• You own the back half of our revenue engine — everything that happens after a deal closes and before cash hits the bank. • Guarantee the integrity of every dollar of subscription revenue by owning month-end close — revenue journals, deferred revenue schedule, reconciliations, and variance analysis. • Keep the systems behind billing running by acting as functional owner of the revenue layer in NetSuite. • Drive DSO down and reduce manual exceptions every quarter by diagnosing and fixing problems at the source. • Run the order-to-invoice cycle across multiple billing entities with accuracy, timeliness, and indirect tax compliance. • Deploy AI into team workflows to automate repetitive tasks, surface anomalies faster, and free up bandwidth for higher-value work. • Execute structural projects led by Finance leadership as the central coordination point across Finance, RevOps, and Customer Success.

• Guarantee the integrity of every dollar of subscription revenue by owning month-end close — revenue journals, deferred revenue schedule, reconciliations, and variance analysis; • Keep the systems behind billing running by acting as functional owner of the revenue layer in NetSuite (Advanced Revenue Management); • Drive DSO down and reduce manual exceptions by diagnosing and fixing problems at the source; • Run the order-to-invoice cycle across multiple billing entities with accuracy, timeliness, and indirect tax compliance; • Deploy AI into team workflows to automate repetitive tasks, surface anomalies faster, and free up bandwidth for higher-value work; • Execute structural projects led by Finance leadership as the central coordination point across Finance, RevOps, and Customer Success.

• Lead large-scale finance transformation projects focused on improving processes, systems, controls, and operational effectiveness. • Act as a finance subject matter expert, providing insights, evaluating alternative solutions, and championing financial requirements in transformation initiatives. • Evaluate and implement innovative technologies, tools, and solutions, including AI, to enhance operational accuracy, efficiency, and risk management practices. • Convert strategic financial and operational plans into actionable project roadmaps. • Own the end-to-end delivery of key initiatives by managing timelines, resource allocation, milestones, and outcomes. • Clearly communicate project goals, updates, resource needs, and outcomes to stakeholders at all levels, including executives. • Collaborate with cross-functional teams to identify and prioritize key improvement opportunities within financial processes and workflows. • Facilitate sessions for root cause analysis, requirements gathering, process mapping, and documentation of internal controls. • Design and implement scalable, efficient processes aligned with organizational growth and financial controllership goals. • Develop and execute a robust change management strategy to promote adoption of new systems and processes. • Organize and lead brainstorming workshops and problem-solving sessions to address challenges and identify creative solutions.

Role Description The Patient Financial Navigator Lead ensures that each patient has a complete and accurate OSF financial record. The Patient Financial Navigator Lead will educate and support the patient on their pre and post financial options. This position functions as a team resource on highly complex issues and problem resolution, serving as a dedicated escalation point for multiple functional areas and determining the appropriate outside resources required to support escalation. - Significant understanding of the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to the Health System. - Provides support to Patient Financial Navigators to ensure quality and efficiency of functions performed including mentoring, training, quality assurance, assisting with screening of potential candidates, analyzing reports, auditing, account resolution, completion of department schedules, and payroll/timekeeping. - Expected to guide and support change and process improvement opportunities throughout the department. - Works with department leadership to set standards, develop, and execute improvement plans. Qualifications - Education: Associate’s Degree or equivalent experience of 2 years in a healthcare or public health setting with a combination of the following: patient finance, insurance benefits, financial assistance programs, public health, social services, or other community-based background. - Experience: - Two years' experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work, admitting or billing experience. - One year experience with customer service/relations. - Other skills/knowledge: - Excellent interpersonal and communication skills. - Solid computer skills, including proficiency with Microsoft software. - Strong analytical and problem-solving skills, with the ability to be detail-oriented. Requirements - Education: Bachelor Degree in Business Administration or Healthcare related field (preferred). - Experience: - Patient Registration or Patient Accounts. - Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. - Knowledge of medical terminology. - Licensure/Certifications: HFMA CRCR certification (preferred). - Other requirements/information: - Required to complete all role-specific revenue cycle training and certification within 12 months. - Meets requirements for internal Revenue Cycle Patient Access quality audits, competencies, productivity, performance, and adheres to the Standards of Performance. Benefits - Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings. - Expected pay for this position is $23.35 - $27.48/hour. Actual pay will be determined by experience, skills, and internal equity.