• Design, build, and implement ACT’s QA/QC program from the ground up, establishing standards, processes, inspection frameworks, and documentation protocols • Define and enforce quality standards across all O&M and construction activities, ensuring conformance to contract requirements, client expectations, and regulatory standards • Develop and maintain QA/QC manuals, inspection checklists, and standard operating procedures (SOPs) for all field and reporting functions • Establish quality metrics, KPIs, and reporting cadences to drive continuous improvement across all business lines • Lead root cause analysis (RCA) and corrective action processes for quality escapes, recurring deficiencies, and customer-reported issues • Oversee quality audits and inspections at active project and O&M sites; review findings and drive closure of non-conformances • Partner with operations, project management, and field teams to integrate QA/QC requirements into project planning and execution from day one • Recruit, hire, onboard, and develop a high-performing QA/QC team including inspectors, field quality leads, and program support staff • Provide day-to-day leadership, coaching, and performance management to direct reports; set clear expectations and hold team members accountable to ACT’s standards • Foster a culture of quality, continuous improvement, and accountability across all organizational levels • Collaborate with operations and AOT leadership to identify staffing needs and build team capacity in alignment with project pipeline growth • Serve as a senior resource within the Asset Optimization Team (AOT) to support the planning and execution of large, complex solar projects • Assist AOT project managers in scoping, estimating, scheduling, and executing high-priority O&M and construction projects at utility-scale and commercial solar PV facilities • Conduct site inspections and equipment assessments to inform project planning, repair strategies, and resource allocation • Provide on-site quality oversight during critical project phases, ensuring all work meets ACT’s and clients’ quality standards • Coordinate ACT internal teams, subcontractors, and labor resources to ensure timely, on-budget project delivery • Support AOT closeout activities including final inspections, punch list resolution, and submission of client deliverables • Own the P&L for the QA/QC function, including budgeting, cost control, headcount planning, and financial performance reporting • Collaborate with project and operations leadership to ensure quality program costs are appropriately scoped, estimated, and recovered in project pricing • Identify opportunities to optimize operational efficiency and reduce cost of quality across the organization • Provide regular financial reporting and forecasting to leadership, with clear visibility into program spend vs. budget • Serve as a primary point of contact for clients on all quality-related matters, including quality plan presentations, non-conformance reporting, and corrective action updates • Build and maintain strong, trust-based relationships with key clients by demonstrating proactive quality leadership and transparent communication • Lead contractor and subcontractor quality alignment meetings; establish expectations, review submittals, and enforce compliance with ACT’s quality requirements • Negotiate and resolve quality disputes with clients and contractors in a professional, solutions-oriented manner • Escalate unresolved issues appropriately while keeping clients and internal leadership informed throughout the resolution process • Prepare and deliver formal quality reports, lessons learned, and program updates for client and executive audiences

• Own the development and implementation of an Identity Strategy spanning internal and external identities, including multiple user personas and non-human (agentic, bot, service, etc.) • Manage and execute IAM solution technology implementations that align with company goals, ensuring reliable access control across systems and applications. • Lead a small team of IAM specialists, providing mentorship, guidance, and hands-on support to drive efficient and secure operations. • Implement IAM policies, standards, and procedures to maintain compliance with industry regulations and internal policies. • Collaborate with IT and other departments to integrate IAM requirements seamlessly within business processes. • Manage the selection of deployment of Identity tools and solutions where applicable, while overseeing the management of IAM tools, services and processes including IGA, PAM, MFA/Passwordless, IDPs, etc. • Ensuring solutions and services are scalable and operationally effective. • Regularly assess and improve IAM configurations and workflows to address evolving security needs and industry trends. • Conduct periodic reviews and audits, implementing improvements based on findings to enhance security and compliance. • Provide IAM-related support for IT security measures to safeguard user data, applications, and systems against unauthorized access.

