Role Description En Canvia estamos buscando un(a) Especialista de Soporte Service Desk con experiencia, orientación al servicio y ganas de seguir creciendo en una empresa líder en transformación digital. - Brindar soporte remoto a usuarios mediante llamadas telefónicas y herramientas de control remoto. - Diagnosticar y resolver incidencias de primer nivel: hardware, software, accesos, conectividad y aplicaciones corporativas. - Registrar, gestionar y hacer seguimiento de todos los casos recibidos por canal telefónico y web hasta su cierre. - Escalar oportunamente los casos que requieran atención especializada, asegurando el cumplimiento de los SLA. - Documentar detalladamente cada caso en la herramienta ITSM: diagnóstico, acciones realizadas y solución aplicada. - Orientar a los usuarios sobre el uso de herramientas tecnológicas y buenas prácticas. Qualifications - Egresado(a) técnico(a) de Ingeniería de Computación y Sistemas, Informática o carreras afines. - Experiencia comprobada en soporte Service Desk o Help Desk. - Manejo de Windows y Office 365 Excel nivel intermedio. - Conocimiento en herramientas ITSM. - Manejo de Active Directory: gestión de usuarios y accesos. Requirements - Modalidad: 100% Remoto. - Horario: a coordinar. Benefits - Remuneración acorde al mercado. - Ingreso a planilla completa desde el primer día. - Beneficios de planilla de acuerdo a ley. - Seguro de salud. - Capacitaciones constantes. Company Description ¡Súmate a un equipo que valora tu experiencia y te impulsa a seguir creciendo! Al postular a esta vacante, usted autoriza expresamente a AI INVERSIONES PALO ALTO II S.A.C. para tratar sus datos personales con la finalidad de gestionar su participación en el proceso de selección, conforme a la Ley N.º 29733 – Ley de Protección de Datos Personales y su Reglamento.

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed); • Ensure 24/7 coverage, specifically handling night shift operations; • Respond to customer inquiries promptly and professionally; • Resolve complex issues efficiently while maintaining VIP service standards; • Escalate technical or high-priority cases to relevant departments when necessary; • Monitor customer accounts and proactively identify potential issues; • Meet KPIs related to response time, resolution time, and customer satisfaction; • Adapt to rotating schedules, including weekends and holidays; • Ensure smooth shift handovers between day and night teams.

Title: Customer Service Representative - Call Center Location: Remote, USA Department: Customer Service Department Customer Service Employment Type Full Time Location Remote Workplace type Fully remote Compensation $17.50 / hour Job Description: At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. This roles starts at $17.50 per hour. Candidates with prior customer service experience may be considered at a higher rate based on years of relevant experience. Phone Support: The hours are 11:30am - 8:00pm EST. At Thorne, our Customer Service Representatives are trusted partners in our customers’ health journeys. This role is ideal for someone who thrives in a fast-paced, high-volume environment and takes pride in delivering thoughtful, solutions-focused support across phone, email, and chat. If you are metrics-driven, detail-oriented, and committed to professional communication, we’d love to meet you. RESPONSIBILITIES What You’ll Do - Manage high-volume inbound customer interactions across phone, email, and chat - Deliver empathetic, solutions-focused support while maintaining professionalism - Meet and exceed performance metrics including: - Customer Satisfaction (CSAT) - Average Handle Time (AHT) - Service Level Agreements (SLAs) - Productivity and resolution goals - Navigate multiple systems simultaneously with accuracy and efficiency - De-escalate challenging situations while protecting company policy and customer trust - Maintain thorough and precise case documentation - Collaborate with internal teams to resolve complex customer issues WHAT YOU NEED - High school diploma or general education degree (GED) is required. - 2+ years of customer service experience in a call center or high-volume support environment - Experience working in the DTC, CPG, VMS, or the wellness industry is highly preferred - Proven ability to maintain an over 90% CSAT score - Professional experience with CRM platforms; Salesforce is a plus - Experience managing 30+ interactions per day across all channels; phone, email and chat. - Strong written and verbal communication skills - Ability to remain calm and professional in escalated situations - Excellent time management and multitasking skills - A dedicated, distraction-free remote workspace WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities About Thorne We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com.

