• Support the organization of events such as quarterly sales meetings, new hire trainings, and certification trainings • Assist in compiling usage reports, track course completions, and content usage • Import, update, and track LMS learning modules • Research new training techniques • Assist with coordination of sales quarterly meetings • Work closely with other teams in the company including legal, marketing, and sales operations to build relationships and learn industry standards

• Provide excellent customer service via phone, email, and personal communications • Ensure one contact resolution to both internal and external customers • Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry • Navigate multiple systems and applications interchangeably to resolve issues efficiently • Document and escalate inquiries appropriately, following established processes • Resolve internal and external customer inquiries related to Payment issues, Inventory questions, Funding concerns, Banking inquiries, and General customer concerns • Deliver service across multiple channels (phone, email, chat) • Maintain high standards of quality, responsiveness, and results-driven performance • Assist in developing and updating knowledgebase solutions for training and informational purposes • Contribute to improving procedures and processes to enhance customer satisfaction • Meet Quality Assurance program objectives to ensure excellent service delivery • Align daily responsibilities with long-term company vision and strategic goals • Prioritize tasks effectively in a deadline-driven environment • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

• Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry • Navigate multiple systems and applications interchangeably to resolve issues efficiently • Document and escalate inquiries appropriately, following established processes • Resolve internal and external customer inquiries related to: Payment issues, Inventory questions, Funding concerns, Banking inquiries, General customer concerns • Deliver service across multiple channels (phone, email, chat) • Maintain high standards of quality, responsiveness, and results-driven performance • Assist in developing and updating knowledgebase solutions for training and informational purposes • Contribute to improving procedures and processes to enhance customer satisfaction • Meet Quality Assurance program objectives to ensure excellent service delivery • Align daily responsibilities with long-term company vision and strategic goals • Prioritize tasks effectively in a deadline-driven environment • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

• Write things people want to read. Press releases, blog posts, social content, talking points, scripts—you name it. If it represents HubSpot externally, you might write it. • Build real relationships with journalists. Not just "add to list, send pitch, hope for the best" relationships. The kind where reporters actually reply to your emails. • Own major initiatives. Like our annual INBOUND event and Spotlight product moments. Being ready to oversee strategy development and execution. • Stay ready for anything. When a crisis hits or an issue emerges, you're calm, strategic, and know how to move fast without moving recklessly. • Support comms team processes. We are a lean team with a big scope. You will work closely with the team to ensure our house is in order. • Experiment and adapt. With all of the above, test new approaches, try AI tools, figure out what works (and share what doesn't).