Role Description This is a senior role that sits at the intersection of programme leadership and automation expertise. We are not looking for a generalist PM. The right person brings genuine hands-on experience with creative automation tools and production workflows — enough to credibly lead, challenge and quality-check the technical team, understand what the tools can and cannot do, and translate that into clear direction for both the client and the delivery team. The programme spans multiple regions and time zones, with a team of automation specialists, a technical production lead, and direct client exposure at senior level. The Senior Automation Programme Director is the single point of accountability across all of it: the process, the people, the risks, and the relationship. What You'll Be Doing - Programme management and delivery oversight - End-to-end oversight of all live automation projects and workstreams across multiple regions — from brief to delivery - Facilitate the daily cross-regional stand-up with the delivery team and PMs; ensure actions are tracked, followed up and never dropped - Liaise daily with project managers and regional leads to understand progress, surface blockers, and keep delivery on track - Produce a weekly programme status report for senior leadership — clear, accurate, RAG-rated, with no surprises - Own and maintain the program's single source of truth: one document, updated daily, accessible to client and team at all times - Forward plan across all active workstreams — anticipate capacity gaps, workflow changes and timeline risks before they land - Proactively identify risks and escalation points before they become client-facing issues — this is not a reactive role - When issues arise, own the mitigation plan: document it, communicate it internally first, then manage the client conversation - Maintain a live action and issue log; ensure nothing is communicated verbally without a written record - Know when to escalate upwards and when to resolve at programme level — and act accordingly without being prompted - Manage competing priorities across regions and workstreams, making clear-headed decisions when trade-offs are required - Primary point of contact for the client at programme level — including a regular senior sync with the client stakeholder - Build and maintain trust with the client through clear, consistent and proactive communication — they should always know where things stand - Translate client feedback into precise internal action; close the loop so the client sees the response - Build and own a client-facing RACI: simple, accurate, updated — the client uses this to understand who does what - Prepare and present programme documentation, playbooks and status updates for client review; be confident leading those conversations - Act as the bridge between client expectations and what the team can realistically deliver — manage that gap proactively - Own the Centralised Automation Playbook — write it, update it with every learning, and enforce it consistently across the team - Design and implement the ways of working for the programme: communication channels, document storage, meeting cadence, escalation paths - Ensure all project documentation is accurate, lives in the right place and is accessible to all relevant parties at all times - Identify process gaps and inefficiencies; propose and implement solutions without waiting to be asked - Ensure the team is not running multiple parallel processes — one source of truth, one agreed way of working, no exceptions - Capable of executing basic backend administrative tasks, such as onboarding new users and maintaining simple workflows. - Lead, mentor, and line-manage Automation Delivery Specialists across regions, providing clear direction, ongoing coaching, and regular feedback to support performance, development, and career growth. - Onboard new team members effectively: tool knowledge, account context, ways of working — all three, from day one - Design and deliver training sessions for internal team and, where required, the client — including onboarding to new tools and workflows - Work closely with the technical automation lead: understand the backend deeply enough to ask the right questions, quality-check outputs and flag what doesn't look right - Manage upwards clearly and promptly when resource gaps, allocation issues or structural problems need senior attention What This Role Is Not - A coordinator role — day-to-day file ingestion and timing plan management sits with the delivery specialists - A purely technical build role — you do not need to write scripts or configure automation tools, but you need to understand them well enough to lead the people who do - A role where you wait to be told what the problem is — you surface it, you own it, you bring a plan What Good Looks Like - Significant experience in programme or project management within a creative production, post-production or marketing agency environment — this is not an entry point - Demonstrable hands-on experience with creative automation tools and workflows — OMG, Celtra, CHILI Publish, or equivalent platforms - Proven track record managing complex, multi-region programmes with multiple concurrent workstreams and stakeholders - Experienced running senior client relationships: comfortable in difficult conversations, clear under pressure, always professional - Strong commercial awareness — you understand scope, you know when something is out of it, and you act accordingly - Excellent written and verbal communication — your status updates can be trusted, your escalations are clear, your documentation is complete - Highly organised and detail-oriented: nothing falls through the gaps because you have a system and you stick to it - A forward planner — you are already thinking two weeks ahead while managing what is happening today - A problem-solver who arrives with a proposed solution, not just the problem - Experienced designing and implementing ways of working from scratch — you know what good PM housekeeping looks like and you do not wait for someone else to set it up - Comfortable working across time zones, cultures and regions — you adapt your communication style accordingly - Self-directed and proactive — you do not need to be managed closely to stay on top of a complex, fast-moving programme Company Description Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

• Engage business leaders across the CRB, Commercial, & Enterprise Payments segments to identify opportunities to improve software delivery • Lead a set of targeted work streams to prepare our organization to implement and scale AI use cases • Support the leaders of the organization who are driving AI and product transformation • Partner with business leaders, finance, and technology teams to shift from an initiative-based to product-based operating model for planning and delivery software • Work together with a range of cross-bank functions to determine staffing models and operating procedures in support of our product teams • Design enterprise-wide processes, including dependency management, intake, prioritization, roadmap planning, and standard cadence