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Lithia & Driveway logo
Lithia & Driveway

Growth Powered By People

Communication Specialist

CommunicationsCommunicationsOtherRemoteMid LevelTeam 10,001+Since 1946H1B SponsorCompany SiteLinkedIn

Location

Oregon

Posted

94 days ago

Salary

$16 - $24 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Communication Specialist

Lithia & Driveway

• Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry • Navigate multiple systems and applications interchangeably to resolve issues efficiently • Document and escalate inquiries appropriately, following established processes • Resolve internal and external customer inquiries related to: Payment issues, Inventory questions, Funding concerns, Banking inquiries, General customer concerns • Deliver service across multiple channels (phone, email, chat) • Maintain high standards of quality, responsiveness, and results-driven performance • Assist in developing and updating knowledgebase solutions for training and informational purposes • Contribute to improving procedures and processes to enhance customer satisfaction • Meet Quality Assurance program objectives to ensure excellent service delivery • Align daily responsibilities with long-term company vision and strategic goals • Prioritize tasks effectively in a deadline-driven environment • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

Job Requirements

  • Minimum 2 years of related experience
  • Strong attention to detail and a strong sense of urgency
  • Excellent written and verbal communication skills
  • Proven ability to manage multiple systems simultaneously
  • Associate’s degree preferred (not required)
  • Background in banking, finance, or accounting strongly preferred
  • Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

Benefits

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

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