• Lead a critical area of our Business Services organization as Director, Business Services for Medicaid Operations. • Shape how we deliver exceptional service and advance operational excellence. • Build strong partnerships with clients and internal teams. • Develop high-performing talent and drive innovation. • Own and develop best-in-class delivery processes and outputs. • Act as a driver of efficiency and change across the group. • Review and approve Medicaid rebate deliverables to clients. • Lead, coach, and develop a high-performing Medicaid operations team. • Own and grow strategic client relationships. • Collaborate with cross-functional teams for system enhancements.

• Serve as Vida's senior technical point of contact for data exchange negotiations with clients and vendors, including SFTP/file transfer specifications, connection setup, and protocol agreements. • Define and communicate expectations for inbound and outbound file exchanges- formats, schedules, error handling, and escalation paths. • Lead onboarding of new client data feeds from kickoff through steady-state, ensuring a smooth and well-documented handoff. • Own the quality of data received from clients- you are the accountable party for ensuring inbound files are complete, accurate, timely, and spec-compliant. • Establish and enforce data quality standards and acceptance criteria for all inbound feeds; reject or escalate non-conforming data rather than letting it flow downstream. • Proactively detect quality degradation trends before they become business-impacting issues, and drive resolution directly with client technical teams. • Partner with engineering and analytics to understand how upstream data quality affects downstream member outcomes, billing accuracy, and client reporting- and use that context to prioritize where quality improvements matter most. • Maintain clear, accurate documentation of all active integrations, specs, data dictionaries, and known quality issues. • Monitor and manage ongoing inbound and outbound file exchange workflows, triaging issues and driving resolution with internal and external stakeholders. • Maintain SLA awareness across client feeds and escalate proactively when at risk. • Observe existing workflows and proactively identify opportunities to improve efficiency, reduce manual touchpoints, and increase data quality. • Partner with the product team to translate operational pain points into platform enhancements within Client Command Center: Configure. • Identify and drive standardization opportunities across clients and vendors- reducing one-off configurations and building toward scalable, repeatable patterns. • Work closely with the Data Management Associate to divide coverage, share knowledge, and build team capability. • Collaborate with engineering and product on integration specs and platform tooling. • Partner with Client Success Managers to ensure data operations align with client commitments and SLAs, which may include attendance at client-facing meetings.

• Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime. • Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform. • Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement. • Perform thorough analyses of account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies. • Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs. • Coordinate fraud investigations and recoveries with contra firms. • Present findings of investigations to different stakeholders within the firm. • Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program. • Research fraud, identity and user behavior to contribute to rules, models and other detection systems. • Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures. • Assist in the identification of process improvements and automation opportunities.

• Lead and connect with the team • Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development • Run consistent 1:1s, huddles, and performance reviews • Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable • Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership • Monitor pipeline health, balance workload, and serve as the senior escalation point • Ensure all files meet Federal and state-specific requirements • Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling