Role Description This is a senior role that sits at the intersection of programme leadership and automation expertise. We are not looking for a generalist PM. The right person brings genuine hands-on experience with creative automation tools and production workflows — enough to credibly lead, challenge and quality-check the technical team, understand what the tools can and cannot do, and translate that into clear direction for both the client and the delivery team. The programme spans multiple regions and time zones, with a team of automation specialists, a technical production lead, and direct client exposure at senior level. The Senior Automation Programme Director is the single point of accountability across all of it: the process, the people, the risks, and the relationship. What You'll Be Doing - Programme management and delivery oversight - End-to-end oversight of all live automation projects and workstreams across multiple regions — from brief to delivery - Facilitate the daily cross-regional stand-up with the delivery team and PMs; ensure actions are tracked, followed up and never dropped - Liaise daily with project managers and regional leads to understand progress, surface blockers, and keep delivery on track - Produce a weekly programme status report for senior leadership — clear, accurate, RAG-rated, with no surprises - Own and maintain the program's single source of truth: one document, updated daily, accessible to client and team at all times - Forward plan across all active workstreams — anticipate capacity gaps, workflow changes and timeline risks before they land - Proactively identify risks and escalation points before they become client-facing issues — this is not a reactive role - When issues arise, own the mitigation plan: document it, communicate it internally first, then manage the client conversation - Maintain a live action and issue log; ensure nothing is communicated verbally without a written record - Know when to escalate upwards and when to resolve at programme level — and act accordingly without being prompted - Manage competing priorities across regions and workstreams, making clear-headed decisions when trade-offs are required - Primary point of contact for the client at programme level — including a regular senior sync with the client stakeholder - Build and maintain trust with the client through clear, consistent and proactive communication — they should always know where things stand - Translate client feedback into precise internal action; close the loop so the client sees the response - Build and own a client-facing RACI: simple, accurate, updated — the client uses this to understand who does what - Prepare and present programme documentation, playbooks and status updates for client review; be confident leading those conversations - Act as the bridge between client expectations and what the team can realistically deliver — manage that gap proactively - Own the Centralised Automation Playbook — write it, update it with every learning, and enforce it consistently across the team - Design and implement the ways of working for the programme: communication channels, document storage, meeting cadence, escalation paths - Ensure all project documentation is accurate, lives in the right place and is accessible to all relevant parties at all times - Identify process gaps and inefficiencies; propose and implement solutions without waiting to be asked - Ensure the team is not running multiple parallel processes — one source of truth, one agreed way of working, no exceptions - Capable of executing basic backend administrative tasks, such as onboarding new users and maintaining simple workflows. - Lead, mentor, and line-manage Automation Delivery Specialists across regions, providing clear direction, ongoing coaching, and regular feedback to support performance, development, and career growth. - Onboard new team members effectively: tool knowledge, account context, ways of working — all three, from day one - Design and deliver training sessions for internal team and, where required, the client — including onboarding to new tools and workflows - Work closely with the technical automation lead: understand the backend deeply enough to ask the right questions, quality-check outputs and flag what doesn't look right - Manage upwards clearly and promptly when resource gaps, allocation issues or structural problems need senior attention What This Role Is Not - A coordinator role — day-to-day file ingestion and timing plan management sits with the delivery specialists - A purely technical build role — you do not need to write scripts or configure automation tools, but you need to understand them well enough to lead the people who do - A role where you wait to be told what the problem is — you surface it, you own it, you bring a plan What Good Looks Like - Significant experience in programme or project management within a creative production, post-production or marketing agency environment — this is not an entry point - Demonstrable hands-on experience with creative automation tools and workflows — OMG, Celtra, CHILI Publish, or equivalent platforms - Proven track record managing complex, multi-region programmes with multiple concurrent workstreams and stakeholders - Experienced running senior client relationships: comfortable in difficult conversations, clear under pressure, always professional - Strong commercial awareness — you understand scope, you know when something is out of it, and you act accordingly - Excellent written and verbal communication — your status updates can be trusted, your escalations are clear, your documentation is complete - Highly organised and detail-oriented: nothing falls through the gaps because you have a system and you stick to it - A forward planner — you are already thinking two weeks ahead while managing what is happening today - A problem-solver who arrives with a proposed solution, not just the problem - Experienced designing and implementing ways of working from scratch — you know what good PM housekeeping looks like and you do not wait for someone else to set it up - Comfortable working across time zones, cultures and regions — you adapt your communication style accordingly - Self-directed and proactive — you do not need to be managed closely to stay on top of a complex, fast-moving programme Company Description Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

