Role Description The Client Resolution Specialist serves as the primary point of contact for matters related to client concerns, case withdrawals, terminations, and client communication throughout the resolution process. This role is responsible for ensuring clients receive timely, professional, and compassionate support while maintaining compliance with firm policies and procedures. The Client Resolution Specialist works closely with attorneys, case managers, and administrative staff to facilitate smooth transitions, case closures, and client retention efforts when appropriate. - Serve as the primary contact for clients expressing concerns, dissatisfaction, or requests to terminate representation. - Review client concerns and coordinate with attorneys and staff to identify potential resolutions. - Facilitate client retention efforts when appropriate and in accordance with firm policies. - Process client termination and withdrawal requests accurately and timely. - Prepare and distribute client termination correspondence and required documentation. - Coordinate the transfer of client files and records in compliance with applicable legal and ethical requirements. - Maintain accurate records of all client communications, resolutions, and case status updates within the firm's case management system. - Collaborate with attorneys and case teams to ensure proper handling of unresolved client issues. - Monitor and track client complaints, concerns, and termination trends and provide reports to management as requested. - Ensure all interactions are handled professionally, respectfully, and confidentially. - Assist with quality assurance initiatives aimed at improving client satisfaction and retention. - Support intake and operations teams as needed to ensure a positive client experience throughout the lifecycle of representation. - Perform other duties as assigned. Qualifications - Associate's or Bachelor's degree preferred. - Minimum of 2 years of customer service, client relations, legal support, or related experience preferred. - Experience in a law firm, particularly personal injury, is preferred. - Strong interpersonal, conflict-resolution, and communication skills. - Ability to manage sensitive and confidential information with discretion. - Excellent organizational skills and attention to detail. - Proficiency with case management systems, CRM platforms, and Microsoft Office Suite. - Ability to prioritize tasks and manage multiple matters in a fast-paced environment. - Client-focused mindset. - Professionalism and empathy. - Conflict resolution and problem-solving. - Strong verbal and written communication. - Attention to detail. - Time management and organization. - Ability to work independently and collaboratively. - Confidentiality and ethical judgment.

Role Description As an Intake Specialist, you will serve as the first point of contact for potential clients, ensuring their inquiries are handled promptly, professionally, and with care. This role involves managing inbound and outbound client communications, qualifying leads, and supporting the intake and legal teams throughout the client onboarding process. The ideal candidate will be confident in a sales-driven intake environment while maintaining empathy and professionalism when dealing with sensitive personal injury cases. - Handle inbound and outbound calls with professionalism, empathy, and confidence. - Engage with potential clients to assess their situation and qualify leads based on case criteria. - Use a sales-driven approach to convert qualified leads into signed clients. - Accurately document client information and case details in CloudLex or the firm’s case management system. - Follow intake scripts, workflows, and qualification guidelines to ensure consistency and accuracy. - Schedule consultations and coordinate next steps with attorneys and case managers. - Conduct follow-ups with potential clients to improve conversion and intake efficiency. - Identify urgent or high-priority cases and escalate them appropriately. - Provide clear, professional communication to ensure clients feel supported throughout the intake process. Qualifications - 1+ year of experience in intake, sales, customer service, call center, or administrative roles (U.S. law firm experience is highly preferred). - Personal Injury law firm experience is a strong advantage. - Experience using CloudLex or similar case management/CRM systems is preferred. - Strong English communication skills, both written and verbal. - Proven sales ability in lead qualification, conversion, or client onboarding. - Ability to work in a fast-paced, high-volume environment with accuracy and professionalism. - Strong empathy, patience, and confidence when handling client conversations. - Excellent attention to detail and strong documentation skills. - Self-motivated, organized, and able to follow structured processes independently. Requirements - Position: Intake Specialist - Remote Status: Fully Remote - Preferred Location: Latin America - Working Hours: 9 am - 6 pm EST - Holidays: US Federal Holidays - Salary: USD 1000 - USD 1200 per month - Internal Job ID: 1348

