ADT

Role Description In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. - Handle a high volume of incoming calls from customers requesting to cancel. - Proactively identify opportunities and recommend long-term solutions to retain customers. - Provide an award-winning customer experience that increases brand loyalty. - Make situations right the first time to reduce repeat calls or escalations. Qualifications - 2+ years in a sales role, with experience in selling or saving a customer. - 2+ years of Call Center Customer Service / Sales Experience. - High school diploma, GED, college degree, or some college experience. Requirements - Attendance adherence is critical; training/onboarding attendance is required for 8-12 weeks. - Private, undisturbed place to work from home, free from distractions. - High-speed internet: DSL, Cable, or Fiber with minimum speeds of 50mbps download and 25mbps upload. - 5G Home Internet and Fixed wireless internet are not accepted providers. Benefits - Paid Training. - Full benefits on the 1st of the month after 31 days of employment. - Energetic and engaging work environments. - Medical, Dental, Vision, 401(k) with employer matching. - Paid vacation time. - Tuition reimbursement, employee referral bonuses. - A culture of coaching, development, and career growth opportunities.

Role Description The Overnight Care & Monitoring Representative position combines alarm monitoring responsibilities with customer care and basic to advanced troubleshooting to ensure a positive customer experience during overnight hours. This position plays a critical role in protecting our customers by monitoring alarm activity, dispatching appropriate authorities when needed, and providing exceptional customer support. This role begins August 31, 2026. - Work in a dynamic, collaborative environment supporting customers and teammates. - Handle inbound and outbound customer calls related to: - Basic to advanced troubleshooting - Billing - Alarm activity - General customer inquiries - Navigate multiple applications and systems while prioritizing tasks in a fast-paced environment. - Use strong problem-solving skills to resolve customer concerns and de-escalate situations when needed. - Assist customers with alarm system, security, and home automation questions. - Monitor and process residential and small business alarm signals. - Dispatch appropriate emergency authorities and notify responsible parties when required. - Accurately document alarm activity and customer interactions in company systems. - Complete all alarm and customer care activities in accordance with departmental procedures. - Handle calls from VIP customers and our custom homes division, including celebrities and corporate board members. Qualifications - High school diploma or equivalent required. - Minimum of 1 year of call center experience required. - Minimum of 1 year of troubleshooting experience required. - Strong communication and customer service skills. - Ability to multitask across multiple systems and applications. - Excellent problem-solving and organizational skills. - Ability to work independently and in a fast-paced, constantly changing environment. - Ability to remain calm and focused during emergency situations. - Reliable, dependable, and committed to regular attendance. Benefits - Play an important role in helping save lives. - Paid training and ongoing development opportunities. - Competitive pay and comprehensive benefits package. - 401(k) with company match, medical benefits, paid time off, and additional employee programs. - Career growth opportunities throughout the ADT organization. - Shift differential opportunities for overnight schedules. - Starting pay of $18.00 per hour with a .50 increase in pay every 30 days until reaching $21.00 per hour. - Access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, well-being benefits, and paid time off. - Employees accrue up to 120 hours in their first year, with an increased accrual rate after the first year. - 6 paid holidays.

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. • Paying attention to detail while documenting alarm handling procedures within the alarm screens. • Completing alarm processing in accordance with departmental procedures. • Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions. • Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues. • Providing technical support and troubleshooting devices across ADT systems. • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Provide exceptional customer service by answering incoming calls, resolving billing inquiries, and troubleshooting products. Enhance customer experience through effective communication and identify issues for appropriate department transfers.

