Established in 2018, OneOncology is working to redefine how cancer care is delivered in communities across the United States. As a dynamic network of leading on
Patient Financial Counselor
Location
United States
Posted
8 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Financial Counselor
OneOncology
Role Description The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment. - Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs. - Determine patient financial ability to pay. - Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person. - Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies. - Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around. - Set up, maintain and edit payment arrangements on account when established. - Refer patients as appropriate to outside social services organizations. - Properly documents all account activity in Patient Management and Electronic Medical Record systems. - Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette. - Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours. - Assist patient balance collectors with inbound call volume. - Maintain patient confidentiality at all times. - Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs. - Follows Policy & Procedure parameters as outlined by management to ensure standardization of function. - Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer. Qualifications - High school diploma or equivalent required. - Bachelor’s degree preferred. - Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting. - Radiation Oncology/Proton experience a plus. - Expertise in insurance policies and regulations related to medical billing. Company Description
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Open-Rank Professor of Practice, Non-Tenure Track, Clinical Mental Health Counseling
Saint Joseph's UniversitySaint Joseph's University is a private Jesuit institution offering engaged teaching and mentoring to both men and women. Founded in 1851 by the Society of Jesus
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