Role Description At Knock, we put people first, value output over input, and strive to make a meaningful impact in everything we do—and the Bridge Loan Specialist role is no exception. This is a unique opportunity to contribute in a hybrid position combining traditional processing and underwriting responsibilities. As a Bridge Loan Specialist, you will be responsible for reviewing Knock Bridge Loans to verify the loan is complete, accurate, and meets regulatory compliance requirements and internal underwriting guidelines. The Bridge Loan Specialist is also responsible for providing quick turn times, high-level customer service, technical assistance, and quality assurance on multiple loans simultaneously. - Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines - Accurately condition loan files based on the loan application and file documentation - Provide consistent internal communication regarding loan status and approval updates - Communicate effectively and professionally with external Lending Partners, Agents, and Borrowers - Review title reports and homeowners/flood insurance to ensure Knock’s lien position and security interest - Efficiently and effectively manage and process a daily pipeline of loans while maintaining company turn times - Understand and stay current with all company policies, procedures, industry regulations, and other changes impacting Knock and the broader industry - Continuously learn and grow while supporting the development of others; serve as a mentor and resource both within and beyond your team - Take on ad-hoc projects as they arise and proactively support the team wherever help is needed Qualifications - Successful experience working as a Senior Mortgage Loan Processor or Junior Underwriter, with a solid understanding of underwriting processes and lending systems - Strong analytical thinking and decision-making skills, with the ability to interpret and apply lending guidelines effectively - Excellent organizational skills to manage many competing priorities and meet deadlines in a fast-paced startup environment - Exceptional written and verbal communication skills; a natural over-communicator - Proven efficiency and success in managing multiple tasks simultaneously - Quick learner with an innate ability to adopt new technologies and enhance personal skills quickly through self-learning, research, and asking the right questions - A passion for real estate disruption and an excitement to make a meaningful impact in people’s lives - Ability to thrive in a dynamic, fast-changing growth environment and confidently share new ideas - Strong knowledge of various loan products, credit reports, and debt-to-income ratios - Demonstrated success working 100% remotely and collaborating with a distributed national team - High school diploma or equivalent experience - Minimum of 3 years of relevant industry experience - Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous Requirements - Set up and constantly operate a computer - Communicate and exchange accurate information to others via telephone or internet video applications Benefits - Top tier medical, dental, & vision benefits for full-time employees starting on the first day of employment - Flexible Paid Time Off for full-time employees - Paid parental leave for all full-time employees: - 12 weeks paid parental leave for the birthing parent - 6 weeks paid parental leave for the non-birthing parent - One thousand annually for professional development - Life, AD&D and Disability insurance for full-time employees - 401K (noncontributory by Knock) for all employees - $75 monthly allowance for health & wellness - Up to $400 monthly for a co-working space for eligible employees - $100 monthly allowance for home internet, mobile phone or other communication devices - $2,500 referral bonus for eligible employees

• Build and own our web analytics and tag management infrastructure. Implement Segment events, conversion pixels, and ad partner tags, and maintain the GTM foundation to add tracking and measurement without traditional engineering dependencies. • Build and ship landing pages and campaign assets—develop and deploy pages that support paid and organic campaigns, and build the component systems that make future work faster. • Drive CRO and experimentation—in partnership with our Director of Growth Marketing, set up and run A/B tests across our properties to improve conversion rates, and partner with Marketing to turn results into better experiences. • Maintain the technical health of our web properties—own technical SEO, site performance, structured data, and Core Web Vitals across all three brands so our properties are always well-positioned to perform. • Evolve our CMS and publishing infrastructure—own the CMS platforms across our three brands and build the infrastructure that makes Marketing genuinely self-sufficient on the web: component libraries, templates, and publishing workflows that enable the team to build, ship, and iterate without an engineering ticket. This means evaluating current stacks, identifying gaps, and making the case for investment when the platform is holding us back. • Shape the platform roadmap—bring a technical point of view to how we invest in our web properties over time, including platform modernization and the tools that will help Marketing move even faster in the future. • Own ad operations across all properties—serve as the reliable, responsive point of contact for ad partner requests, including ads.txt, script tags, Prebid config, and GAM surface management. Ad revenue depends on this working well, and you'll make sure it does.

• You develop and own the strategy for both B2C and B2B — with a clear focus on growth, brand and performance. • You manage the full channel mix and get the most out of each channel. • You sharpen messaging, differentiation and brand leadership — so we build not only performance but also relevance. • You optimize the end-to-end user journey and turn traffic into real customers. • You always think about marketing with business impact and derive clear actions from data. • You spot new opportunities and actively help shape offer structures. • Close collaboration with Product, Sales and Management — short communication lines, fast decision-making.

• Own **growth reporting**, KPI tracking, and performance measurement across acquisition and activation funnels • Build and maintain **dashboards**, reports, pacing models, and executive-level reporting • Analyze **user acquisition**, activation, conversion, and channel performance trends • Define and maintain key **funnel metrics** and measurement frameworks in partnership with Data Science teams • Conduct deep-dive analyses to identify root causes behind performance changes and growth opportunities • Deliver actionable insights and recommendations to support **product and growth strategy** • Ensure **data quality**, reporting accuracy, and metric consistency across systems • Support leadership with forecasting, business reviews, and ad hoc strategic analyses • Translate complex datasets into clear, actionable business recommendations