First Citizens Bank

Role Description This is a remote role that may only be hired in the following location(s): Arizona, Colorado, North Carolina or Texas. We are seeking a Technical Manager to lead our Container Platforms Engineering and Operations team. This role combines technical leadership with people management responsibilities, overseeing a team of 10+ professionals (both FTEs and contractors). The ideal candidate will drive technical strategy, roadmap development, and execution for our container platforms, ensuring reliability and scalability for critical applications on prim today, and cloud tomorrow (AWS/Azure). Responsibilities - Key Responsibilities (70% Technical Strategy, 30% People Leadership) - Strategy & Architecture - Define and drive the technical vision and roadmap for container platforms (1–2 years horizon). - Architect solutions for OpenShift deployments on bare metal and on-prem environments. - Lead modernization initiatives, including Rancher migration and future platform enhancements. - Platform Engineering & Operations - Oversee design, build, and operations of OpenShift clusters, ensuring high availability and performance. - Implement automation frameworks for provisioning, scaling, and patching. - Drive observability, monitoring, and incident response for mission-critical workloads. - Cloud Integration Readiness; enabling hybrid and multi-cloud strategies. - Project Governance & Compliance - Provides direction and oversight to IT projects. - Collaborate with cloud engineering teams to integrate networking, security, and governance. - Maintain adherence to regulatory requirements. - Implement best practices for security, monitoring, and operational excellence. - People Management (30%) - Manage and mentor a team of engineers and contractors. - Foster collaboration and build strong stakeholder relationships. - Drive initiatives independently and ensure alignment with organizational goals. Qualifications - Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering. - Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design. Requirements - The base pay for this position is generally between $130,000 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. - For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. - Job postings may come down early due to business need or a high volume of applicants. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This is a remote role that may only be hired in the following locations: Phoenix, AZ or Raleigh, NC. We are looking for candidates who live within a commutable drivable distance to our Phoenix, AZ or Raleigh, NC office. The Senior Manager of Unclaimed Property & Escheatment will lead the bank’s enterprise-wide unclaimed property compliance program, ensuring adherence to complex multi-state regulatory requirements governing abandoned financial assets (e.g., deposit accounts, cashier’s checks, official checks, gift cards, and safe deposit box contents). This role is critical in managing regulatory risk, audit exposure, and financial liability while partnering across Operations, Finance, Legal, Compliance, and Consumer/Commercial Banking teams. The position requires deep expertise in banking products, escheatment lifecycle management, and regulatory expectations from agencies such as state unclaimed property divisions and regulatory agencies. Responsibilities - Enterprise Program Leadership - Own and lead the bank’s unclaimed property compliance framework, governance model, and policy administration. - Define risk-based strategies for identifying, tracking, and reporting dormant and abandoned property across all lines of business. - Provide executive-level insight on unclaimed property liability, financial exposure, and reserve adequacy. - Regulatory Compliance & Reporting - Oversee compliance with all state unclaimed property laws across deposit products, payments, lending, trust, and wealth management accounts. - Lead timely and accurate filing of multi-state reports, including dormancy tracking, due diligence mailings, and remittance. - Ensure proper handling of safe deposit box escheatment, including inventory, transport, and state delivery requirements. - Maintain compliance with record retention and documentation standards required for regulatory review. - Banking Product Oversight - Interpret dormancy rules for different product types, including: - Demand deposit accounts (DDA), savings, and time deposits - Official checks, cashier’s checks, and money orders - General ledger, loan-related credit balances and overpayments - Trust, custody, and wealth management accounts - Partner with product owners to ensure proper classification and tracking of reportable property. - Audit, Exams & Risk Mitigation - Serve as primary liaison for state unclaimed property audits and third-party contract auditors. - Support regulatory exams where unclaimed property is in scope. - Lead audit defense strategies, including data validation, documentation readiness, and settlement negotiation. - Identify historical exposure and lead voluntary disclosure agreements (VDAs) and remediation initiatives. - Cross-Functional Coordination - Collaborate with: - Operations – dormancy processing, account status tracking - Finance/Accounting – general ledger reconciliation, liability accruals - Compliance & Legal – regulatory interpretation and risk management - IT/Data – system controls, data integrity, reporting automation - Consumer & Commercial Banking – customer communication and account servicing - Provide guidance on escheatment implications for new products, mergers/acquisitions, and system conversions. - Process Improvement & Technology Enablement - Enhance automation and controls within core banking systems and UP platforms. - Improve data quality, audit trails, and reporting capabilities. - Implement tools (e.g., Tracker, UPEnterprise) for scalability and compliance efficiency. - Develop dashboards and KPIs for executive reporting and regulatory readiness. - Customer Due Diligence & Experience - Oversee compliant due diligence outreach to customers prior to escheatment. - Ensure customer communications meet regulatory requirements while maintaining positive customer experience. - Coordinate reactivation processes for accounts reclaimed prior to reporting deadlines. - Team Leadership - Build and lead a high-performing unclaimed property team. - Provide coaching, regulatory training, and career development opportunities. - Establish performance metrics aligned with compliance, accuracy and timeliness. Qualifications - Bachelor's Degree and 8 years of experience in Bank Operations including management OR High School Diploma or GED and 12 years of experience in Bank Operations including management - Understanding of accounting, accounting practices, and banking regulations - Knowledge of Windows and various applications such as Access and Visio Preferred Skills - Leadership experience in Unclaimed Property & Escheatment - Large financial institution experience - Proven experience managing a team in multiple locations - Ability to motivate, mentor, and coach staff - Ability to lead through change - Experience with work transformation and leading change management - Experience in leading process improvements - Ability to manage timelines, resources, and deliverables - Excellent verbal, written, and interpersonal communication skills - Strong organizational and time management skills - Strong analytical and problem-solving skills - Demonstrated success in managing by metrics - Detail oriented, able to multitask and function in a fast-paced environment Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This is a remote opportunity that can be hired only in NC and TX. This position ensures the technological and digital security of the Bank. The tester will: - Identify exposure to cyber threats, security risks, and unauthorized access. - Assist with mitigation guidance. - Assess organizational networks, applications, or systems for potential vulnerabilities. - Maintain knowledge of industry practices, technology, and evolving threats to enhance defenses for the Bank's information systems and resources. The Pentester must be able to: - Plan, coordinate, communicate, track, and conduct penetration testing assessments on the organization’s applications. - Aid in the coordination of additional testing through third-party vendors. - Maintain and may lead other associates in the work group acting as lead tester. - Work remotely and/or from a corporate office location. - Plan and conduct application penetration tests of complex computer systems from a remote testing location. - Coordinate third-party vendor testing. - Analyze and document test results in the format and level of detail dictated by current procedures. - Convey highly technical information in a manner that can be understood and appreciated by Application Owners and other stakeholders. - Track vulnerabilities and metrics. - Coordinate multiple projects/assignments simultaneously and accurately, and deliver results in a timely manner. - Stay current on new tools, TTPs, vulnerabilities, and emerging threats. - Aid in defining and documenting Pentest Processes. Qualifications - Bachelor's Degree and 4 years of experience in Systems Engineering, Network, or Information Security OR High School Diploma or GED and 8 years of experience in Systems Engineering, Network, or Information Security. - Preferred Qualifications: - FCB Experience. - Expertise in application penetration techniques with and without scanners. - Demonstrated expertise in testing web applications and databases. - Linux and Windows. - Kali Linux tools, Burp Suite, and other pentest tools. - Experience with pentesting frameworks such as OWASP and PTES. - Analysis and development of professional reports. - Knowledge of the Secure System Development Lifecycle. - Demonstrated ability to effectively balance and manage multiple priorities. - Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. - Preferred but not required: OSWE, GPEN, GWAPT, or other equal certifications. Benefits - Benefits are an integral part of total rewards. - First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This position supports Information Security and Cyber Threat management programs within the Bank at an advanced level of ability. Key responsibilities include: - Analyzing vulnerability and threat data to provide actionable intelligence for cyber defense efforts. - Evaluating the Bank's networks and systems to identify technical security gaps or deficiencies. - Recommending process improvements and technical solutions to address identified gaps or deficiencies. - Facilitating the defense of the organization's information security and technological architecture through ongoing reporting and escalation of emerging threats. - Providing guidance for less experienced associates in the work group or assisting with special projects. Responsibilities - Security Review: Monitors and evaluates security incidents, system alerts, audit events, and other activity for potential threats against the Bank's networks and systems. Detects anomalies, malware infections, and intrusion attempts. Identifies, recommends, and executes appropriate mitigation tactics for identified threats. May perform system testing or provisioning. - Analysis: Analyzes data from various operating systems, databases, and applications within the Bank. Sources and interprets data to proactively search for threats. - Business Support: Supports the defense of the organization's information security and technological architecture through a number of operational and technical tasks. Ensures all cyber security monitoring systems are online and fully operational as well as ensuring compliance with all security policies and standards. Maintains current knowledge about threat indicators, attack trends, and cyber-intel as well as news and reports from industry sources. Participates in the creation and maintenance of playbooks and incident response procedures. May answer inquiries or facilitate training on security threats for other associates in the work group. - Reporting: Produces reports that document investigation and security incidents as well as the results of analysis. Provides analytics and reporting that facilitates actionable cyber-intelligence within daily operations. Conveys information to the appropriate parties, which includes both internal and external partners. Qualifications - Bachelor's Degree and 4 years of experience in Information Security OR High School Diploma or GED and 8 years of experience in Information Security. - Preferred Qualifications: - 6+ years of experience in Cyber Security and/or Information Technology. - Proficiency in vulnerability scanning and reporting platforms such as Tenable, Qualys VMDR, Rapid7, Wiz, Brinqa, etc. - Experience with IT Service Management tools such as ServiceNow and Jira. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This is a remote position that can be hired in NC, AZ, VA, NJ, and TX. This person should possess strong analytical and technical problem-solving skills as well as experience in the different phases of the system life cycle, to support multiple projects, develop standard operating procedures, and perform day-to-day functional administration and support for Privileged Access Management (PAM). The engineer should have in-depth experience in the management of passwords/credentials (such as default accounts, service accounts, keys, etc.) in PAM solutions. - Support the deployment and integration of privileged account security solutions. - Ability to discuss technical concepts and interdependencies with customers. - Experience gathering high-level functional and operational requirements. - Experience developing and managing multiple system designs concurrently. - Provide operation and maintenance of existing PAM solutions. - Develop design documentation, standard operating procedures (SOPs), and implementation/deployment plans for privileged account security solutions and identity governance solutions. - Provide after-hours and on-call production support when required. - Develop diagrams and documentation to support infrastructure configuration changes. - Provide security tool enhancements and performance tuning to increase capability to support new requirements. - Plan, test, and deploy firmware, software upgrades, and security fixes. Qualifications - Bachelor's Degree and 8 years of experience in Systems Engineering, Network, or Information Security OR High School Diploma or GED and 12 years of experience in Systems Engineering, Network, or Information Security. Requirements - Experience supporting PAM solutions (CyberArk, HashiCorp, Delinea, etc.) in an enterprise environment. - Hands-on PowerShell/Python or similar scripting experience. - Ability to proficiently utilize SailPoint identity management system is a plus. - Proficiency with MS Visio, PowerPoint, Word, and Excel. - Background in information security systems with specific knowledge around access control. - Background in role-based access control for privileged access. - Hands-on Windows 2019 or later Server administration experience. - Hands-on Active Directory and LDAP query experience. - Functional understanding of TCP/IP networks and firewalls. - Functional understanding of the following protocols: TCP, UDP, DNS, NetBIOS, HTTP, HTTPS, SMTP, SNMP, SSH, SSL. - Strong UNIX/Linux system administration experience. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX. This position enhances the operational reliability, resilience, and stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents, minimizing business disruption, and restoring service as quickly as possible. Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process leader during critical events and ensures compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Qualifications - Bachelor's Degree and 6 years of experience in Operational Information Technology services and support including processes, programs, and procedures - OR High School Diploma or GED and 10 years of experience in Operational Information Technology services and support including processes, programs, and procedures - Preferred Area of Experience: ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes) - License or Certification Type: ITIL Certification (v3 or v4) – Preferred - Six Sigma (Green Belt or higher) – Preferred Requirements - 5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment - Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems - Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar) - Demonstrated success in reducing MTTR and improving incident response maturity - Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management - Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams - Strong understanding of infrastructure, applications, cloud platforms, and networking concepts - Excellent executive communication and stakeholder management skills - Familiarity with SRE principles, observability tools, and event management frameworks is a plus Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This is a remote role that may only be hired in the following location(s): AZ, NC, and TX. This position provides