• Own Kodiak's overall partnership strategy and the frameworks that govern how we identify, prioritize, and engage partners across Truck OEMs, Tier 1 suppliers, component vendors, and ecosystem players. • Build and maintain a pipeline of partnership opportunities; qualify partners based on strategic fit, commercial viability, and alignment with Kodiak's deployment goals. • Lead end-to-end deal structuring and negotiation — from defining commercial terms and governance structures to closing agreements in close collaboration with legal and finance. • Own the commercial onboarding process for new partners, establishing clear milestones and success metrics from day one. • Serve as the primary commercial point of contact for key partners; maintain executive-level relationships, identify expansion opportunities, and drive resolution when issues arise. • Work closely with Kodiak's internal teams — including engineering, operations, and product — to ensure the company delivers on commitments made to partners, and partner closely with the leadership team to align partnership priorities with Kodiak's broader strategic direction. • Define and track KPIs for partnership performance, and synthesize market intelligence from partner relationships to inform Kodiak's broader strategic priorities. • Build, manage, and mentor a growing partnerships team, fostering a culture of accountability, commercial rigor, and continuous improvement.

Role Description The Sr. Account Manager manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. Primary Responsibilities: - Operational Management - Facilitate/leads all operational ongoing maintenance (benefit updates, file updates, etc.) & ensure it is successfully executed on. - Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations. - Leads resolution of all escalated requests by working with the Operations Service Team, and conducting customer consultations as required. - Develop and maintain solid relationships with internal partners in Operations Service Team to manage customer service experience. - Coordinate activities to support impact reporting, root cause analysis, and full remediation. - Ability to develop, negotiate, analyze, interpret, and implement SOPs and reporting. - Coordinate/leads implementation activities for new products and new groups. - Coordinate/leads annual open enrollment activities. - Lead 1/1 readiness activities; lead daily 1/1 updates/progress reports with client and internal functional partners. - Facilitate training of all OptumRx client-facing systems & tools. - Proactively identifies and leads Process Improvements based on client feedback and/or internal breakdowns/hurdles. - Able to initiate project plans and successfully manage projects to full execution. - Recognizes cost avoidance opportunities and offers solutions. - Serves as a mentor to Account Manager and CSM roles. - Seeks stretch opportunities to expand knowledge and skillsets. - Client Relationship Management - Establish and maintain solid and appropriate relationships with customers to maintain consistency and drive client satisfaction. - Maintain client action logs and facilitate regular cadence of discussions to review. - Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps as necessary. - Demonstrate a high level of knowledge pertaining to the customer's specific benefit design. - Ability to develop, negotiate, interpret/translate, communicate, and execute client requirements. - Ability to recognize, anticipate and manage downstream impacts to ensure project success/client satisfaction. - Demonstrates a high level of industry knowledge. Qualifications - 5+ years of experience with Health Plans or with the PBM industry. - 3+ years of experience in PBM Operations. - 3+ years of client-facing experience. - 3+ years of experience in project management. Requirements - Demonstrated ability to write reports, business correspondence and technical specifications. - Demonstrated ability to effectively present information and respond to questions from clients, management and technical associates. - Demonstrated ability to solve practical issues and deal with many variables in situations where only limited standardization exists. - Demonstrated ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Demonstrated ability to communicate to an executive audience. - Proven excellent organizational skills. - Proven excellent verbal and written communication skills. - Proven excellent presentation skills. - Proven effective time management. - Reside within the Central/Eastern time zone. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Develop, expand and manage portfolios of wholesale commercial credit products to automotive dealers. • Serve as trusted advisor to auto dealer clients and prospects. • Lead business development efforts for assigned auto dealer prospect base. • Partner with product specialists and Portfolio Managers to cross sell bank products and services. • Ensure compliance and maintain strong asset quality.

• Execute assigned service tasks for a book of business with accuracy and efficiency • Process policy transactions including certificates, endorsements, audits, and invoicing requests • Maintain accurate and up to date documentation within the system of record • Support client deliverables such as proposals, renewal materials, and loss analysis • Perform initial review and quality checks on quotes and policy documents • Contribute to team initiatives, retention efforts, and continuous process improvement