Role Description The Renewals Specialist owns the end-to-end contract renewal process across Ensono's enterprise client base. This is a commercially-driven, strategic role — not a coordination function. You'll build renewal strategy from scratch, orchestrate across sales, legal, finance, solution architects, and service delivery, and close opportunities that drive retention and revenue growth for both Ensono and our clients. Key Responsibilities include: - Own the proactive, outbound renewal process from strategy through close across a portfolio of enterprise accounts — serving as a primary client-facing point of contact throughout the renewal life cycle. - Develop and drive renewal strategy in alignment with client business objectives and Ensono's commercial goals, coordinating with Sales to ensure a unified approach. - Engage directly with clients to understand evolving requirements, build trusted long-term relationships, and position value-add services that support retention and growth. - Orchestrate across internal teams — sales, legal, finance, solution architects, and service delivery — to execute each renewal effectively. - Negotiate contract terms, pricing, and service-level agreements with a win-win mindset in collaboration with finance and legal. - Maintain accurate renewal pipeline forecasting in Salesforce. - Identify and mitigate churn risk by addressing client concerns proactively and early. - Partner with Advisory & Consulting teams to surface expansion and transformation opportunities aligned to client roadmaps. - Drive consistency in contract language and commercial frameworks across the US portfolio. Qualifications - Bachelor's degree in information technology, business, or a related field. - 5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments; mainframe experience is a plus. - Demonstrated success managing enterprise accounts at $10M–$20M+ ACV, with the ability to manage multiple renewals simultaneously and meet agreed deadlines. - A sales mindset — you understand how to position value, identify opportunity, and move a commercial conversation forward. - Comfortable and confident in client-facing settings, including executive-level engagement. - Strong financial acumen including pricing models, margins, and contract terms. - Exceptional written and verbal communication skills with the ability to clearly articulate strategy to clients and senior stakeholders. - Proven negotiation skills with the ability to navigate complex, multi-party relationships with confidence. - Ability to thrive in a fast-paced environment, demonstrating sound judgment and thought leadership across competing priorities. - Ability to travel approximately 25% of the time. Requirements - Mainframe or mainframe-adjacent experience — a strong differentiator. - Familiarity with enterprise clients in financial services, insurance, healthcare, and/or government sectors. - Proficiency in CRM tools, preferably Salesforce. - Legal acumen and comfort with contract language. Benefits - Unlimited Paid Days Off. - Three health plan options. - 401k with company match. - Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts. - Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement. - Paid childbearing and paternal leave. - Education Reimbursement, Student Loan Assistance or 529 College Funding. - Sabbatical leave. - Wellness program. - Flexible work schedule.

Title: Existing Customer Retention Coordinator Location: Jacksonville FL United States Job Description: JobID: 3020714 JobSchedule: Full time Position Summary: This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the call through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs related to the Retention Team. Processing cancellation requests for some cancel types also possible. This is an entry level role for our Existing Customer Sales department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness. This is a remote position, but classroom and on the Job Training will be held onsite at 10401 Deerwood Park Blvd, Building 2 Jacksonville, FL 32256. The role follows a hybrid work-from-home model, requiring both remote and onsite work. After training, you will primarily work remotely, but may be required to report to the office for one week every 5-8 weeks. Essential Duties & Responsibilities include the following. To perform this job successfully, the Retention Coordinator may be expected to perform some, or all of the duties listed, and other duties as assigned. - Answer incoming calls from customers and/or ADT employees. - Identify the reason for the call through discovery. - Determine proper solution for customer, make recommendation, and overcome objections if needed. - Transfer the call to the appropriate group for handling that ensures the optimum customer experience. - Schedule appointments where applicable. - Reschedule service or installation appointments where applicable. - Process cancellation requests where applicable. - Performs other duties and related work as assigned Education/Work Experience Required: - High school diploma or equivalent, some college preferred - Experience in Customer Service and Sales/Retention preferred - Experience working with multiple screens and programs - Computer proficiency and problem-solving skills Skills/Abilities: - Ability to persuade customer to agree on recommended path and/or overcome customer objections - Self-motivated and a professional attitude. - Ability to work varied hours based on business needs. - Excellent time management, planning and proactive thinking skills. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Must be able to perform duties in a dynamic, fast paced work environment with frequent changes. - Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations. - Must be able to work with confidential information regarding customer accounts and employee files. Physical Demands: - While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. - The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: - Ability to work from home, and supply a distraction free environment, or in the office based on business needs. Compensation: Training wage: $13 hourly plus $80 weekly Hourly: $13 hourly plus uncapped commission after training wage