• Engage business leaders across the CRB, Commercial, & Enterprise Payments segments to identify opportunities to improve software delivery • Lead a set of targeted work streams to prepare our organization to implement and scale AI use cases • Support the leaders of the organization who are driving AI and product transformation • Partner with business leaders, finance, and technology teams to shift from an initiative-based to product-based operating model for planning and delivery software • Work together with a range of cross-bank functions to determine staffing models and operating procedures in support of our product teams • Design enterprise-wide processes, including dependency management, intake, prioritization, roadmap planning, and standard cadence

Role Description Title: Senior Director of Operations, Dental/Ortho Team: Dental/Ortho Location: Remote Reports To: VP, Market Leader Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: - Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth. - Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability. - Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations. - Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability. - Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making. Qualifications - 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments. - Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes. - Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems. - Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments. - Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions. Requirements - Experience supporting orthodontic, dental practice, or dental laboratory workflows. - Experience managing multi-product software portfolios and product positioning initiatives. - Experience leading platform migrations, system consolidations, or post-acquisition integrations. - Familiarity with healthcare data privacy, security, and compliance considerations. - Experience operating within complex organizations with legacy systems or multiple acquired products. Benefits - Comprehensive health, dental, and vision coverage options. - Wellness benefits that support lifestyle, behavioral health, and overall wellbeing. - Flexible paid time off, sick time, and 10 company-paid holidays. - 401(k) plan with company match to help you build your future. - Culture Committee driving initiatives that spark connection, fun, and belonging. - A workplace powered by innovation, collaboration, and energy every day.

Role Description This role leads a broad IT transformation spanning ERP modernization, shop floor automation, enterprise data infrastructure, and commercial systems modernization. The Director of IT Applications leads the strategy, implementation, and ongoing governance of our core manufacturing and business application portfolio. The Director of IT Applications owns the application lifecycle across: - ERP platforms (ePS Radius and Globetek) - MES/shop floor systems (AutoCount 4D, PrintFlow) - Pricing and quoting tools - EDI - Cloud-based finance systems This position is remote with the ability to travel up to 25%. Key Responsibilities - Strategic Leadership and Governance: - Define and execute the enterprise application roadmap aligned to business strategy, ERP consolidation goals, and the company's multi-site manufacturing transformation program. - Serve as the internal subject matter authority for manufacturing ERP platforms, MIS systems, and their integration ecosystems. - Build, lead, and mentor a high-performing team of analysts, architects, and implementation specialists across application workstreams. - Establish and enforce application governance standards including change management protocols, validation frameworks, and release management disciplines. - Partner with the CIO, plant operations leadership, finance, and supply chain to prioritize application investments and translate business requirements into scalable IT solutions. - Develop and manage the IT Applications budget, including licensing, vendor contracts, professional services engagements, and internal resource planning. - Ensure compliance with company policies, regulatory requirements, and contractual service commitments. - Leadership & Staffing: - Building and developing a high performing team. - Setting clear performance expectations and holding teammates accountable for performance. - Compliance: - Ensuring adherence to legal regulations and company policies. - Ensuring compliance with all regulatory, safety, food contact, and environmental requirements. - Support change management efforts associated with process improvements, system enhancements, and organizational growth. - ERP & MIS Platform Ownership: - Own the full application lifecycle for ePS Radius