presentations and supports ongoing data tracking needs. - Independently functions as an integral member of the Scientific Affairs team in creating a pipeline of new ingredients for consideration in new product development and existing product reformulations. - Provides scientific expertise and input in communicating product use to internal stakeholders across departments. - Supports the creation of claims dossier outlines with an organized and efficient handoff to the Medical Affairs team to finalize claims substantiation. - Establishes and maintains an extensive contact and networking system of innovative ingredient suppliers who meet the Company's quality standards in collaboration with the greater R&D team. - Provides flexible support across Scientific and Medical Affairs projects as needed. - Supports the strategy for Thorne to be recognized as a leader in product science, quality and innovation. - Provides strategic oversight regarding industry trends and new developments with the goal of supporting new business and creating strategic plans that drive integration of the offerings of the company. - Participates in and supports new products, services, and business development initiatives that generate potential revenue creation and growth. - Ensures open and proactive communication between Research & Development, Medical Affairs, Sales, Marketing and other company representatives. - Builds and leads a highly performing team, secures the best talent, develops and strengthens staff and future leaders, and provides ongoing coaching and feedback. WHAT YOU NEED - Bachelor's degree required in nutrition, chemistry, biology, or related field; Master's degree or equivalent research experience preferred. - Comprehensive understanding of emerging trends in the dietary supplement marketplace, and how they may relate to promotional and clinical practices. - Highly organized, proactive and capable of balancing both scientific detail and administrative execution. - High level of nutritional product knowledge and appropriate use in new product development. - Demonstrates ability to develop and deliver upon business objectives. - Ability to build, develop, motivate and manage high-performance teams. - Comfort with and extensive experience interacting with others at all levels within and outside of the Company. - Supervises and manages others, delegates appropriately, and follows-up on work assignments. WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities #LI-SC1

Customer Service Training Manager Location: Remote United States Job Description: Department: Customer Service Employment Type: Full Time Location: Remote Compensation: $90,000 - $110,000 / year Description At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The Customer Service Department Trainer is responsible for building and maintaining the knowledge foundation that enables Thorne's Customer Service team to deliver accurate, accurate, high-quality product support to our customers. This role owns the development of training programs, product education, and a centralized knowledge base that serves as the single source of truth for the department. The Trainer ensures Customer Service Representatives are equipped with current information on products, ingredients, policies, and procedures across all business channels. This position works closely with Medical Affairs, Quality Assurance, Marketing, and other cross-functional partners to ensure alignment and accuracy in all customer-facing communication. The ideal candidate brings a strong background in integrative health or nutraceuticals and has a passion for translating complex information into clear, usable guidance. RESPONSIBILITIES Training and Team Enablement - Develop and deliver onboarding and ongoing training programs for Customer Service Representatives - Lead regular product education sessions to keep the team current on new products, ingredient updates, label changes, and discontinued SKUs - Evaluate training effectiveness and adjust content to improve team performance and knowledge retention - Serve as the primary point of contact for product and process-related training within Customer Service Knowledge Base Development and Management - Build and maintain a centralized Knowledge Base that serves as the source of truth for Customer Service - Organize and structure content so it is easily searchable and usable during customer interactions - Maintain detailed product information including ingredients, benefits, recommendations, SKU data, and product visuals across all channels - Transition internal communications into a scalable knowledge platform that allows for efficient information retrieval Product Information Management - Manage communication of product lifecycle updates including launches, ingredient changes, label updates, and product retirements - Ensure Customer Service has clear and accurate guidance for responding to customer questions - Partner with internal teams to anticipate customer needs and reduce gaps in information Cross Functional Collaboration - Partner with Medical Affairs, Quality Assurance, Marketing, and Product teams to ensure consistent and accurate messaging - Align on product positioning, claims, and communication updates before they reach customers - Act as a bridge between Customer Service and internal teams to streamline information flow Process Documentation and SOPs - Create and maintain standard operating procedures for Customer Service processes across all business areas - Develop and manage a policy and procedures manual for the department - Identify opportunities to improve consistency and efficiency through better documentation Promotions and Communication - Communicate current promotions and key updates to the Customer Service team - Ensure representatives understand promotion details and can accurately support customer inquiries - Stay aligned with Marketing and Sales on upcoming campaigns and initiatives WHAT YOU NEED - Bachelor's degree required, preferably in Integrative Health, Nutrition, or related field. - 5 or more years of experience in the nutraceutical, supplement, or integrative health industry. - Experience in a compound pharmacy or similar environment preferred. - Experience in training, enablement, or knowledge management within a customer service environment preferred. - Must be able to trave onsite 4 times a year as well as additional travel when needed Knowledge and Skills - Strong understanding of dietary supplements, ingredients, and their role in health and wellness - Ability to translate technical or scientific information into clear and practical guidance - Experience building or managing knowledge bases or internal content systems - Strong organizational skills and attention to detail - Clear and effective written and verbal communication skills Core Competencies - Collaborative and able to work effectively across teams - Detail-oriented with a focus on accuracy and consistency - Self-directed and able to manage multiple priorities - Committed to continuous learning and improvement - Comfortable working in a fast-paced and evolving environment WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities

Title: Director of Customer Service Location: Remote United States Job Description: Director of Customer Service Department: Customer Service Employment Type: Full Time Location: Remote Compensation: $120,000 - $140,000 / year Description At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The Director of Customer Service is responsible for leading the day-to-day operations and overall performance of the Customer Service Department. This role ensures the delivery of a high-quality, efficient, and scalable customer experience across all channels while supporting the Company's growth objectives. The Director is accountable for driving performance through clearly defined KPIs, establishing strong operational discipline, and ensuring consistent execution across all customer touchpoints, including phone, email, and chat. This role partners closely with cross-functional teams to align Customer Service with broader business priorities, including revenue growth, customer retention, and operational efficiency. In addition to managing daily activities, the Director is responsible for building a high-performing, accountable team, implementing scalable processes, and supporting the execution of the Customer Experience strategy as defined by the Senior Director of Consumer & Customer Experience RESPONSIBILITIES - Manages and ensures compliance with the Customer Service Department policies and procedures, while continuously improving processes to support scalability and consistency. - Provides leadership and supervision to Customer Service staff, ensuring full coverage of daily operations and alignment to service level expectations across all channels (phones, email, chat). Continuously evaluates team and individual performance, ensuring cross-training and operational flexibility. - With agreement of management, makes needed and/or agreed upon changes in procedures and policies in an effective and timely manner. - Ensures that Customer Service Representatives maintain high-quality customer interactions, defined by efficiency, professionalism, product knowledge, and thorough resolution of customer inquiries. - Establishes, monitors, and enforces key performance indicators (KPIs), including service levels, productivity, quality, and customer satisfaction (CSAT), ensuring accountability at both the agent and leadership levels. - Leads workforce planning and capacity management efforts to ensure the team is appropriately staffed and structured to meet current and future demand. - Provides ongoing coaching, feedback, and development to team members through one-on-one guidance, training, and regular staff meetings. Ensures training is continuous, structured, and aligned to business needs. - Drives a culture of accountability by conducting regular performance reviews, addressing performance gaps, and recognizing high performance. - Responds to and resolves escalated customer issues, including those related to shipments, services rendered, and product integrity, utilizing sound judgment and collaborating with Medical Affairs, Quality, Distribution, Finance, or other departments as necessary. - Provides detailed status reports, performance metrics, trends to Sr. Director, Consumer and Customer Service on a regular cadence. - Works cooperatively with cross-functional partners to address interdepartmental issues, improve the customer experience, and support company initiatives. - Supports the development and execution of strategic initiatives, including process improvements, system enhancements, and the implementation of tools that improve efficiency and customer experience (e.g., automation, self-service). - Identifies trends and insights from customer interactions and escalations, providing feedback to leadership to improve products, processes, and overall customer experience. - Partners with internal teams, including Supply Chain, Sales, and Marketing, to ensure alignment on customer needs, promotional activity, and operational readiness. - Works with Material Management in the review, discount, and donation process of short dated inventory. - Ensures that performance appraisals for direct reports and department personnel are conducted in a timely, structured, and effective manner. - Builds and leads a high-performing team by attracting, developing, and retaining talent, while fostering a culture of accountability, collaboration, and continuous improvement. WHAT YOU NEED - A college degree is required. - A minimum of 10+ years of Customer Service experience, including leadership responsibility in a fast-growing organization, is required. - Experience in a high-growth, multi-channel environment preferred. - Demonstrates ability to supervise and manage teams, delegate effectively, and follow up on work assignments. Proven ability to build, develop, and motivate high-performing teams. - Experience managing and successfully leading teams across DTC, B2B/Retail and Returns. - Strong understanding of customer service operations, including performance management, workforce planning, and multi-channel support (phone, email, chat). - Experience working with customer service platforms and tools, with the ability to leverage data and reporting to drive performance and decision-making (Salesforce; AWS; FlipCX; Medallia; EDI). - Ability to assess talent, hire new staff, conduct formal and informal performance assessments, and address employee performance issues effectively. - Strong communication skills, both verbal and written, with the ability to interact effectively with employees, leadership, and cross-functional partners. WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Flex PTO for Director level and above along with holiday leave - Training, professional development, and career growth opportunities

Manage high-volume customer interactions via phone, email, and chat while delivering empathetic support. Meet performance metrics, navigate multiple systems, and collaborate with internal teams to resolve complex issues effectively.

Senior eCommerce Manager Location: Remote United States Department Marketing Employment Type Full Time Location Remote Workplace type Fully remote Compensation $125,000 - $130,000 / year Job Description: At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The Senior eCommerce Manager is responsible for driving growth of Thorne’s eCommerce channel through the effective execution and continuous optimization of the digital experience, experimentation strategy, and content performance. This role supports performance metrics and manages initiatives that improve conversion and discoverability. RESPONSIBILITIES - Support eCommerce strategy and manage site operations to drive revenue growth and customer engagement on thorne.com, while owning the optimization roadmap across CRO, SEO/AEO and personalization, including experiment tracking and prioritization. - Oversee content implementation, including new content, updates, product launches, and personalization, ensuring scalability, consistency, and brand alignment. - Lead testing and optimization across core site pages landing experiences, and user flows (A/B testing and personalization). - Drive SEO and AEO execution, including on-page optimization, internal linking, technical hygiene, and content structure, as well as ongoing monitoring of AEO visibility, prompt performance and emerging trends to inform optimization strategies. - Partner cross-functionally to optimize how content is created and surfaced; ensure site functionality, UX, and enhancements align with best practices. - Support the implementation and expansion of personalization capabilities across the site and other growth channels (CRM/email). - Collect and synthesize site feedback (UI/UX, CRO, bugs) and insights from internal teams and external partners (agencies, technology providers), prioritizing opportunities for optimization and execution. - Analyze site, user behavior, and search performance to identify opportunities and deliver data-driven recommendations. - Stay informed on industry trends, competitive landscape, and emerging search/AI developments. WHAT YOU NEED - Bachelor's degree; preferably in a related field - Minimum of 4–6 years of experience in eCommerce, digital marketing, or a related field - Proven experience managing an eCommerce platform (e.g., Shopify, Salesforce Commerce Cloud, etc.) - Strong experience with CRO, testing frameworks, and analytics tools - Strong analytical skills with experience using tools like Google Analytics, Adobe Analytics, or similar - Experience in content management systems (CMS) and personalization tools - Comfort with evolving technology stacks and architectures; ability to adapt quickly to new tools, integrations, and platform changes - Hands-on experience with SEO (on-page, technical, and content-driven strategies) - Familiarity with AEO concepts and evolving LLM search paradigms (AI search, structured data) - Ability to translate data into actionable insights and experiments - Strong cross-functional leadership skills - Balance of strategic thinking and hands-on execution WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities About Thorne We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers.

