• Engage business leaders across the CRB, Commercial, & Enterprise Payments segments to identify opportunities to improve software delivery • Lead a set of targeted work streams to prepare our organization to implement and scale AI use cases • Support the leaders of the organization who are driving AI and product transformation • Partner with business leaders, finance, and technology teams to shift from an initiative-based to product-based operating model for planning and delivery software • Work together with a range of cross-bank functions to determine staffing models and operating procedures in support of our product teams • Design enterprise-wide processes, including dependency management, intake, prioritization, roadmap planning, and standard cadence

Role Description Title: Senior Director of Operations, Dental/Ortho Team: Dental/Ortho Location: Remote Reports To: VP, Market Leader Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: - Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth. - Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability. - Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations. - Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability. - Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making. Qualifications - 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments. - Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes. - Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems. - Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments. - Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions. Requirements - Experience supporting orthodontic, dental practice, or dental laboratory workflows. - Experience managing multi-product software portfolios and product positioning initiatives. - Experience leading platform migrations, system consolidations, or post-acquisition integrations. - Familiarity with healthcare data privacy, security, and compliance considerations. - Experience operating within complex organizations with legacy systems or multiple acquired products. Benefits - Comprehensive health, dental, and vision coverage options. - Wellness benefits that support lifestyle, behavioral health, and overall wellbeing. - Flexible paid time off, sick time, and 10 company-paid holidays. - 401(k) plan with company match to help you build your future. - Culture Committee driving initiatives that spark connection, fun, and belonging. - A workplace powered by innovation, collaboration, and energy every day.

Role Description This role leads a broad IT transformation spanning ERP modernization, shop floor automation, enterprise data infrastructure, and commercial systems modernization. The Director of IT Applications leads the strategy, implementation, and ongoing governance of our core manufacturing and business application portfolio. The Director of IT Applications owns the application lifecycle across: - ERP platforms (ePS Radius and Globetek) - MES/shop floor systems (AutoCount 4D, PrintFlow) - Pricing and quoting tools - EDI - Cloud-based finance systems This position is remote with the ability to travel up to 25%. Key Responsibilities - Strategic Leadership and Governance: - Define and execute the enterprise application roadmap aligned to business strategy, ERP consolidation goals, and the company's multi-site manufacturing transformation program. - Serve as the internal subject matter authority for manufacturing ERP platforms, MIS systems, and their integration ecosystems. - Build, lead, and mentor a high-performing team of analysts, architects, and implementation specialists across application workstreams. - Establish and enforce application governance standards including change management protocols, validation frameworks, and release management disciplines. - Partner with the CIO, plant operations leadership, finance, and supply chain to prioritize application investments and translate business requirements into scalable IT solutions. - Develop and manage the IT Applications budget, including licensing, vendor contracts, professional services engagements, and internal resource planning. - Ensure compliance with company policies, regulatory requirements, and contractual service commitments. - Leadership & Staffing: - Building and developing a high performing team. - Setting clear performance expectations and holding teammates accountable for performance. - Compliance: - Ensuring adherence to legal regulations and company policies. - Ensuring compliance with all regulatory, safety, food contact, and environmental requirements. - Support change management efforts associated with process improvements, system enhancements, and organizational growth. - ERP & MIS Platform Ownership: - Own the full application lifecycle for ePS Radius Packaging Suite and Globetek ERP across multiple production facilities, including configuration, extensions, upgrades, and integrations. - Oversee managing coexistence strategy and long-term migration planning toward standardized platform architecture. - Design and govern RESTful API and XLink integration architectures connecting Radius to pricing systems, production intelligence platforms, and third-party data