THE voice of the electronic security and life safety industry.
Network Technician
Location
New York
Posted
4 days ago
Salary
$18 - $31 / hour
Seniority
Junior
Job Description
Network Technician
ESA - Electronic Security Association
• Open tickets or respond to support requests from our partners within defined SLAs. • Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls. • Maintain documentation of existing systems as changes are made. • Perform firmware updates on remote client systems. • Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.
Job Requirements
- One (1) year of networking experience or current Network+ / PCNA or equivalent certification.
- Novice level understanding of Layers 1-3 of the OSI Model.
- Novice level understanding of wireless local area networks.
- Experience supporting customer environments in a helpdesk/support capacity.
- Ability to manage multiple tasks and prioritize effectively.
- Consistently demonstrates professionalism.
- Written communication
- Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
- Verbal interactions
- Personal presentation
- Availability nights/weekends as needed
Benefits
- Resideo provides comprehensive benefits, including life and health insurance
- life assistance program
- accidental death and dismemberment insurance
- disability insurance
- 401k Plan
- vacation & holidays.
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