Research Scientist, Clinical Affairs Location: Remote United States Job Description: Research Scientist, Clinical Affairs Department: Medical Affairs Employment Type: Full Time Location: Remote Compensation: $100,000 - $125,000 / year Description At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The Research Scientist, Clinical Affairs plays a pivotal role in scientific design, execution and interpretation of research studies evaluating the safety, efficacy, and claims of dietary supplements. RESPONSIBILITIES Support the Director of Clinical Affairs to lead clinical and consumer research programs in support of new product offerings and differentiation of existing products. Scientific Rigor & Critical Thinking: - Design or meaningfully contribute to fit-for-purpose research protocols and methods including but not limited to in vitro, in vivo, and clinical and consumer studies, aligned with dietary supplement substantiation needs. - Develop and review protocols, informed consent forms, and related study documents; ensure research plans align with SOPs, regulatory/ethical guidelines (e.g., GCP, IRB requirements) and industry standards. - Independently synthesize literature and competitive information across multiple products and/or assigned therapeutic areas. Statistical Analysis & Data Interpretation: - Develop and review SAPs, ensuring they are scientifically sound. - Conduct statistical analysis of research data using appropriate statistical tools/programs. - Translate findings into clear conclusions and prepare technical reports, summaries and presentations without direct oversight. Cross-Functional & External Collaboration: - Partner effectively within R&D and facilitate seamless communication across teams to streamline internal decision-making. - Establish relationships and engage credibly with CROs and external experts to support scientific strategies and innovation. - Contribute to optimization of internal processes and workflows. - Develop new ideas for both external and internal projects. - Stay current with research methodologies, regulatory guidelines impacting dietary supplements, and scientific literature relevant to health outcomes measured in studies. - Provide operational or workflow support in management of research programs as needed. - Work collaboratively and contribute to other projects and functions of the greater Medical, Clinical, & Scientific Affairs team, as needed. WHAT YOU NEED - Master's or Bachelor's degree in Life Sciences, Nutrition, or related field with 8+ years of experience in consumer-packaged goods, dietary supplements, nutritional and/or functional foods. - Strong knowledge of scientific principles and clinical research methodology. - Proven experience in designing and managing human clinical trials and consumer studies. - Demonstrated ability to write and evaluate study methods and interpret data. - Excellent critical thinking, and scientific writing skills. - Strong understanding of GCP, ICH, FTC regulations and standards, IRB requirements and regulatory requirements for clinical trials of dietary supplements including FDA, DHSEA, and HIPAA regulations - Excellent organizational skills, strong attention to detail, and ability to manage multiple tasks concurrently. - Has broad knowledge of various technical alternatives and their potential impact on the business. WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities #LI-SC1

Title: Digital Product & Marketing Data Analyst - Contract Location: Remote United States Job Description: Digital Product & Marketing Data Analyst - Contract Department: Marketing Employment Type: Contract to hire Location: Remote Compensation: $60.00 - $70.00 / hour Description At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. This is a 6 month contract position with potential to transition to a full time employee. The Digital Product & Marketing Data Analyst will partner closely with our Digital Product and E-commerce teams to measure, analyze, and optimize digital product performance. This role will help define key performance indicators, build reporting infrastructure, and deliver insights that inform product strategy and customer experience improvements. This role will work with behavioral site click-event data, translating complex user interactions into clear insights that guide product decisions and business strategy. This role requires strong analytical thinking, technical fluency in modern data tools, and the ability to communicate findings effectively to cross-functional stakeholders. RESPONSIBILITIES Product & Digital Analytics - Partner with Digital Product and E-commerce teams to analyze user behavior across digital products and experiences. - Monitor product performance through KPIs such as engagement, feature adoption, conversion, and retention. - Translate behavioral data into actionable insights that inform product strategy, roadmap prioritization, and optimization opportunities. KPI Development & Measurement Strategy - Define, track, and evolve key performance indicators that measure the success of digital products and initiatives. - Collaborate with stakeholders to design measurement frameworks that align analytics with business and product goals. - Identify opportunities to improve measurement quality, data capture, and analytical rigor. Measurement & Analytics Implementation - Partner with product managers and engineering teams to define event tracking requirements for new digital features and experiences. - Develop measurement plans outlining required events, properties, and KPIs for new product initiatives. - Perform user acceptance testing (UAT) on newly implemented analytics events to ensure accurate data capture and alignment with measurement specifications. - Validate event data in downstream systems and troubleshoot discrepancies between expected and observed behavior. Data Analysis & Modeling - Extract, transform, and analyze large datasets using SQL and modern analytics tools. - Work with event-level behavioral data captured through digital interactions to uncover patterns, trends, and opportunities. - Conduct exploratory analysis to identify drivers of user engagement, conversion, and retention. Dashboarding & Reporting - Build and maintain dashboards and reports that provide stakeholders with clear visibility