Tribe513 | The Onyx Group

Role Description Looking for a skilled Customer Service Representative to provide financial, administrative, and clerical services, ensuring accuracy and efficiency of operations while practicing the Tribe Way. This position is responsible for processing, monitoring, and managing incoming and outgoing patient calls which includes processing payments and providing thorough and detailed answers to questions regarding the account. It is imperative that the Patient Accounts Specialist works as a team player with the team daily and demonstrates professional development through open communication while simultaneously practicing the Tribe Way, adhering to the commitment of conscious culture. Responsibilities - Works effectively and efficiently through identifying and resolving patient account needs. - Daily, monthly, quarterly task assignments as directed by Team Lead and/or Coordinator. - Training and implementation in specific billing projects as needed based on report status and as directed by Team Lead and/or Coordinator. - Answer incoming calls regarding patient accounts, billing, insurance, and claim inquiries. - Accept patient account payments and educate callers on how to arrange payment plans. - Respond to inquiries from patients in an efficient, professional, and timely manner via various communication methods. - Identify and resolve patient billing concerns. - Read and interpret claims summary to accurately explain to patients. - Verify and communicate to MRS when claims need to be resubmitted. - Establish strong relationships with patients. - Maintain in-depth knowledge and understanding of EMR software. - Participate in educational activities and attend monthly department meetings. - Adhere to Remote Agreement, if applicable to daily work location. - Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations. - Demonstrate a desire to practice the Tribe Way through humility and exemplify a servant’s attitude. Qualifications - High School Diploma or GED required; experience in physician practice and bilingual preferred but not required. - Experience in a billing department setting preferred but not required. - Well organized with strong attention to detail and knowledge of business office procedures. - Proficient in typing skills. - Strong ability to multi-task and focus in a busy environment. - Skilled in patient communication with a pleasant and helpful manner. - Ability to establish and maintain effective working relationships with patients, team members, and the public. - Collaborator who demonstrates respect and kindness to all coworkers, leadership, clients, and patients. - Open and curious to learn and grow while remaining humble and kind. Physical Demands - Requires continuous sitting, typing & verbal communication. - Frequently requires reaching outward, lifting items weighing up to 10lbs, and pushing and/or pulling items weighing up to 20lbs. - Infrequently requires standing, walking, climbing, crawling, bending, squatting/kneeling, reaching above the shoulder, lifting, pushing and/or pulling items weighing up to 50lbs. Work Environment - Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.

Job Title: Live Answer Representative 1 Supervision Received: Reports to Coordinator, Live Answer Location: Remote Hours: Full-time, Monday - Thursday 8:00AM - 5:00PM, Fridays 8:00AM - 4:30PM Description: You are someone who relates well to others. You can listen to someone else’s story and imagine yourself in their situation. You use this emotional awareness and sensitivity in the way that you respond in conversation by acknowledging frustrations and speaking to others in a compassionate way. You enjoy being around other people, but do not need face-to-face interaction with patients in order to make it through your day. Empathy, dependability, and adaptability are at the top of your strengths list. Your love for people motivates you to serve others and serve them well. You need to be comfortable tackling a task on your own and seeing it through to completion. At the same time, you should be a team player who thinks about how individual actions impact the team as a whole. You should not be afraid to take on specific tasks and projects in addition to your daily workflow. When there is not much “downtime” in a day, you thrive by staying busy and facing each obstacle that comes your way. Multi-tasking should be something that comes naturally to you. Typing while talking and guiding a caller through your conversation is a challenge you are willing to take on! We need you to not only take in information, but also ask questions that deepen your own understanding to a point where you can communicate that same information to others. You don’t have to memorize everything about our company, but you do need to appreciate the history and intentionality behind processes that are already in place and be strategic about organizing the information you are given. Being able to use good judgment is necessary for this role especially with the gray area situations that come up from time to time. We need you to be a creator when it comes to improving and optimizing the resources we offer to our patients. You see yourself as a voice for our patients! Most importantly, you will put your fellow team members before yourself. You are humble and extend grace to all people (especially when they might not deserve it!). Position Overview: Responsible for answering incoming phone lines for Tribe 513 divisions. Clearly communicating with and providing over-the-top customer service to all callers. Making sure our patients and callers feel connected and heard. Responsibilities: - Answering calls promptly, efficiently and with compassion. Inviting, connecting, and partnering with our patients to help provide extraordinary patient care. - Including but not limited to scheduling appointments, consistently answering informational questions accurately and connecting callers with our triage nurse and other departments. Efficiently multi-tasking, especially in times of high call volume. - Completing daily administrative tasks including but not limited to reviewing provider schedules, rescheduling appointments, sorting electronic faxes, scanning and entering new patient paperwork. - Attending team development meetings and trainings throughout the year, including quarterly team retreats. - Other duties as assigned. Required Education & Certifications: - Customer service experience preferred. - Minimum education requirement: High School Diploma or GED. - Comfortable with computer skills and typing. Physical Requirements: - Ability to sit at a computer terminal for long periods of time. - Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position. - Ability to travel up to 10% of the time. - Ability to lift up to 20 lbs. Tribe513 is an Equal Opportunity Employer

