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OSF HealthCare, a multi-state corporation based in Peoria, Illinois provides compassionate, innovative medical care to over 1.5 million people in the Illinois and Michigan areas. O
Lead Patient Financial Navigator
Location
United States
Posted
7 days ago
Salary
$23 - $27 / hour
Seniority
Lead
No structured requirement data.
Job Description
Lead Patient Financial Navigator
OSF HealthCare
Role Description The Patient Financial Navigator Lead ensures that each patient has a complete and accurate OSF financial record. The Patient Financial Navigator Lead will educate and support the patient on their pre and post financial options. This position functions as a team resource on highly complex issues and problem resolution, serving as a dedicated escalation point for multiple functional areas and determining the appropriate outside resources required to support escalation. - Significant understanding of the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to the Health System. - Provides support to Patient Financial Navigators to ensure quality and efficiency of functions performed including mentoring, training, quality assurance, assisting with screening of potential candidates, analyzing reports, auditing, account resolution, completion of department schedules, and payroll/timekeeping. - Expected to guide and support change and process improvement opportunities throughout the department. - Works with department leadership to set standards, develop, and execute improvement plans. Qualifications - Education: Associate’s Degree or equivalent experience of 2 years in a healthcare or public health setting with a combination of the following: patient finance, insurance benefits, financial assistance programs, public health, social services, or other community-based background. - Experience: - Two years' experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work, admitting or billing experience. - One year experience with customer service/relations. - Other skills/knowledge: - Excellent interpersonal and communication skills. - Solid computer skills, including proficiency with Microsoft software. - Strong analytical and problem-solving skills, with the ability to be detail-oriented. Requirements - Education: Bachelor Degree in Business Administration or Healthcare related field (preferred). - Experience: - Patient Registration or Patient Accounts. - Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. - Knowledge of medical terminology. - Licensure/Certifications: HFMA CRCR certification (preferred). - Other requirements/information: - Required to complete all role-specific revenue cycle training and certification within 12 months. - Meets requirements for internal Revenue Cycle Patient Access quality audits, competencies, productivity, performance, and adheres to the Standards of Performance. Benefits - Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings. - Expected pay for this position is $23.35 - $27.48/hour. Actual pay will be determined by experience, skills, and internal equity.
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