• Support the development and ongoing refinement of The ImPact’s communications strategy • Serve as the day-to-day steward of The ImPact’s brand voice, tone, and messaging across channels • Develop and maintain simple messaging frameworks that help teams communicate consistently • Manage content on public and member-facing websites and portals • Translate complex ideas (impact investing, systems change, wealth management) into clear, engaging messaging and materials for organisational outputs such as events, training, and publications • Lead planning and production of core member-facing communications (e.g. newsletters, the member portal, and website content) • Write, edit, and finalize content, incorporating inputs from a global team • Maintain high standards of clarity, accuracy, and professionalism across all communications • Own quality control and the sign-off process • Create clear, visually engaging presentations and slide-based materials (PowerPoint / Google Slides) to support events, member communications, and workshops • Lead communications planning and execution for The ImPact’s global and regional events, including development of messaging timelines, invitations, registration communications, and post-event follow-up • Draft, edit, and manage event-related content such as agendas, session descriptions, speaker materials, and participant communications, ensuring clarity, consistency, and alignment with brand voice • Partner closely with the Events Manager to support event program design and participant experience and engagement • Partner with program and event leads to shape messaging for events, curriculum, and initiatives • Coordinate on communication inputs with external partners for initiatives and publications • Design and manage internal communications workflows (intake, prioritisation, review, sign‑off) • Manage competing priorities across time zones with clarity and calm • Communicate proactively to align expectations on timelines and outputs • Monitor feedback and engagement to inform ongoing improvements • Provide support on external-facing communications as organizational needs evolve • Support leadership with messaging preparation for public-facing engagements when relevant • Coordinate with external communications or PR partners as organizational needs evolve

• Support the organization of events such as quarterly sales meetings, new hire trainings, and certification trainings • Assist in compiling usage reports, track course completions, and content usage • Import, update, and track LMS learning modules • Research new training techniques • Assist with coordination of sales quarterly meetings • Work closely with other teams in the company including legal, marketing, and sales operations to build relationships and learn industry standards

• Provide excellent customer service via phone, email, and personal communications • Ensure one contact resolution to both internal and external customers • Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry • Navigate multiple systems and applications interchangeably to resolve issues efficiently • Document and escalate inquiries appropriately, following established processes • Resolve internal and external customer inquiries related to Payment issues, Inventory questions, Funding concerns, Banking inquiries, and General customer concerns • Deliver service across multiple channels (phone, email, chat) • Maintain high standards of quality, responsiveness, and results-driven performance • Assist in developing and updating knowledgebase solutions for training and informational purposes • Contribute to improving procedures and processes to enhance customer satisfaction • Meet Quality Assurance program objectives to ensure excellent service delivery • Align daily responsibilities with long-term company vision and strategic goals • Prioritize tasks effectively in a deadline-driven environment • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

• Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry • Navigate multiple systems and applications interchangeably to resolve issues efficiently • Document and escalate inquiries appropriately, following established processes • Resolve internal and external customer inquiries related to: Payment issues, Inventory questions, Funding concerns, Banking inquiries, General customer concerns • Deliver service across multiple channels (phone, email, chat) • Maintain high standards of quality, responsiveness, and results-driven performance • Assist in developing and updating knowledgebase solutions for training and informational purposes • Contribute to improving procedures and processes to enhance customer satisfaction • Meet Quality Assurance program objectives to ensure excellent service delivery • Align daily responsibilities with long-term company vision and strategic goals • Prioritize tasks effectively in a deadline-driven environment • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners