• Assist in designing, implementing, managing, and optimizing network infrastructure. • Support configuration, monitoring, and troubleshooting of network equipment (e.g., Cisco, Juniper). • Use network analysis tools such as Wireshark to identify and help resolve issues. • Contribute to SDN (Software‑Defined Networking) architecture efforts and automated configuration activities. • Assist with network assessments, documentation updates, and configuration baseline development. • Collaborate with IT teams and stakeholders to support network policy development and ensure compliance with client IT standards. • Help troubleshoot and resolve network incidents in coordination with senior engineers. • Stay informed of industry trends, emerging technologies, and data security best practices. • Manage multiple tasks effectively while maintaining attention to detail.

Role Description Provides technical support for the Bank’s data or voice network infrastructure. Responsibilities include: - Installs, maintains, and configures network hardware and software. - Resolves technical issues reported by users or system alerts. - Responsible for network components, asset inventory, and capacity planning. - Develops and documents network device upgrades. - Drives operational excellence and network efficiency. - Provides continuous service through daily activities and on-call rotation for after-hours support. - Maintains devices, servers, and other related network components including IP address management and Domain Name Services. - Works with end users and vendors to resolve identified hardware and software issues. - Responsible for administration, communication, and documentation throughout technical support activities. - Maintains network hardware and software standards utilized across the team. - Monitors and audits network to determine performance. - Reviews system-generated events to identify, analyze, and resolve issues. - Assists in threat mitigation and network security activities by researching code for security vulnerabilities. - Works to continuously improve network capacity, operations, and infrastructure. - Configures and installs new hardware and software as needed. - Facilitates overall network capabilities. - Maintains a strong knowledge base of network software, hardware, and related infrastructure. - Communicates effective and clear technical information to associates, vendors, and end users. - May assist with special technical projects. Qualifications - Bachelor’s degree in Computer Information Systems, Electronic Engineering, or related field. - Four (4) years of experience in the job offered or as a Systems Integration Engineer, Network Specialist, Network Engineer, Network Analyst, Network Administrator, IT Coordinator, or a related occupation. - Experience with computer hardware skills, including setup, troubleshooting, software installation, networking, upgrades, and documentation. - Data analysis skills, including spreadsheet entry, import/export, pivot table, dashboards, reporting, sorting, and cleaning. - Knowledge of wide-area network (WAN), virtual private network (VPN), and converged services. - Knowledge of networking technologies and protocols including TCP/IP, IPT, and VOIP. - Knowledge of Cisco and Cabletron hubs and routers. - Knowledge of Automatic Call Distribution (ACD), Interactive Voice Response (IVR), ECS, and related security protocols. - Knowledge of Token Ring, Ethernet, FIDDI, and FastEthernet. - Excellent technical skills regarding network routing, switching, and provisioning. Requirements - May work remotely pursuant to First Citizens’ Remote Work Guidelines policy. Benefits - Base pay range: $143,223 - $189,091 per year, relative to experience. - Eligible for variable compensation, which may include incentive, bonus, or commission pay. - Competitive, comprehensive benefits program. Company Description For more information about the benefits, please review here: https://jobs.firstcitizens.com/benefits .

• Open tickets or respond to support requests from our partners within defined SLAs. • Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls. • Maintain documentation of existing systems as changes are made. • Perform firmware updates on remote client systems. • Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.

Own the technical direction and architecture for mobile initiatives, lead complex projects from concept to production, and raise engineering standards through coaching and mentoring while driving long-term improvements across systems and services.