Packaging Suite and Globetek ERP across multiple production facilities, including configuration, extensions, upgrades, and integrations. - Oversee managing coexistence strategy and long-term migration planning toward standardized platform architecture. - Design and govern RESTful API and XLink integration architectures connecting Radius to pricing systems, production intelligence platforms, and third-party data sources. - Direct PrintFlow Scheduling and AutoCount 4D (MES) configuration, automation pipelines, and real-time production data integration initiatives. - Manage the evaluation, selection, and implementation of cloud-based software platforms to replace legacy systems. - Integration, Data & Analytics: - Architect and govern enterprise integration standards across ERP, MES, EDI, pricing, and financial systems — including error handling, validation rules, and API contract management. - Partner with data and analytics teams to ensure ERP and application data quality supports enterprise reporting, standard costing analytics, and commercial intelligence initiatives. - Support development of automation tools, workflows and ERP integration for real-time data synchronization. - Vendor Management & Project Delivery: - Manage relationships with application vendors, implementation partners, and managed service providers — including contract negotiation, SOW governance, and SLA accountability. - Lead complex, multi-site application implementations using structured project methodologies, including scope management, resource planning, UAT coordination, and go-live support. - Ensure system upgrades are delivered through rigorous planning, regression testing, and cutover coordination with minimal operational disruption. - Oversee helpdesk escalations and second/third-level application support for manufacturing users across all facilities. Qualifications - 10+ years of progressive IT experience in manufacturing environments, with at least 4 years in a senior application leadership, solution architecture, or director-level role. - Deep hands-on expertise with ePS Radius Packaging Suite ERP, including configuration, API/XLink integrations, PrintFlow, and AutoCount 4D (MES). - Demonstrated experience implementing or managing ERP systems in multi-site manufacturing companies; flexible packaging industry experience is a significant plus. - Proficiency architecting RESTful API integrations between ERP, MES, financial, and third-party platforms. - Strong project management skills with a track record of delivering complex, multi-workstream IT programs on time and within budget. - Experience managing vendor contracts, SOW negotiations, and professional services engagements. - Excellent executive communication skills — ability to present technical recommendations and program status to C-suite and board audiences. - Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent professional experience). Preferred - Flexible packaging or converting industry experience. - Familiarity with cloud-based platforms such as Sage Intacct, NetSuite, Microsoft Dynamics 365 Business Central, or Acumatica. - Experience with EDI platforms and trading partner integration (850, 856, 810, 832 transaction sets). - Exposure to demand planning tools in a manufacturing context. - Working knowledge of SQL, Python, or scripting languages sufficient to evaluate technical designs and collaborate with development resources. - Experience with enterprise data warehouse or BI platforms (e.g. Power BI, Tableau) in a manufacturing reporting context. - PMP, ITIL, or equivalent professional certification. - Effective interpersonal skills for both internal and external stakeholders. - Problem-solving skills to address operational issues. - Demonstrated experience with budgeting, P&L management, and cost management. - Proven ability to lead through influence in highly cross-functional environments. Leadership Competencies - Visible, hands-on leader who can inspire, engage, and develop teams. - Data-driven decision maker with the ability to balance speed and discipline. - Proven change leader comfortable driving transformation and growth. - Excellent communication and relationship-management skills with internal and external stakeholders. - Change leadership capabilities within complex, multi-site organizations. - High level of professionalism, judgment, and customer advocacy. Additional Job Functions - Complies with all general Company-wide standard operating procedures (SOP’s) and any job or department specific SOP’s. - SOP’s may cover the areas of (but are not limited to): - Employee Health and Safety - GFSI (Safe Quality Food packaging) and GMP (good manufacturing procedures) focused on eliminating contaminates in all packaging manufactured. - SGP (Sustainable Green Printer) environmental regulatory procedures and SOP’s. - Must work within productivity standards and completes work in a timely manner. - Special Projects & other duties as necessary. Physical Demands - Role spans 10 manufacturing facilities across the United States and Aurora, Ontario, Canada. - Exempt, work from home role. - Travel up to 25% of time. Other Details Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. It is the responsibility of all Employees to ensure that the product produced by Garlock Flexibles/C-P Flexible Packaging meets or exceeds the expectations for quality of the company and their customers. It is also the responsibility of all employees to ensure that the Hygiene of their work area meets or exceeds the standards set in the company’s Good Manufacturing Practices Manual.