• Provide excellent customer service via phone, email, and personal communications • Ensure one contact resolution to both internal and external customers • Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry • Navigate multiple systems and applications interchangeably to resolve issues efficiently • Document and escalate inquiries appropriately, following established processes • Resolve internal and external customer inquiries related to Payment issues, Inventory questions, Funding concerns, Banking inquiries, and General customer concerns • Deliver service across multiple channels (phone, email, chat) • Maintain high standards of quality, responsiveness, and results-driven performance • Assist in developing and updating knowledgebase solutions for training and informational purposes • Contribute to improving procedures and processes to enhance customer satisfaction • Meet Quality Assurance program objectives to ensure excellent service delivery • Align daily responsibilities with long-term company vision and strategic goals • Prioritize tasks effectively in a deadline-driven environment • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

• Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry • Navigate multiple systems and applications interchangeably to resolve issues efficiently • Document and escalate inquiries appropriately, following established processes • Resolve internal and external customer inquiries related to: Payment issues, Inventory questions, Funding concerns, Banking inquiries, General customer concerns • Deliver service across multiple channels (phone, email, chat) • Maintain high standards of quality, responsiveness, and results-driven performance • Assist in developing and updating knowledgebase solutions for training and informational purposes • Contribute to improving procedures and processes to enhance customer satisfaction • Meet Quality Assurance program objectives to ensure excellent service delivery • Align daily responsibilities with long-term company vision and strategic goals • Prioritize tasks effectively in a deadline-driven environment • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

• Write things people want to read. Press releases, blog posts, social content, talking points, scripts—you name it. If it represents HubSpot externally, you might write it. • Build real relationships with journalists. Not just "add to list, send pitch, hope for the best" relationships. The kind where reporters actually reply to your emails. • Own major initiatives. Like our annual INBOUND event and Spotlight product moments. Being ready to oversee strategy development and execution. • Stay ready for anything. When a crisis hits or an issue emerges, you're calm, strategic, and know how to move fast without moving recklessly. • Support comms team processes. We are a lean team with a big scope. You will work closely with the team to ensure our house is in order. • Experiment and adapt. With all of the above, test new approaches, try AI tools, figure out what works (and share what doesn't).

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal's Operations & Technology (O&T) organization is responsible for technical support and infrastructure across the enterprise's vast array of production needs, as well internal corporate headquarter functions. Our Transformation team partners with technical teams to create comprehensive strategies and communication campaigns to properly engage technical and non-technical users in policy changes and product updates across the enterprise. The ideal candidate will have previous experience working on marketing campaigns and developing brand materials across multiple media types, inclusive of presentations/live events, email campaigns, front-end website design, white papers and more. Also important in this role is the ability to work well with others and approach all projects with an inquisitive nature and strategic mindset. They will partner with members of our Operations & Technology technical teams to create clear and consistent visual design standards. They will develop, execute, and refine visuals that promote awareness, understanding, and usage of new technologies across a variety of media. Responsibilities: Develop comprehensive visual designs that meets organizational standards Gain deep understanding of products and services, and translate complex information into simple, polished, engaging, user-friendly content Bring a creative mindset to IT technology, traditionally not known for displaying creativity Evaluate current content and develop innovative methods for improvement Collaborate closely with technical experts and cross-functional program teams to produce unified and impactful visual content Create engaging, on-brand visual content to support communications (ex. email banners, digital signage, website graphics, presentation slides, print signage, etc.) Deliver high-quality design work quickly and efficiently Work with our senior communications team to design templates within our brand guidelines Qualifications Requirements: 4+ years of professional graphic design experience, with a strong portfolio showcasing a range of projects. Portfolio must include presentation deck development examples. Strong presentation tool proficiency (PowerPoint preferred). Strong proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign), Figma, and other design tools. Expert understanding of design principles, typography, color theory, and layout techniques. Excellent communication and collaboration skills, with the ability to present ideas clearly and foster a collaborative environment that encourages creativity and high performance. Proven ability to quickly learn and understand complex subject matter. Strong written communication skills, with a keen eye for detail (both written and visual). Ability to handle multiple projects and clients simultaneously. Ability to establish and maintain strong relationships. Desired Characteristics: Experience in digital design, including UI/UX principles, and video production is a plus. Experience designing for executive-level/c-suite customers a plus. Up-to-date on the latest design trends, including AI-assisted creative work Experience in working with Engineers/Technical Leads to improve user experience and create engaging visuals and diagrams for technical support content Additional Requirements: Hybrid : This position has been designated as hybrid, which currently requires contributing from the office a minimum of four days per week.The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $90,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.