technical guidance on complex strategic projects. Facilitates the design, development and maintenance of data streaming pipelines and distributed messaging system. Responsible for setting up Kafka clusters, configuring brokers, performance optimization and ensuring high availability. Recommends processes and products that meet strategic goals while aligning with the Bank's long-term technology direction. Responsibilities - Infrastructure Management: Design and deploy Kafka clusters on premise to ensure scalability and high availability. Cluster management through capacity planning, monitoring and alerting. - Pipeline Development: Develop and maintain real-time, stream data pipes using Kafka connect, schema registry, streams, ksqldb. - Performance Optimization: Monitor, tune and optimize brokers and topic configurations for throughput and low latency. - Technical Expert: Maintains a strong knowledge of technology trends and impact on the Bank's infrastructure to provide relevant consultative guidance. Trains and mentors peers on new technologies. - Consultation: Provides technical advice and direction to associates, management, and developmental project teams. Utilizes expertise to consult and develop software to solve complex technical problems. - Business Strategy: Acts as a trusted advisor on strategies that align developmental projects with long-term business needs and technological direction. Assists management in implementing initiatives or strategies across the division. - Troubleshooting: Diagnose and work on remediations for issues related to infrastructure, consumer lags and message delivery. - Security and Governance: Secure Kafka cluster via SSL and SASL, manage data contracts using schema registry. Qualifications - Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance. - Preferred Area of Study: Computer Science, Information Systems. - Preferred Area of Experience: Information Technology, Application Development. Requirements - Strong understanding of Kafka architecture – topics, partitions, brokers, producers, consumers, connectors. - Knowledge of distributed systems, data streaming and messaging systems. - Experience with Confluent Kafka Connect, streams, and monitoring tools like Grafana, Prometheus, Confluent Control Center. - Ability to be on call for support on a rotating basis (as needed). Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This is a remote role that may only be hired in the following location(s): Arizona, Texas, Kansas, Missouri and Oklahoma. This Regional Security Consultant position is in our Corporate Security group within the Corporate Real Estate group. This Regional Security Consultant position is the primary security adviser for branches, offices, and operational facilities. The role emphasizes partnership with regional leadership, site managers, law enforcement, and cross-functional teams to measurably reduce operational and physical security risk across a high-profile banking footprint. Responsibilities - Business Support: - Serve as a technical consultant on physical security risks, impact, and corresponding liability for executive management and other key business stakeholders. - Collaborates on the development and implementation of protective measures, procedures, and risk solutions. - Creates system designs and manages security systems within assigned facilities. - Provides ongoing monitoring and technical support for installed security systems. - Security Risk and Controls Management: - Conduct comprehensive physical security risk assessments for branches, offices, and operational facilities. - Identifies vulnerabilities across facilities, personnel, procedures, and vendors. - Recommends, implements, and ensures the functional maintenance of controls appropriate to mitigate risks within the Bank’s defined risk appetite. - Produces risk ratings, mitigation plans, and prioritized roadmaps with risk-reduction rationale; track action plans to closure. - Incident Resolution: - Manages incidents of crimes and other circumstances that occur on Bank premises or impact Bank operations, associates, or clients. - Works closely with law enforcement officers to support legal response and investigation. - Provides advice, maintains incident records, and collects possible evidence. - Facilitates the restoration of security and normal operations. - Security Expertise: - Maintains a strong current awareness of security-related regulations, criminal codes, and industry or forecasted changes. - Builds relationships with business partners, public officials, and industry peers to facilitate information sharing. - Develops an awareness of like problems and innovative solutions within the industry. - Compliance: - Ensure adherence to Bank Protection Act, physical security regulations and guidance, and internal security policies and standards. - Maintain audit-ready documentation. - Monitor control health, escalate material gaps, and drive corrective action plans through completion. Qualifications - Bachelor's Degree and 4 years of experience in Industrial Security or Law Enforcement OR High School Diploma or GED and 8 years of experience in Industrial Security or Law Enforcement Requirements - Experience in Private Industry or Public Sector Physical Security - Knowledge of Bank Protection Act - Knowledge of NIST 800-53, FFIEC, PCI, ISO 27001 physical security guidance, security lighting regulations, physical security risk and controls management - Knowledge in criminal codes relevant to crimes against persons and property - Experience in physical security technology, crime prevention through environmental design, industry standards, security operations, and practices - Experience in retail banking operational