Title: Existing Customer Retention Coordinator Location: Jacksonville FL United States Job Description: JobID: 3020714 JobSchedule: Full time Position Summary: This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the call through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs related to the Retention Team. Processing cancellation requests for some cancel types also possible. This is an entry level role for our Existing Customer Sales department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness. This is a remote position, but classroom and on the Job Training will be held onsite at 10401 Deerwood Park Blvd, Building 2 Jacksonville, FL 32256. The role follows a hybrid work-from-home model, requiring both remote and onsite work. After training, you will primarily work remotely, but may be required to report to the office for one week every 5-8 weeks. Essential Duties & Responsibilities include the following. To perform this job successfully, the Retention Coordinator may be expected to perform some, or all of the duties listed, and other duties as assigned. - Answer incoming calls from customers and/or ADT employees. - Identify the reason for the call through discovery. - Determine proper solution for customer, make recommendation, and overcome objections if needed. - Transfer the call to the appropriate group for handling that ensures the optimum customer experience. - Schedule appointments where applicable. - Reschedule service or installation appointments where applicable. - Process cancellation requests where applicable. - Performs other duties and related work as assigned Education/Work Experience Required: - High school diploma or equivalent, some college preferred - Experience in Customer Service and Sales/Retention preferred - Experience working with multiple screens and programs - Computer proficiency and problem-solving skills Skills/Abilities: - Ability to persuade customer to agree on recommended path and/or overcome customer objections - Self-motivated and a professional attitude. - Ability to work varied hours based on business needs. - Excellent time management, planning and proactive thinking skills. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Must be able to perform duties in a dynamic, fast paced work environment with frequent changes. - Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations. - Must be able to work with confidential information regarding customer accounts and employee files. Physical Demands: - While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. - The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: - Ability to work from home, and supply a distraction free environment, or in the office based on business needs. Compensation: Training wage: $13 hourly plus $80 weekly Hourly: $13 hourly plus uncapped commission after training wage

Role Description The Instructional Designer is responsible for designing, developing, and delivering high-quality learning solutions that improve employee performance and support business objectives. This role partners closely with subject matter experts (SMEs), business leaders, and HR stakeholders to translate complex information into engaging, effective, and measurable learning experiences. - Design end-to-end learning solutions using instructional design methodologies (e.g., ADDIE, SAM, Agile) - Develop engaging learning assets including: eLearning modules, instructor-led and virtual training materials, and microlearning, job aids, and performance support tools - Apply adult learning principles and learning science to ensure effectiveness - Conduct learning needs analyses to identify performance gaps and root causes - Partner with business leaders and SMEs to define learning objectives and success metrics - Recommend appropriate learning modalities (eLearning, ILT, blended, on-the-job) - Create and edit learning content using authoring tools (e.g., Articulate, Captivate, Rise) - Leverage learning platforms such as LMS/LXP systems - Incorporate multimedia, interactivity, and assessments to enhance learner engagement - Design assessments and evaluation strategies aligned to learning objectives - Analyze learner feedback and performance data to improve learning solutions - Measure learning impact and effectiveness (e.g., Kirkpatrick levels) - Manage multiple learning projects simultaneously, meeting timelines and quality standards - Communicate effectively with stakeholders throughout the design and development process - Ensure content accuracy, consistency, and alignment with organizational standards - Ensure learning content meets regulatory, compliance, and audit requirements - Maintain documentation, version control, and content governance standards - Additional duties as assigned Qualifications - Bachelor’s degree in Instructional Design, Education, Learning Technology, Human Resources, or related field - 3+ years of experience in instructional design or learning development (corporate or academic) - Strong knowledge of instructional design models and adult learning theory - Experience developing eLearning and blended learning solutions Requirements - Instructional design and curriculum development - Learning needs analysis and performance consulting - Storyboarding and content scripting - Strong written, visual, and verbal communication skills - Stakeholder partnership and consultation - Project management and attention to detail Preferred Qualifications - Bachelor’s degree in Instructional Design, Education, or related field - Experience supporting leadership development, onboarding, or technical training - Knowledge of accessibility standards (e.g., WCAG) - Experience with data-driven learning evaluation - Experience in AI Video design - Certification (e.g., ATD, CPTD, Instructional Design certificate) Tools and Technologies - Authoring tools: Articulate Storyline/Rise, Adobe Captivate - LMS/LXP platforms (Axonify, Horizon) - Video and multimedia tools - Microsoft 365, collaboration platforms - Survey and analytics tools Working Conditions - Physical Requirements: Sit (Continually=67-100% of workday) - Communication Skills: Writing, Talking/Hearing on the phone (Continually=67-100% of workday) - Environment Requirements: Remote/Home office (Continually=67-100% of the workday) - Travel: No travel required Pay and Benefits Disclosure The pay range for this role is $56,500 - $104,900 a year and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Title: Retention and Customer Service Representative Location: Wichita, KS, United States Full time Remote after training Job Description:: What The Role Is: In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully onsite at our Wichita, KS location during training then will be fully remote once graduated from training: 800 E Waterman Drive, Wichita, KS 67202 What's In It For You: - Culture is Everything! You are not joining a company - you are joining a family who all share the same goal - Saving Lives. - Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! - ADT - It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: - You will work in a dynamic, collaborative environment, working closely with customers and coworkers. - Utilize customer service and sales experience daily - Save the business by re-selling customers on the value of ADT and what matters most. - Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. - Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. - Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. - Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern. - Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. - Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. - Consistently improve performance and achieve your goals. - Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. - Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: - Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8-12 weeks. Any time missed effects your success. - Private, undisturbed place to work from home, free from any distractions - Designated distraction-free place to work from home - High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC - 5G Home Internet and Fixed wireless internet are not accepted providers. - Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train: - This role has onsite training required at our Wichita, KS office - During our 81-12 week program, you will receive daily support from our training and onboarding teams to ensure you are successful. - Your learning journey is focused on product knowledge, selling/saving, competition and systems training. - Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. - We provide development to advance your career with other internal roles and opportunities for your long-term success. We're looking for someone with these skills: - The ability to work with numerous screens and programs open to help resolve customer issues. - Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service - Be able to interpret contracts and communicate terms and conditions - Perform quick calculations - Active listening - Negotiation Skills Knowledge, Skills and Abilities: - 2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance - 2 plus years: Call Center Customer Service / Sales Experience - High school diploma, GED, college degree or some college experience Schedule: - Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Training: - This role has onsite training required at our Wichita, KS office: 800 E Waterman Drive, Wichita, KS 67202 Pay and Benefits: - Paid Training - Full benefits on the 1st of the month after 31days of employment - Energetic and engaging work environments - Medical, Dental, Vision, 401(k) with employer matching - Paid vacation time - Tuition reimbursement, employee referral bonuses - A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: - The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). - We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Why Choose ADT? At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.

Title: Retention and Customer Service Representative Location: Jacksonville United States Job Description: JobID: 3020435 Category: JobSchedule: Full time JobShift: : What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully onsite at our Jacksonville, FL location during training then will be fully remote once graduated from training: 10401 Deerwood Park Blvd, Building 2; Jacksonville, FL 32256 What's In It For You: - Culture is Everything! You are not joining a company - you are joining a family who all share the same goal - Saving Lives. - Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! - ADT - It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: - You will work in a dynamic, collaborative environment, working closely with customers and coworkers. - Utilize customer service and sales experience daily - Save the business by re-selling customers on the value of ADT and what matters most. - Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. - Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. - Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. - Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern. - Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. - Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. - Consistently improve performance and achieve your goals. - Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. - Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: - Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for up to 90 days Any time missed effects your success. - Private, undisturbed place to work from home, free from any distractions - Designated distraction-free place to work from home - High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC - 5G Home Internet and Fixed wireless internet are not accepted providers. - Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train: - This role has onsite training required at