sources. - Direct PrintFlow Scheduling and AutoCount 4D (MES) configuration, automation pipelines, and real-time production data integration initiatives. - Manage the evaluation, selection, and implementation of cloud-based software platforms to replace legacy systems. - Integration, Data & Analytics: - Architect and govern enterprise integration standards across ERP, MES, EDI, pricing, and financial systems — including error handling, validation rules, and API contract management. - Partner with data and analytics teams to ensure ERP and application data quality supports enterprise reporting, standard costing analytics, and commercial intelligence initiatives. - Support development of automation tools, workflows and ERP integration for real-time data synchronization. - Vendor Management & Project Delivery: - Manage relationships with application vendors, implementation partners, and managed service providers — including contract negotiation, SOW governance, and SLA accountability. - Lead complex, multi-site application implementations using structured project methodologies, including scope management, resource planning, UAT coordination, and go-live support. - Ensure system upgrades are delivered through rigorous planning, regression testing, and cutover coordination with minimal operational disruption. - Oversee helpdesk escalations and second/third-level application support for manufacturing users across all facilities. Qualifications - 10+ years of progressive IT experience in manufacturing environments, with at least 4 years in a senior application leadership, solution architecture, or director-level role. - Deep hands-on expertise with ePS Radius Packaging Suite ERP, including configuration, API/XLink integrations, PrintFlow, and AutoCount 4D (MES). - Demonstrated experience implementing or managing ERP systems in multi-site manufacturing companies; flexible packaging industry experience is a significant plus. - Proficiency architecting RESTful API integrations between ERP, MES, financial, and third-party platforms. - Strong project management skills with a track record of delivering complex, multi-workstream IT programs on time and within budget. - Experience managing vendor contracts, SOW negotiations, and professional services engagements. - Excellent executive communication skills — ability to present technical recommendations and program status to C-suite and board audiences. - Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent professional experience). Preferred - Flexible packaging or converting industry experience. - Familiarity with cloud-based platforms such as Sage Intacct, NetSuite, Microsoft Dynamics 365 Business Central, or Acumatica. - Experience with EDI platforms and trading partner integration (850, 856, 810, 832 transaction sets). - Exposure to demand planning tools in a manufacturing context. - Working knowledge of SQL, Python, or scripting languages sufficient to evaluate technical designs and collaborate with development resources. - Experience with enterprise data warehouse or BI platforms (e.g. Power BI, Tableau) in a manufacturing reporting context. - PMP, ITIL, or equivalent professional certification. - Effective interpersonal skills for both internal and external stakeholders. - Problem-solving skills to address operational issues. - Demonstrated experience with budgeting, P&L management, and cost management. - Proven ability to lead through influence in highly cross-functional environments. Leadership Competencies - Visible, hands-on leader who can inspire, engage, and develop teams. - Data-driven decision maker with the ability to balance speed and discipline. - Proven change leader comfortable driving transformation and growth. - Excellent communication and relationship-management skills with internal and external stakeholders. - Change leadership capabilities within complex, multi-site organizations. - High level of professionalism, judgment, and customer advocacy. Additional Job Functions - Complies with all general Company-wide standard operating procedures (SOP’s) and any job or department specific SOP’s. - SOP’s may cover the areas of (but are not limited to): - Employee Health and Safety - GFSI (Safe Quality Food packaging) and GMP (good manufacturing procedures) focused on eliminating contaminates in all packaging manufactured. - SGP (Sustainable Green Printer) environmental regulatory procedures and SOP’s. - Must work within productivity standards and completes work in a timely manner. - Special Projects & other duties as necessary. Physical Demands - Role spans 10 manufacturing facilities across the United States and Aurora, Ontario, Canada. - Exempt, work from home role. - Travel up to 25% of time. Other Details Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. It is the responsibility of all Employees to ensure that the product produced by Garlock Flexibles/C-P Flexible Packaging meets or exceeds the expectations for quality of the company and their customers. It is also the responsibility of all employees to ensure that the Hygiene of their work area meets or exceeds the standards set in the company’s Good Manufacturing Practices Manual.

