Hardware Launch & Operations Lead
Location
Minnesota
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Hardware Launch & Operations Lead
In Tandem
• Lead operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and decisions stay on track • Drive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launch • Identify risks before they become issues and proactively drive resolution • Establish the operating rhythms, reporting, and accountability needed to keep launch execution moving forward • Provide leadership with clear visibility into launch readiness and operational performance • Ensure fulfillment, shipping, warranty, returns, and replacement processes are launch-ready and scalable • Create operational workflows that enable a high-quality customer experience from preorder through post-purchase support • Build strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendors • Coordinate launch support readiness, customer communications, and escalation processes • Support the foundation for future international fulfillment and expansion • Partner with leadership on inventory planning, demand forecasting, purchasing, and replenishment decisions • Help balance customer demand, operational readiness, and business objectives as launch approaches • Establish clear processes for managing inventory health, fulfillment performance, and operational decision-making • Support launch-related commercial decisions that impact customer experience and business performance • Build dashboards and reporting that provide actionable insight into launch readiness and ongoing operations • Track key metrics across revenue, margin, inventory, fulfillment performance, warranty activity, and customer satisfaction • Create transparency around operational performance and areas requiring attention • Lead post-launch reviews and identify opportunities for continuous improvement
Job Requirements
- 5+ years of experience launching, scaling, or operating consumer hardware products.
- Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners.
- Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providers.
- Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiences.
- Experience building operational processes, launch playbooks, dashboards, reporting, and operating cadences.
- Demonstrated ability to manage complex initiatives with multiple stakeholders and competing priorities.
- Experience identifying operational risks and driving issues to resolution in high-growth environments.
- Strong analytical and problem-solving skills with the ability to use data to inform decisions.
- Excellent written and verbal communication skills.
- Bonus Points:**
- Experience with connected devices, smart home products, tablets, displays, or consumer electronics.
- Experience supporting direct-to-consumer (DTC) hardware businesses.
- Experience managing international fulfillment, logistics, or launch operations.
- Experience launching products with preorder programs.
- Startup or growth-stage company experience.
- Experience working as a consultant, operator, or fractional leader supporting hardware businesses.
Benefits
- 5+ years of experience launching, scaling, or operating consumer hardware products.
- Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners.
- Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providers.
- Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiences.
- Experience building operational processes, launch playbooks, dashboards, reporting, and operating cadences.
- Demonstrated ability to manage complex initiatives with multiple stakeholders and competing priorities.
- Experience identifying operational risks and driving issues to resolution in high-growth environments.
- Strong analytical and problem-solving skills with the ability to use data to inform decisions.
- Excellent written and verbal communication skills.
- Bonus Points:**
- Experience with connected devices, smart home products, tablets, displays, or consumer electronics.
- Experience supporting direct-to-consumer (DTC) hardware businesses.
- Experience managing international fulfillment, logistics, or launch operations.
- Experience launching products with preorder programs.
- Startup or growth-stage company experience.
- Experience working as a consultant, operator, or fractional leader supporting hardware businesses.
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