Role Description IPSY is seeking a CRM Specialist, Retention to execute and support programs that directly drive revenue and keep members engaged, growing, and loyal to IPSY. This is a hands-on, high-impact role focused on four key areas: - Upgrades - Loyalty (campaigns and coupons) - Operational support - Special projects Each of these programs ties directly to a business outcome: - Keeping members active - Increasing their subscription value - Deepening their loyalty to IPSY Your work will show up in the metrics that matter most to the business -- and you will have the cross-functional access to understand exactly why. This role touches multiple parts of the business -- from member-facing loyalty campaigns to behind-the-scenes operational workflows -- giving you broad DTC exposure and real cross-functional experience inside one of beauty’s most recognized subscription brands. You will work closely with CRM, Product, Operations, Customer Experience, Creative, Finance, and Data/Analytics. This position reports to Senior Director, Loyalty and can be fully remote from the 16 U.S. states where IPSY hires. Qualifications - 3-6 years of experience in marketing, with a focus on lifecycle, CRM, growth, digital marketing, or eCommerce - Bachelor's degree required - Experience at a DTC, subscription, or eCommerce company is strongly preferred - Hands-on experience supporting loyalty, retention, referral, or engagement programs heavily preferred - Channel marketing experience (email, SMS, push) is a plus, but not a hard requirement Requirements - Strong execution skills with solid project management instincts - Analytical fluency: can pull and interpret performance data to drive decisions - Forecasting and modeling experience to inform planned performance based on historical data - Familiarity with CRM/ESP platforms (Iterable, Braze, SFMC, etc.) - Familiarity with analytics tools such as Amplitude, Sigma, Tableau, or Looker - Clear communicator, written and verbal; comfortable working across multiple teams - Detail-oriented with strong QA instincts Benefits - Competitive base salary & bonus program - Medical, dental & vision insurance - 401(k) plan with company match - Paid Time Off - Work from home flexibility - Free IPSY Extra subscription - Learning & development programs

Role Description The Remote Resolution Specialist (RRS) works in a high volume, limited duration call center environment serving as the secondary interface to external customers and/or their agents and field support personnel. The primary responsibility is to provide problem resolution and call routing for NCR products and services using known solutions, and defined routing procedures. The objective of RRS agent is to ensure call is fixed remotely and avoid a Customer engineer dispatch. Key Areas of Responsibility: - Returning customer calls, solving problems using known solutions, and call routing - monitor Remote Resolution Queue - confirm/refine problem information and criticality - utilize support systems, tools, and experience to facilitate a customer solution - transfer problem to Technical Support Specialist, if necessary - route to dispatch queue, if necessary - Remotely deliver a solution to solve a customer problem - communicate with customers through various means (oral, written, electronic) to deliver a solution - deploy solutions found in the knowledge base - verify resolution of problem with the customer - Assist field support personnel with on site issues - receive calls from field support personnel - utilize support systems, tools, and experience to provide information relevant to on site issue - create Sentinel incident & engage Technical Support Specialist, if necessary - Capture information and record data in desktop tools - document, verify, and make appropriate corrections to the incident record and customer profile - provide incident feedback about supplier commitments missed, and process improvements - Knowledge management - Fully utilize the Knowledge Management Database and provide relevant feedback when knowledge articles are inaccurate or obsolete, or no knowledge exists - Contribute as a team member - participate in team meetings and activities - participate in objective setting, performance management, reward and recognition programs - participate in special projects to continuously improve processes, tools, systems and organization - be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business - Actively develop job-related skills - actively develop job related skills - participate in planning and implementing personal and career development activities Company Description NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.