Role Description As the Assistant Director of Collegiate Experience (ADCE) with AOII, you will be a key member of the Collegiate Experience team. This is done through providing a customer-centric focus to assigned chapters, networks teams, assigned volunteers and chapter leadership ensuring stakeholder’s needs are being met. The primary focuses for the ADCE is to oversee and ensure the advancement of assigned chapters’ functionality and success, including the development of thriving chapters from chartering through a period of development of no less than three years and up to five years, or until transition to Network support is planned. Reports to: Associate Director of Collegiate Experience Direct Supervisor responsibilities to: No supervisor responsibilities Partners with: Assigned Network Directors and Network Team Members Essential Duties or Functions - Provides customer service, education, and support to collegiate chapter officers and members, chapter advisors, International Headquarters staff, international volunteers, Executive Board, and other key stakeholders as necessary. - Works as a member of the Collegiate Experience team to identify Fraternity trends, assess Fraternity needs, and develop action plans in accordance with the Fraternity’s Ends. - Analyzes chapter data in the areas of recruitment, retention, academics, and involvement to strategically advance chapter health. - Uses AOII’s Inspire Chapter Performance Program as strategy for achievement of chapter success and development with a goal of helping each chapter improve their overall score year over year. - Partners with assigned network teams to collaborate with and support assigned chapters, through the implementation of chapter action plans based on reports from traveling staff members or volunteers, AOII Ends, etc. - Collaborates with network team to determine terms and expectations as well as document progress for chapters placed on International Monitoring or International Probation. - Collaborates with HQ Growth and Development team to ensure smooth transition from pre-chartering research, outreach, and volunteer development to New Chapter Development period post-chartering. - Collaborates with Properties Department when applicable on house building information communication, outreach, and developing appropriate housing policies for chapters. - Works with collegiate chapters in submitting all appropriate forms and fees. - Manages issues and incidents according to Alpha Omicron Pi’s Crisis Management Procedures. - Assists with editing documents specifically used by the Collegiate Experience Department, including the Inspire Chapter Performance Program and other standardized paperwork or procedures. - Supervises annual budgets in cooperation with Network Director for assigned networks. - Collaborates with NPC Delegation on College Panhellenic issues, college/university recognition statements, and expectation documents. - Oversees and ensures, along with ND, that all Network Specialist are trained and have a clear understanding of their expectations. - Develops new trainings in collaboration with Education, Training and Events Department and assist in identifying volunteer and Fraternity training needs. - Partners with the Alpha Omicron Foundation to identify candidates for scholarships to various leadership training opportunities. - Responds timely to the multiple inquiries from the Executive Board, Network Directors, Network Specialists, CCAB members, and collegiate members as appropriate. - Ensures open communication with all areas of the Fraternity, Foundation, and Properties. - Communicates regularly with assigned university officials and Fraternity/Sorority Advisors. - Communicates through planned conference calls with Network Director as determined by ND and ADCE. - Reviews and provides feedback on chapters’ reports and operational plans. - Reports to supervisor all serious chapter concerns within 24 hours of occurrence. - Collaborates with Network Director to deploy Network Specialists for chapter visits. - Engages in regular and periodic communications regarding overall and specific customer service, chapter assessment, and chapter performance to the Executive Board, Executive Director, and other International Headquarters staff. Qualifications - Active listening and problem-solving skills. - Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at many different levels. - A high-level of emotional intelligence. - Ability to think and act independently and the ability to work individually or as a member of a team. - Skills at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments. - A customer-centric focus, by providing efficient and courteous services to all AOII stakeholders as well as internal partners. - Skills at facilitating trainings, meetings and/or conference calls. - Skills at effectively communicating critical information. - Ability to maintain confidentiality. - Experience working with or in a volunteer organization. Requirements - Bachelor’s degree. - Ability to effectively read, write, and speak the English language. - Physical mobility and dexterity to transport files and operate general office equipment (telephone, fax, copier, computer, etc.). - Experience in the Microsoft Office Suite (Word, Excel, PowerPoint and Outlook). - Must be able to work evening and weekend functions as necessary. - Must be willing and able to travel. - Membership in a Fraternity/Sorority preferred. - Three years of relevant experience preferred. Working Conditions - Office setting based in Brentwood, TN, remote work capable. - Prolonged periods of sitting at a desk working on the computer. - Must be able to lift up to 15 pounds at times. Salary Range $47,000 - $58,500 Other Duties The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.