Role Description As a Senior-CCO Support, you must be fully versed in all contact center specialties of Inbound Sales, Multi-Channel Sales, Consumer Specialists, Retail, Alternate Channel Operations, and Financial Services. Additionally, based on business line, you may be required to support the field, OOT, and CLEC operations. You will be scheduled to be in Aspect taking calls from the front-line teams mentioned above, along with assisting with potential call overflow. You will also answer questions from our chat room, our email boxes, and monitor social media other teams as needed. You are the first point of contact taking customer-escalated calls when frontline Customer Care and Service Reps need assistance with getting Supervisors involved as necessary and are also the first point of contact when working with Regulatory in responding to PSC Complaints as they occur. Your primary role as a senior is to be the first point of contact for all frontline teams. You will assist with questions, provide guidance and support, explain processes, procedures, assist in troubleshooting, and think of "out of box” solutions for all customer issues. To be successful in this role, you must have an extremely high level of knowledge of all supporting systems, based on the line of business you serve. Work Location Remote Work Schedule 1pm-10pm CST Monday through Friday with rotating Saturdays Responsibilities - Assists current employees with product, order and technical issues as first point of contact for questions. - Seniors offer ideas/solutions and coach to solve customer issues. - Explains processes and procedures. - Handles first level escalations, special needs customers, and passes high level escalations on to next level support or Supervisor, as necessary. - Follows escalations through to resolution and provides final follow-up to customer. - Gathers information and works with Regulatory on all PSC Complaint responses. - Supplements formal HR training with initial and continuous on-the-job training to agents. - Monitors internal problem orders/customers by working with other departments within the company to follow up and ensure progress is being made to resolve issues. - Identifies and reports to Supervisors any emerging trends or gaps in training, communication, and team needs. - Identifies key process changes and implements solutions. - Monitors and replies to social media and customer email boxes. Qualifications - 1+ year of experience in Inbound Call Center environment, including Sales, Service, Retention, or Financial Services. - 6+ months of experience in a CRM. - 6+ months of experience in handling escalated situations. - Must follow the TDS attendance guidelines in order to meet TDS’s business needs. - Ability to travel as business needs dictate. Requirements - Experience working with escalated customer issues and problem resolution. - Understanding of the telecommunication and/or cable industry. - Understanding of telecommunication and/or cable products and services. - Excellent interpersonal communication skills (i.e., verbal, written, listening). - High-level sales skills support. - Problem solving skills (i.e., customer complaints, business office issues). - Customer focused problem-solving skills. - Ability to work 1st/2nd Shift hours. - Ability to work overtime, per needs of the business. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

• Answer and conduct business on the telephone • Review, research, resolve and respond to inquiries via telephone, email or written correspondence • Document all calls, inquiries and resolutions • Meet productivity and quality assurance expectations

Role Description The Consumer Assistance Representative is a customer service agent who serves as the primary point of contact for consumers seeking support with credit reporting services through phone and mail communications. This customer-focused role is responsible for assisting consumers primarily via inbound phone calls with credit report requests, facilitating disputes, and providing clear and accurate information regarding credit reports. - Provide consumers with accurate and relevant information via telephone while maintaining a professional, courteous, and positive attitude during all interactions. - Evaluate and interpret consumer requests to determine and execute the most appropriate course of action. - Process consumer disputes promptly and accurately by submitting electronic requests to Consumer Reporting Agencies (CRAs) in accordance with established procedures. - Prepare, review, and distribute consumer correspondence in a timely, professional, and accurate manner. - Maintain and continuously develop knowledge of company policies, departmental procedures, credit reporting regulations, and industry standards, and best practices. - Perform additional duties as assigned. Qualifications - High school diploma or equivalent required. - Excellent verbal and written communication skills with the ability to explain information clearly, professionally, and empathetically. - Ability to remain calm and customer-focused while resolving challenging situations. - Self-motivated and productive in a remote environment with minimal supervision. - Understanding of, or ability to learn, company policies and acceptable federal credit reporting regulations. - Strong attention to detail, accountability, and initiative. - Receptive to coaching and committed to continuous learning and professional development. - Experience using, or willingness to learn, AI tools and emerging technologies. - Strong organizational and time management skills with the ability to prioritize competing responsibilities and meet deadlines. - Ability to collaborate effectively across teams while also working independently. - Adaptable and flexible in response to changing priorities, processes, and business needs. Requirements - This is a part-time remote role working 20 hours per week. - Candidates must be available to work a set schedule of Monday through Friday from 12:00 PM to 4:00 PM EST. Benefits - Comprehensive healthcare benefits including medical, HSA, prescription, vision, and dental. - Life insurance, short & long-term disability. - Roth and 401K with possible company match and profit sharing. - Employee Assistance Program (EAP). - Time Away from Work (TAFW) and paid holidays. - Employee referral bonuses. - Role-based professional development opportunities.

Role Description Looking for a skilled Customer Service Representative to provide financial, administrative, and clerical services, ensuring accuracy and efficiency of operations while practicing the Tribe Way. This position is responsible for processing, monitoring, and managing incoming and outgoing patient calls which includes processing payments and providing thorough and detailed answers to questions regarding the account. It is imperative that the Patient Accounts Specialist works as a team player with the team daily and demonstrates professional development through open communication while simultaneously practicing the Tribe Way, adhering to the commitment of conscious culture. Responsibilities - Works effectively and efficiently through identifying and resolving patient account needs. - Daily, monthly, quarterly task assignments as directed by Team Lead and/or Coordinator. - Training and implementation in specific billing projects as needed based on report status and as directed by Team Lead and/or Coordinator. - Answer incoming calls regarding patient accounts, billing, insurance, and claim inquiries. - Accept patient account payments and educate callers on how to arrange payment plans. - Respond to inquiries from patients in an efficient, professional, and timely manner via various communication methods. - Identify and resolve patient billing concerns. - Read and interpret claims summary to accurately explain to patients. - Verify and communicate to MRS when claims need to be resubmitted. - Establish strong relationships with patients. - Maintain in-depth knowledge and understanding of EMR software. - Participate in educational activities and attend monthly department meetings. - Adhere to Remote Agreement, if applicable to daily work location. - Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations. - Demonstrate a desire to practice the Tribe Way through humility and exemplify a servant’s attitude. Qualifications - High School Diploma or GED required; experience in physician practice and bilingual preferred but not required. - Experience in a billing department setting preferred but not required. - Well organized with strong attention to detail and knowledge of business office procedures. - Proficient in typing skills. - Strong ability to multi-task and focus in a busy environment. - Skilled in patient communication with a pleasant and helpful manner. - Ability to establish and maintain effective working relationships with patients, team members, and the public. - Collaborator who demonstrates respect and kindness to all coworkers, leadership, clients, and patients. - Open and curious to learn and grow while remaining humble and kind. Physical Demands - Requires continuous sitting, typing & verbal communication. - Frequently requires reaching outward, lifting items weighing up to 10lbs, and pushing and/or pulling items weighing up to 20lbs. - Infrequently requires standing, walking, climbing, crawling, bending, squatting/kneeling, reaching above the shoulder, lifting, pushing and/or pulling items weighing up to 50lbs. Work Environment - Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.