• You support the technical maintenance and further development of our websites (e.g., WordPress, CMS adjustments, plugin integration) • You analyze the performance of our websites and social media channels using SEO and tracking data • You conduct systematic keyword and competitor analyses and derive optimization recommendations • You implement tracking and analytics tools (e.g., Google Analytics, Google Tag Manager, Meta Business Suite) and analyze their data • You assist in automating marketing processes (e.g., email marketing, campaign tracking) • You ensure the technical quality of content — from loading speed and usability to accessibility • You design reports and dashboards that provide insights into reach, conversions, and audiences

Role Description Join Summus, where we’re not just innovating, we’re revolutionizing the health journey! We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of Member Experience Coordinator - West Coast within our Member Experience department. Our Member Experience team is seeking a West Coast–based Coordinator with a background in healthcare and client service who is passionate about helping families navigate complex healthcare needs. In this role, you will provide high-touch, personalized support to members facing medical concerns for themselves or a loved one. Working closely with the Member Experience team, you will help guide members through their healthcare journey and ensure a seamless, compassionate experience at every touchpoint. This is a fully remote position, working Pacific Time Zone business hours for candidates located on the West Coast of the United States. Responsibilities - Can-do attitude! Go above and beyond to provide our members with the guidance and answers they need. - Building strong relationships with our members and ensuring their satisfaction with our services. - Maintain accountability and responsibility for execution of time-sensitive member requests, including virtual Expert Consultations with top medical experts, vetted physician referrals, and identifying centers of excellence. - Identifying opportunities to improve the member experience and collaborating with our team to implement changes. - Maintaining accurate records of member and physician interactions. - Assisting with new member onboarding. - Demonstrate empathy, kindness, and understanding in all interactions with members. - Recruit new medical experts to join our physician membership through targeted and timely outreach by phone, email, and other methods. - Respond to member requests via email, phone, and text. - Resolving time-sensitive support issues and concerns in a timely and efficient manner. - Collaborate with your Manager and Clinical Lead to deliver on project needs to maximize commercial outcomes with employer and individual clients. Qualifications - 1+ years in a clinical setting or member experience role plus a BSN, PA, or advanced degree in a relevant healthcare discipline or 3 years of professional experience in patient- or client-facing roles plus a Bachelor’s degree in related field (e.g., Biology, Chemistry, Psychology, Healthcare Public Policy, English, History, or Communications). - Passion for creating exceptional member experiences in healthcare. - Aptitude for learning new products. - Ability to break down complex topics and explain them simply. - High emotional quotient and comfort dealing with sensitive topics. - Strong interest in the intersection of client service, service operations, healthcare, and technology. - Ability to work independently and as part of a team. - Strong organizational and time-management skills. - Appreciation for the role data and metrics play in growing a business successfully. - Impeccable attention to detail and strong problem-solving skills. - Ability and initiative to handle increasing responsibility over time. - Receptive to close coaching and feedback. - Experience with CRM software. - Must be located on the West Coast. Benefits - Medical, dental, and vision insurance for you and your dependents. - 401(k) with company match (Traditional & Roth). - Company-paid life, AD&D, and disability coverage. - Optional supplemental life insurance. - FSA and HSA options. - Paid parental leave for all caregivers. - Complimentary access to the Summus platform for you and your loved ones. - Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off. - Flexible, team-first culture with remote or hybrid work depending on role.

• Own the Americas field marketing strategy, aligned to Extreme’s revenue goals, regional sales priorities, and vertical market focus. • Translate corporate GTM strategy into regional, segment‑specific field plans across Canada, US, and Latin America markets. • As a strategic partner with Sales and Channel leadership, align plans on where, when, and how investments will generate the highest return. • Lead the innovative use of AI across field marketing, including: - AI-enabled creation of repeatable, on brand, bill-of-materials for regional and vertical campaigns - Predictive account and territory prioritization - Event and program performance analysis - AI‑enabled personalization for executive and ABM experiences - Automated post‑event follow‑up • Apply AI insights to optimize budget allocation, program mix, and regional investments in real time. • Champion a test‑and‑learn culture, using AI to shorten feedback loops and continuously improve ROI. • Own the planning and execution of high‑impact field programs, including: - Industry and partner MDF events - Executive dinners and C‑suite engagements - Roadshows, regional activations, and customer forums - Account‑based targeted demand (1:1, 1:few) • Tightly integrated programs with digital demand, ABM, BDR, corporate campaigns, and partner marketing. • Drive consistent messaging, positioning, and value articulation in partnership with Product Marketing. • Own the Americas field marketing results, including: - Weekly reporting on marketing‑sourced and influenced pipeline - Revenue impact and deal acceleration - Program‑level ROI and cost efficiency • Measure and help teams understand success metrics for every field investment to improve decision-making. • Use AI and advanced analytics to surface insights, trends, and ROI optimization opportunities. • Lead, mentor, and scale a team of regional field marketing leaders and managers. • Build a teamwork-first, high‑performance, outcomes‑driven culture focused on accountability, innovation, and collaboration. • Influence cross‑functional stakeholders without relying on heavy process or hierarchy.

• Own the overall strategy to increase the lifetime value of account holders • Simplify and translate complex technical/banking product capabilities into high-impact marketing stories that accelerate the sales cycle • Increase funding rates for new account holders • Increase deposit and loan volumes of account holders • Increase product utilization of account holders • Nurture, engage, and educate account holders to increase retention rates • Own the post-acquisition member lifecycle strategy across onboarding, activation, engagement, cross-sell, and retention—designing the journey framework, trigger logic, and success metrics for each stage • Design and manage 30/60/90-day onboarding programs that drive account funding, first-product activation, and early engagement habits for new members • Build and optimize cross-sell and upsell programs that progress members up the product ladder—from core account to deposits, loans, and ancillary products • Develop retention and win-back programs using behavioral signals and churn risk indicators to intervene before member attrition occurs • Own the member segmentation framework—behavioral, product-usage, and lifecycle-stage-based—that underpins all downstream programs and personalization strategies • Own the strategy and hands-on execution of email, push, and SMS marketing programs across multiple client brands, including ad-hoc communications, advanced marketing automation, and nurture campaigns • Build, test, and optimize automated lifecycle journeys directly within marketing automation platforms • Set quality standards and ensure consistency across all client programs; document SOPs and playbooks that scale best practices across the portfolio • Partner with marketing leadership to design and own client reporting frameworks that deliver actionable insights and clearly communicate performance against strategic objectives • Synthesize cross-channel performance data, surfacing trends, diagnosing root causes, and driving data-informed optimization decisions with urgency and precision • Define measurement frameworks and govern campaign tracking infrastructure—including UTM standards, website tagging strategies, and analytics configuration—to ensure governance and data integrity across all client programs • Proactively scout and champion new lifecycle marketing opportunities across the client portfolio, leading cross-functional collaboration to develop, prioritize, and activate initiatives that deliver measurable business impact • Champion AI-driven marketing innovation, integrating predictive analytics and machine learning into lifecycle strategy and campaign execution