Job Title: Live Answer Representative 1 Supervision Received: Reports to Coordinator, Live Answer Location: Remote Hours: Full-time, Monday - Thursday 8:00AM - 5:00PM, Fridays 8:00AM - 4:30PM Description: You are someone who relates well to others. You can listen to someone else’s story and imagine yourself in their situation. You use this emotional awareness and sensitivity in the way that you respond in conversation by acknowledging frustrations and speaking to others in a compassionate way. You enjoy being around other people, but do not need face-to-face interaction with patients in order to make it through your day. Empathy, dependability, and adaptability are at the top of your strengths list. Your love for people motivates you to serve others and serve them well. You need to be comfortable tackling a task on your own and seeing it through to completion. At the same time, you should be a team player who thinks about how individual actions impact the team as a whole. You should not be afraid to take on specific tasks and projects in addition to your daily workflow. When there is not much “downtime” in a day, you thrive by staying busy and facing each obstacle that comes your way. Multi-tasking should be something that comes naturally to you. Typing while talking and guiding a caller through your conversation is a challenge you are willing to take on! We need you to not only take in information, but also ask questions that deepen your own understanding to a point where you can communicate that same information to others. You don’t have to memorize everything about our company, but you do need to appreciate the history and intentionality behind processes that are already in place and be strategic about organizing the information you are given. Being able to use good judgment is necessary for this role especially with the gray area situations that come up from time to time. We need you to be a creator when it comes to improving and optimizing the resources we offer to our patients. You see yourself as a voice for our patients! Most importantly, you will put your fellow team members before yourself. You are humble and extend grace to all people (especially when they might not deserve it!). Position Overview: Responsible for answering incoming phone lines for Tribe 513 divisions. Clearly communicating with and providing over-the-top customer service to all callers. Making sure our patients and callers feel connected and heard. Responsibilities: - Answering calls promptly, efficiently and with compassion. Inviting, connecting, and partnering with our patients to help provide extraordinary patient care. - Including but not limited to scheduling appointments, consistently answering informational questions accurately and connecting callers with our triage nurse and other departments. Efficiently multi-tasking, especially in times of high call volume. - Completing daily administrative tasks including but not limited to reviewing provider schedules, rescheduling appointments, sorting electronic faxes, scanning and entering new patient paperwork. - Attending team development meetings and trainings throughout the year, including quarterly team retreats. - Other duties as assigned. Required Education & Certifications: - Customer service experience preferred. - Minimum education requirement: High School Diploma or GED. - Comfortable with computer skills and typing. Physical Requirements: - Ability to sit at a computer terminal for long periods of time. - Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position. - Ability to travel up to 10% of the time. - Ability to lift up to 20 lbs. Tribe513 is an Equal Opportunity Employer

Job Title: Live Answer Representative 1 Supervision Received: Reports to Coordinator, Live Answer Location: Remote Hours: Full-time, Monday - Thursday 8:00AM - 5:00PM, Fridays 8:00AM - 4:30PM Description: You are someone who relates well to others. You can listen to someone else’s story and imagine yourself in their situation. You use this emotional awareness and sensitivity in the way that you respond in conversation by acknowledging frustrations and speaking to others in a compassionate way. You enjoy being around other people, but do not need face-to-face interaction with patients in order to make it through your day. Empathy, dependability, and adaptability are at the top of your strengths list. Your love for people motivates you to serve others and serve them well. You need to be comfortable tackling a task on your own and seeing it through to completion. At the same time, you should be a team player who thinks about how individual actions impact the team as a whole. You should not be afraid to take on specific tasks and projects in addition to your daily workflow. When there is not much “downtime” in a day, you thrive by staying busy and facing each obstacle that comes your way. Multi-tasking should be something that comes naturally to you. Typing while talking and guiding a caller through your conversation is a challenge you are willing to take on! We need you to not only take in information, but also ask questions that deepen your own understanding to a point where you can communicate that same information to others. You don’t have to memorize everything about our company, but you do need to appreciate the history and intentionality behind processes that are already in place and be strategic about organizing the information you are given. Being able to use good judgment is necessary for this role especially with the gray area situations that come up from time to time. We need you to be a creator when it comes to improving and optimizing the resources we offer to our patients. You see yourself as a voice for our patients! Most importantly, you will put your fellow team members before yourself. You are humble and extend grace to all people (especially when they might not deserve it!). Position Overview: Responsible for answering incoming phone lines for Tribe 513 divisions. Clearly communicating with and providing over-the-top customer service to all callers. Making sure our patients and callers feel connected and heard. Responsibilities: - Answering calls promptly, efficiently and with compassion. Inviting, connecting, and partnering with our patients to help provide extraordinary patient care. - Including but not limited to scheduling appointments, consistently answering informational questions accurately and connecting callers with our triage nurse and other departments. Efficiently multi-tasking, especially in times of high call volume. - Completing daily administrative tasks including but not limited to reviewing provider schedules, rescheduling appointments, sorting electronic faxes, scanning and entering new patient paperwork. - Attending team development meetings and trainings throughout the year, including quarterly team retreats. - Other duties as assigned. Required Education & Certifications: - Customer service experience preferred. - Minimum education requirement: High School Diploma or GED. - Comfortable with computer skills and typing. Physical Requirements: - Ability to sit at a computer terminal for long periods of time. - Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position. - Ability to travel up to 10% of the time. - Ability to lift up to 20 lbs. Tribe513 is an Equal Opportunity Employer