into product performance and user behavior. - Ensure reporting is accurate, scalable, and aligned with agreed-upon KPI definitions. - Present insights, trends, and recommendations to product, marketing, and leadership stakeholders. Data Quality & Troubleshooting - Investigate discrepancies in data and reporting to ensure accuracy and reliability of analytics outputs. - Partner with engineering and data teams to ensure proper implementation of tracking and instrumentation across digital products. - Identify opportunities to improve data reliability and reporting efficiency. Cross-Functional Collaboration - Work closely with product managers, marketers, engineers, and other analysts to support data-driven decision making. - Respond to ad-hoc analytics requests while building scalable reporting solutions that reduce manual analysis over time. - Contribute to a culture of data-driven decision making across digital and product teams. WHAT YOU NEED - Bachelor's degree in Data Analytics, Business, Statistics, or a related field required. - 4-6+ years of experience in data analytics, data QA, or a similar role, ideally in a marketing, e-commerce environment, or digital product environment. - Advanced SQL for data processing. - Familiarity with marketing/e-commerce data and attribution models. - Exposure to cloud platforms (AWS, Snowflake, BigQuery) and BI tools. - Hands-on experience with GA4 event data, or other click event data sources, and digital instrumentation. - Strong analytical and problem-solving skills with meticulous attention to detail. - Effective cross-functional collaboration with developers, product managers, and marketers. - Excellent verbal and written communication skills, capable of presenting findings to both technical and non-technical stakeholders. - Strong documentation and process-building mindset. WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities

Marketing Data Scientist Department Marketing Employment Type Full Time Location Remote Workplace type Fully remote Compensation $150,000 - $165,000 / year Description At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The Marketing Data Scientist will lead modeling and analytics initiatives that improve how we understand, engage, and grow our customer base. This role will focus on building models that uncover insights about customer demographics, behaviors, and preferences to drive more effective marketing strategies. This role will partner closely with marketing, analytics, and product teams to identify opportunities where modeling can improve targeting, customer engagement, and marketing performance. This role will also own and refine the organization's Marketing Mix Model while developing new models that enhance customer segmentation, lifecycle marketing, and product insights. The ideal candidate combines strong statistical and machine learning expertise with the ability to translate analytical findings into clear strategic recommendations for business stakeholders. RESPONSIBILITIES Marketing Mix Modeling & Channel Measurement - Own and refine the organization's Marketing Mix Model (MMM), evaluating current methodology and improving model accuracy and interpretability. - Translate model outputs into actionable insights that inform marketing investment decisions and channel strategy. - Partner with marketing stakeholders to ensure model outputs are effectively incorporated into planning and performance evaluation. Customer Segmentation & Behavioral Modeling - Develop advanced customer segmentation models that leverage demographic, behavioral, and transactional data to improve targeted marketing strategies. - Build models that identify meaningful customer cohorts, lifecycle stages, and engagement patterns. - Support marketing teams in operationalizing segmentation frameworks that drive personalized marketing and audience targeting. Marketing Engagement & Journey Modeling - Analyze customer interaction patterns to identify optimal marketing engagement strategies across the customer lifecycle. - Develop models that inform more effective marketing journeys, channel sequencing, and customer touchpoints. - Partner with marketing and data teams to enable activation of model outputs through marketing platforms and customer data infrastructure. Customer Insights & Sentiment Modeling - Build models that help identify emerging customer needs, sentiment trends, and product opportunities. - Analyze customer feedback, engagement behavior, and other signals to uncover insights that inform marketing strategy and product development. - Provide recommendations on how insights from customer behavior and sentiment can guide new product or feature opportunities. Model Development & Innovation - Identify new opportunities where statistical or machine learning models can improve marketing effectiveness and customer understanding. - Design and build models using modern data science tools and methodologies. - Continuously evaluate emerging techniques and determine their applicability to marketing and customer analytics. Stakeholder Partnership - Partner with marketing channel owners and product teams to identify analytical opportunities that support marketing strategy and customer growth. - Present modeling insights and recommendations to marketing leadership and cross-functional stakeholders. - Help build a data-driven culture within marketing by translating complex analyses into actionable business insights. Vendor & Cross-Functional Collaboration - Collaborate with external partners and vendors that support modeling, machine learning engineering, or advanced analytics initiatives. - Partner with internal analytics, engineering, and data platform teams to ensure models can be integrated into data infrastructure and marketing activation workflows. WHAT YOU NEED Required Competencies: - Bachelor's degree in a quantitative field such as Statistics, Data Science, Mathematics, Economics, Computer Science, Engineering, or a related discipline. - 4+ years of experience in data science, marketing science, econometrics, or a related quantitative field. - Strong experience building statistical or machine learning models using Python or R. - Experience developing customer segmentation, clustering, or behavioral models. - Strong foundation in statistical techniques such as regression, clustering, classification, and causal analysis. - Strong SQL skills and experience working with large datasets in cloud data environments. - Ability to communicate complex analytical findings clearly to non-technical stakeholders. Preferred Competencies/Experience: - Master's or PhD in Statistics, Data Science, Economics, Applied Mathematics, Computer Science, or a related quantitative field. - Experience working with marketing or customer analytics data. - Experience building models that support audience targeting, lifecycle marketing, or personalization. - Familiarity with marketing technology platforms, customer data platforms (CDPs), or marketing activation tools. - Experience collaborating with external modeling or data science vendors. - Experience operationalizing models in production or working alongside ML engineering teams. WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities

Title : Product Manager Location: Remote United States Job Description: - Contract Department: Marketing Employment Type: Contract Location: Remote Compensation: $85.00 / hour Description At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. This is a fully remote contractor role with a contract term of 6 months, with the opportunity to extend. The Product Manager will support the end-to-end development and go-to-market execution for digital initiatives across the eCommerce and Personal Health Ecosystem product offering. This role requires a strong foundation in all stages of consumer product management, including planning, discovery, and delivery. This role will involve supporting roadmap planning, executing on prioritization of functionality, product and design reviews, A/B test optimizations, and more, all with a customer-first mentality while tracking measurable impact to our business and keeping a highly cross-functional team of stakeholders in alignment. This role requires the ability to collaborate on cross-functional projects and stakeholder relationships, track progress and make decisions with a data-informed approach, anticipate future needs, and ensure initiatives are delivered on time in support of business goals. RESPONSIBILITIES Product Development and Execution: - Work closely with senior product leadership to drive and execute product vision and strategy from concept to launch for Thorne's digital initiatives. - Support product discovery and delivery processes and ensure timely launch of high-quality features while managing scope, risks, and trade-offs. - Participate in and facilitate product and design review meetings with confidence, facilitating discussions around feature design, prioritization, user experience, and business impact. - Communicate product requirements with clarity, supporting Design and Engineering with specifications, acceptance criteria, and user testing. - Create written documentation and specifications to provide clarity and maintain alignment. - Design, execute, and analyze A/B tests and experiments to optimize conversion, activation, retention, and engagement across initiatives. Cross-Functional Collaboration and Operational Efficiency: - Collaborate with and support cross-functional teams across the Engineering, Science, Medical, Marketing, Data, R&D, and Legal departments, as well as third-party vendors, and manage stakeholder relationships with these groups, with a focus on clear, concise, and impactful communication. - Work autonomously, managing competing priorities and guiding teams through ambiguity, maintaining a methodical, results-oriented approach. - Contribute to team efficiency by implementing effective processes, tools, and metrics for product development and delivery. - Identify challenges and work with senior leadership to develop well-structured solutions that keep teams on track and stakeholders informed. Data-Informed Problem Solving and Decision-Making: - Collaborate with Engineering and Data teams to ensure products are launched with proper data tracking, reporting, and A/B testing that provide actionable learnings and insights and enable measurement of impact to Thorne's business. - Regularly track and communicate product performance, identifying opportunities for optimization and improvements in both operational efficiency and product quality. - Analyze user funnels, cohort behavior, and growth metrics to surface insights and drive data-informed prioritization decisions. - Report on progress, risks, and successes, ensuring alignment across all stakeholders and maintaining transparency at all stages. - Seeks formal and informal performance assessments of self, including performance versus expectations and goals, behaviors, and leadership potential. - Promotes the Company's Mission and Values, including an accountable, innovative, and results-oriented culture that promotes customer service, openness, teamwork, mutual trust, and respect. WHAT YOU NEED - B.S or B.A degree required, with a minimum of 3 to 5 years of proven experience in D2C tech product management in highly cross-functional teams. - Exceptional communication skills, with the ability to break down complex ideas and challenges into actionable steps. - Demonstrated ability to manage and prioritize competing initiatives. - Strong experience with A/B testing and experimentation methodologies, including designing tests, analyzing results, and interpreting statistical significance. - Growth PM experience preferred: Track record of optimizing user funnels, conversion rates, and engagement metrics through data-driven experimentation. - Experience working with third-party vendors, managing external relationships, and integrating their products/services. - Strong problem-solving skills and a proactive, hands-on approach to addressing challenges. - Highly analytical with proficiency in product analytics tools (e.g., Google Analytics, Quantum Metrics), and A/B testing platforms. - Ability to work autonomously while collaborating effectively across teams, maintaining a strong point of view but demonstrating flexibility when presented with new information. - Background in generative AI, e-commerce, and/or health and wellness technology. - Experience working in regulated environments requiring a diverse array of compliance measures. WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities #LI-SC1