processes Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This is a remote position that can only be hired in VA and NC. This position supports Information Security and Cyber Threat management programs within the Bank at an advanced level of ability. Analyzes vulnerability and threat data to provide actionable intelligence for cyber defense efforts. Evaluates the Bank's networks and systems to identify technical security gaps or deficiencies. Recommends process improvements and technical solutions to address the identified gaps or deficiencies. Facilitates the defense of the organization's information security and technological architecture through ongoing reporting and escalation of emerging threats. May provide guidance for less experienced associates in the work group or assist special projects. Responsibilities - Security Review: Monitors and evaluates security incidents, system alerts, audit events, and other activity for potential threats against the Bank's networks and systems. Detects anomalies, malware infections, and intrusion attempts. Identifies, recommends, and executes appropriate mitigation tactics for identified threats. May perform system testing or provisioning. - Analysis: Analyzes data from various operating systems, databases, and applications within the Bank. Sources and interprets data to proactively search for threats. - Business Support: Supports the defense of the organization's information security and technological architecture through a number of operational and technical tasks. Ensures all cyber security monitoring systems are online and fully operational as well as ensuring compliance with all security policies and standards. Maintains current knowledge about threat indicators, attack trends, and cyber-intel as well as news and reports from industry sources. Participates in the creation and maintenance of playbooks and incident response procedures. May answer inquiries or facilitate training on security threats for other associates in the work group. - Reporting: Produces reports that document investigation and security incidents as well as the results of analysis. Provides analytics and reporting that facilitates actionable cyber-intelligence within daily operations. Conveys information to the appropriate parties, which includes both internal and external partners. Qualifications - Bachelor's Degree and 4 years of experience in Information security OR High School Diploma or GED and 8 years of experience in Information security - Preferred Qualifications: Current FCB contractor Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description This is a remote role that may be hired in several markets across the United States. The position will oversee multiple product systems or a major product area, and drives strategic initiatives, contributes to product vision, and aligns product development with business objectives. Key responsibilities include: - Driving innovation - Managing high-performing teams - Making significant contributions to company growth - Representing user needs - Managing product backlogs - Coordinating cross-functional teams - Understanding market trends, customer needs, and emerging technologies to guide product direction Qualifications - Bachelor's Degree and 4 years of experience in OR High School Diploma or GED and 8 years of experience Requirements - Lead development of product features, program processes, controls, and documentation to align with business objectives - Display end-to-end thinking and awareness of upstream and downstream impacts on delivery - Independently develop requirements, prioritize backlog, manage roadmap, and communicate across the enterprise - Drive product enhancements with core product management partners - Drive Go to Market efforts for core product payment methods and channels as applicable - Support development of goals in a clear, actionable format that can be used to communicate with the team and drive product delivery - Develop a clear backlog of highly prioritized features that deliver against vision - Business case development, requirement documentation, and product launch - Lead initiatives to incorporate cutting-edge technologies and innovative approaches in commercial banking products - Leverage relationships with various departments to drive cross-functional initiatives and projects - Manage relationships with key stakeholders and strategic partners to influence strategy, features, execution, etc. - Engage with clients and internal teams to identify and prioritize product features and improvements - Identify and capitalize on new market opportunities, driving product innovation to meet evolving customer needs - Oversee adherence to banking regulations and implement risk management strategies in product development - Facilitate client risk management efforts including ensuring appropriate documentation and ongoing oversight - Collaborate with product, risk, compliance, and legal teams to ensure that risk controls are aligned with both regulatory requirements and the evolving needs of the portfolio - Lead the development of product roadmaps - Support and enhance best practices for program management routines - Actively manage portfolio of work using program and project best practices - Mentor and coach junior teammates, and in some cases take responsibility for managing day to day activities for junior teammates - Foster a high-performance culture within the technical and product teams, providing guidance and career development opportunities Benefits - The base pay for this position is generally between $150,000 and $175,000 - Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law - Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment - More information can be found at First Citizens Bank Benefits