our Jacksonville, FL office - During our training program, you will receive daily support from our training and onboarding teams to ensure you are successful. - Your learning journey is focused on product knowledge, selling/saving, competition and systems training. - Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. - We provide development to advance your career with other internal roles and opportunities for your long-term success. We're looking for someone with these skills: - The ability to work with numerous screens and programs open to help resolve customer issues. - Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service - Be able to interpret contracts and communicate terms and conditions - Perform quick calculations - Active listening - Negotiation Skills Knowledge, Skills and Abilities: - 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance - 2+ years: Call Center Customer Service / Sales Experience - High school diploma, GED, college degree or some college experience Schedule: - Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Training: - This role has onsite training required at our Jacksonville, FL office: 10401 Deerwood Park Blvd, Building 2; Jacksonville, FL 32256 - This role requires onsite training for up to 90 days in Jacksonville, FL. Pay and Benefits: - Paid Training - Full benefits on the 1st of the month after 31days of employment - Energetic and engaging work environments - Medical, Dental, Vision, 401(k) with employer matching - Paid vacation time - Tuition reimbursement, employee referral bonuses - A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: - The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). - We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Title: Remote Collections Specialist Location: Wichita United States Job Description: Position Summary: ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. Duties and Responsibilities: - Resolve inbound and outbound calls by using multiple applications and screens. - Respond to general billing inquiries to review and resolve account issues. - Ability to negotiate and obtain payments today or postdate within 7 days. - Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role. - Ability to clearly explain billing charges and answer any questions related to billing. - Ask probing questions to overcome objections by utilizing negotiation skills. - Meet minimal standards/goals monthly. - Meet all compliance and QA standards. - Flexibility with special projects which may require overtime. - Maintain appropriate attendance and adherence goals. - High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. - 5G Home Internet and Fixed wireless internet are NOT accepted providers. - Internet speeds of at least 50 mbps to download and 25 mbps to upload. Education/Certification: - High school diploma or equivalent. Experience: - Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount - Customer Service experience in a remote setting - Multi Computer-screen navigation, multiple applications, strong negotiation skills Skills: - Basic typing, math, and problem-solving skills - Strong communication and verbal skills - Ability to multitask with multiple computer programs. - PC experience and/or ability to learn basic functions. Training: - This role is onsite training in our Wichita, KS location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30-miles from Wichita, KS site location for onsite training before transitioning to remote. - Training time: Monday - Friday, 8:30am - 5:30pm Schedule: - Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! - This role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday – Friday. Pay and Benefits Disclosure: The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Role Description Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance. Responsibilities - Work in a dynamic, collaborative environment, closely with customers and coworkers. - Able to self-manage and work independently in a fast-paced, constantly changing environment. - Able to multitask across multiple systems and applications. - Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education. - Troubleshoot the customer’s technical issues by using guided workflows. - Regular, consistent, and punctual attendance. - Present the Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call. - Assist customers with scheduling an onsite Technician visit if required. - Strong emphasis on providing excellent customer interactions and experiences. - WFH position must have a private work area that is quiet and free of distractions. - Passion for customer service and ownership of the customer experience. - Being fluid with changes and receptive to feedback towards ongoing performance improvements. Qualifications - High school diploma or equivalent. - Troubleshooting skills. - Strong organizational skills. - Excellent communication skills (both verbal and written). - Reliable and dependable. - Ability to empathize and connect with the customer. - Ability to multitask with ease, effectively prioritize tasks, and be a self-starter. - Demonstrated proficient problem solving & customer de-escalation skills. Requirements - Minimum of one (1) year of customer service experience required. - Technical experience is a plus but not required. Benefits - Starting hourly rate of $17.00, reaching $20.00 after 180 days of employment. - Incremental increases of $0.50 every 30 days until the rate of $20.00 is reached. - Access to healthcare benefits, a 401(k) plan and company match. - Short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off. - Accrual of up to 120 hours in the first year, with an increased accrual rate after the first year. - 6 paid holidays. - Shift-differential policy providing supplemental pay during higher-than-average customer call volume. - Pathway to promotion with opportunities to learn and train. Company Description ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.