Role Description - Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates. - Manages SalesForce (SF) Opportunity queue to ensure SLAs and quality metrics are consistently met. - Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities. - Stays up to date with correct stage listed in SF for status for each opportunity and enters notes where appropriate so all parties involved know the status. - Processes signed contracts and purchase orders when obtained. - Closes opportunities confirming all pricing is accurate and all applicable documents are in the deal summary. - Conducts complex account, contract and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals. - Obtains maintenance pricing that follows Carousel and partner negotiated discounts. - Engages directly with manufacturers to obtain competitive pricing/special bids when applicable. - Generates pre-sales and renewal contracts for maintenance and/or service offers. - Provides support to the AE for any customer required changes and/or updates. - Quarterbacks the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner. - Escalates issues when necessary. - Attends customer calls as requested. - Ensures on time closure of maintenance agreements. - Assists collections in resolution of customer invoicing questions and disputes. - Works with Accounting department to request and process credit requests. - Serves as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis. - Achieves sales objectives, productivity requirements, and other key performance indicators as determined by sales management. - Assists with miscellaneous projects as needed (e.g., customer spreadsheets, contract related project research and analysis, updating and organizing files, etc.). - Performs a variety of administrative tasks as needed to support the department. - Participates in team training sessions and complies with existing process documentation. Qualifications - Bachelor's Degree or equivalent combination of education and work experience. - Previous work experience in a communications or business environment for a minimum of three years. - Quick learner with excellent comprehension skills. - Excellent verbal and written communication skills. - Strong organizational and time management skills. - The ability to work independently and under pressure. - Strong working knowledge of Microsoft Office Suite, especially Excel, Word, Outlook, and CRM tools. - Ability to manage multiple projects with competing priorities and deadlines. - Excellent troubleshooting skills and technology savvy with strong PC knowledge. - Working knowledge of Avaya services required (A1SR tool). Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees. Company Description Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

Role Description 自社製品（SwiftMR）の導入支援やMRI撮像パラメータの最適化を通じて、顧客のビジネス価値と満足度を最大化させるポジションです。新規導入からトラブルシューティング、代理店育成、ソウル本社や営業部門との連携までを担い、試用から有料契約・更新へと導きます。 - 導入・技術サポート - 新規導入支援：新規顧客への製品（Gateway PC）設置、およびMRI・PACSとの接続構築 - 画質・プロトコル最適化：MRI撮像パラメータの調整による、撮影時間短縮と画質向上の実現 - トラブルシューティング：製品利用に関する問い合わせ、および画質トラブル・障害発生時の迅速な対応 - 顧客・パートナー支援 - 利用サポート：顧客が製品を最大限活用するためのトレーニングおよび継続的な支援 - パートナー育成：代理店（チャネルパートナー）への設置・パラメータ設定に関するトレーニング実施 - 契約転換・更新促進：顧客満足度向上を通じた、試用（トライアル）から有料契約への転換および更新の推進 - 社内・グローバル連携 - 営業と連携：営業担当と連携したセールスパイプラインの優先順位付け、および更新戦略の策定 - 本社（ソウルHQ）と連携：新バージョン展開の調整、および顧客からの要望・技術課題のエスカレーション - ナレッジ共有：国内外のメンバーとの障害対応連携、および各種マニュアル・手順書の作成 Qualifications - MRIベンダー経験もしくは磁気共鳴専門技術者の資格を有した方（目安：3〜5年以上） - 顧客対応力が高く、最後までやり切る高い責任感を有した方 - 新しい技術や製品の変化を自ら学ぶ向上心を有した方 - 日本語流暢で英語環境に抵抗がない方 - 日本国内の出張（地方含む）が可能かつ抵抗がない方 Preferred Experiences - 撮像パラメータの探求や勉強会を楽しめる方 - ネットワーク（TCP/IP）やサーバ（PACS）の知見を有した方 - スタートアップ環境での勤務経験がある方もしくは楽しめる方 - 在宅勤務や自律的に業務ができる方 - チームワークを重視し協働できる方 Work Conditions and Environment - 柔軟な働き方支援（フルリモート、フレックスタイム制） - 内勤時、共有オフィスのWeWork勤務支援 - 社会保険完備（健康保険・厚生年金・雇用保険・労災保険・介護保険） - 健康健診費用補助（年1回、3万円まで実費補助） - 業務用PC支給 - グローバル勤務環境（韓国やアメリカ・ヨーロッパにいる仲間と協業機会あり） Hiring Process - 書類選考→面接（2－3回）→バッググラウンド・チェック→内定（※オンライン面接可） Others - 就業場所：フルリモート（転勤の可能性あり） - 賃金：想定年収500万円～800万円（賃金形態：年俸制） - 賃金形態：年俸制 - 固定残業代：30時間分を含む（※超過した時間外労働の残業時間代は追加支給） - 賞与実績：年1回 - 就業時間：9:00～18:00(所定労働時間：8時間0分) / フレックスタイム制採択中 - 休息時間：60分 - 休日：完全週休2日制(土日祝)、GW、祝日 - 年次有給休暇：10日ー20日（下限日数は、入社半年経過後の付与日数となります） - 時間外労働：あり（みなし残業30時間含） - 雇用形態：正社員（無期契約） - 試用期間：あり（3か月） - 提出書類：履歴書1枚、職務経歴書1枚（※書類提出時は、上記の書類を一つのファイルに合体してください）