FABSTATION logo
FABSTATION

Production solutions for a digital workforce

Lead Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

8 days ago

Salary

$110K - $120K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Lead Account Manager

FABSTATION

• Lead, support, and manage a team of 3 Account Manager team members • Build and improve the account management and customer success department as the company grows • Improve processes for QBRs, renewals, upsells, account health tracking, and escalation management • Set team goals, track performance, and hold the team accountable to retention, adoption, renewal, and expansion targets • Coach team members on client communication, difficult conversations, renewal strategy, and upsell opportunities • Own renewal performance across assigned accounts and support the team in renewal conversations • Identify and drive expansion opportunities, including additional devices, integrations, training, services, and expanded usage • Monitor account health and create strategies to reduce churn risk • Manage and maintain strong relationships with key client accounts • Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews • Track client activity, communication, renewal status, account health, and next steps in HubSpot • Build and improve reporting around adoption, retention, renewals, expansion, and team performance

Job Requirements

  • 5+ years of experience in account management, customer success or similar revenue operations roles with a mature B2B SaaS product.
  • 2+ years of experience leading or mentoring a customer-facing team
  • Proven track record managing renewals, expansion opportunities, and revenue targets
  • Strong understanding of B2B SaaS account management and customer success processes
  • Experience building or improving customer success, account management, or renewal processes
  • Comfortable leading client meetings, renewal conversations, upsell discussions, and difficult conversations
  • Ability to manage multiple priorities, accounts, team members, and follow-ups at the same time
  • Strong problem-solving skills and ability to work cross-functionally with Sales, Product, Onboarding, and Support
  • Organized, proactive, detail-oriented, and comfortable owning outcomes
  • Comfortable learning and explaining software or technology products
  • Experience with HubSpot
  • Experience delivering client presentations, demos, business reviews, or executive-level updates is an asset
  • Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset

Benefits

  • Stock Options (after Year 1)
  • 15 vacation days
  • Company-wide holiday closure over Christmas
  • 5 paid sick days
  • Flexible schedule
  • $2,000 CAD tech stipend (after Year 1)
  • Comprehensive medical and dental package
  • Company retreats
  • Fully remote work environment
  • Travel opportunities
  • Opportunity to build and grow a department within a scaling SaaS company

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