Title: Supervisor - Indirect Lending Processing (Remote in CA only) Location: Remote CA 95826, USA Job Description: Job Title: Sup - Indirect Lending ProcessingStatus: ExemptReports to: Director - Consumer LendingDepartment: Dealer Services OperationsJob Code: 5021Pay Range: $85,100.00 - $88,000.00 AnnuallyLocation: RemoteWHO WE ARE:Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.WHO YOU ARE:You lead indirect loan processing operations day to day, ensuring loans are processed and funded accurately, efficiently, and in full compliance while meeting service levels and delivering a consistent dealer and member experience. You are a hands-on and people-focused operations leader who builds high-performing teams, drives accountability, and balances productivity, quality, and risk management in a fast-paced indirect lending environment. You create structure across workflows and partnerships by coaching your team, monitoring performance trends, and collaborating with internal and external partners to resolve issues, reduce risk, and continuously improve operational outcomes.WHAT YOU'LL DO: Coach, develop, and motivate staff through onboarding, training, performance management, and timely feedback to achieve team goals. Maintain a collaborative, service-focused work environment; ensure work is completed timely, accurately, and in accordance with policy and procedure. Direct daily operations to meet service levels and quality standards, including queue management, work allocation, and adherence to control checkpoints. Stay current on credit union policies, procedures, and process changes; communicate updates and expectations to staff. Provide routine performance and operational updates to the department manager according to established timelines. Build effective partnerships with internal and external stakeholders that support inclusion, learning, ownership, and alignment with Golden 1’s mission, vision, and values. Support staffing schedules, timekeeping, workload balancing, documentation, and routine personnel reporting. Monitor productivity and quality; conduct check-ins and quality huddles to address trends and reinforce expectations. Oversee processing and funding workflows (including delegation and queue management) to ensure accurate, compliant, and timely completion. Provide processing and funding support as needed to maintain service levels. Promote engagement and retention by supporting development and modeling Golden 1’s mission, vision, and values. Ensure adherence to policies, procedures, and risk standards; manage escalations and support resolution of complex transactions. Quality Control, Risk & Compliance Lead quality control activities (quality huddles, trend reviews, root-cause analysis, and corrective action) to strengthen consistency and reduce credit/operational risk. Maintain working knowledge of applicable lending requirements and controls relevant to indirect lending (including consumer protection and financial crime compliance expectations). Safeguard member and employee information in accordance with internal controls, audit requirements, and regulatory standards. Identify operational risks; recommend and maintain controls aligned with the credit union’s risk appetite and department standards. Develop and maintain procedures, job aids, and training materials to support consistent execution and audit readiness. Investigate and resolve member and dealer partner concerns; document outcomes and identify systemic improvement opportunities. Maintain confidentiality of employee and member records and appropriately support audit and compliance requests. Projects, UAT & Process Improvement Lead and support projects impacting indirect processing (new products, dealer/vendor onboarding, system enhancements, and process changes). Support user acceptance testing (UAT) and system upgrades by documenting impacts, validating results, and recommending efficiencies. Analyze workflow and performance data to identify bottlenecks and implement sustainable process improvements. Partnerships & Cross‑Functional Collaboration Partner with Dealer Relationship Managers to support dealer performance, resolve escalations, and reinforce program expectations. Collaborate with Underwriting, Compliance, Risk, Training, Technology, and leadership to align execution with strategy and resolve operational issues. Maintain effective relationships with vendors and system providers to support reliable operations and successful implementation of enhancements. Reporting & Communication Provide weekly, monthly, and quarterly reporting on volume, productivity, quality, and trend drivers; communicate risks and mitigation actions. Respond to escalated inquiries from members, dealers, and internal partners; communicate decisions, expectations, and outcomes clearly and professionally. Additional Responsibilities Support training delivery, communications, and operational updates as needed. Participate in special assignments and strategic initiatives that impact Dealer Services Operations and indirect lending. Perform other duties as assigned. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations. QUALIFICIATIONS AND PREFERENCES: Bachelor’s Degree or equivalent work experience required 7+ years or more years of consumer lending experience with progressive responsibility, including work in a judgmental lending environment where a loan origination system is used to support decisioning required and . Prior supervisory experience preferred WHY JOIN US:Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.