Role Description The Senior Manager, Facilities – Alarm Projects and Repair is responsible for overseeing Macy’s fire and burglar alarm systems repair and project programs, a scope that directly impacts store safety, operational continuity, and expense control. This critical role ensures that alarm repairs are completed in a timely manner to support life safety and security standards, minimizing system downtime and limiting related costs. The Senior Manager provides leadership and technical guidance to the alarm operations team and vendors, driving process improvements and maintaining accountability for effective alarm issue resolution and successful completion of alarm upgrade projects. What You Will Do - Oversee day-to-day fire and burglar alarm repair operations across all locations. - Manage alarm-related work orders in ServiceChannel to ensure issues are resolved promptly. - Lead direct reports in support of maintaining and advancing the capabilities and dependability of alarm systems. - Schedule and verify alarm inspections and certifications as required. - Manage the alarm ticketing and work order process in partnership with the MSOC team. - Guide remediation of alarm system deficiencies by reviewing and approving repair proposals. - Ensure reliable alarm communications by resolving service interruptions promptly. - Lead major alarm system upgrade projects and new alarm installations. - Ensure new or upgraded burglar/fire alarm systems are delivered on time and within budget. - Support leadership direction and embrace change. - Manage financial commitments. - Assist in developing policies and procedures. - Generate ideas for improvement. - Collaborate with business partners and third-party providers to improve alarm program effectiveness. - Ensure clear communication of alarm activities and updates across all relevant stakeholders. - Provide feedback on team challenges/issues to continuously improve operations. - Develop a culture of ownership and accountability within the alarm projects and repair team. - Execute additional responsibilities as directed. - Off hour on-call support and occasional travel required. - Foster an environment of acceptance and respect that strengthens relationships. - Exhibit regular, dependable attendance & punctuality. Qualifications - High school diploma or Bachelor’s degree is required and/or 5-7 years experience in related job is preferred. - Excellent written and verbal communication skills. - Ability to read, write and interpret instructional documents such as reports and procedure manuals. - Strong conflict resolution, negotiation, and consensus building skills. - Presentation, written, and verbal communication skills sufficient to effectively communicate issues and solutions to all levels of business. - Strong sense of urgency and excellent follow up skills with ability to prioritize and achieve target dates. - Proficient in basic math functions such as addition, subtraction, multiplication, and division. - This position requires regular walking, standing, hearing, and talking. - May occasionally be required to stoop, kneel, or crouch. - Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. - Possess manual dexterity for using keyboard, mouse, and other office equipment. - Capable of moving or lifting items under 10 pounds. Skills You Will Need - Strong leadership, teamwork, organizational, facilitation, and interpersonal skills. - Ability to write and work with spreadsheets and databases (Excel and Access) is desired. - Ability to read and interpret instructional documents such as reports and procedure manuals. - Organized, with superior follow up as well as interpersonal skills. - Ability to make recommendations for financial expenditures, manage expenses, and develop long-term financial plans. - Proficiency in developing and maintaining relationships with internal teams and external partners. - Strong problem-solving skills to address emergencies and disruptions promptly and effectively. - Ability to work a flexible schedule based on department and company needs. Benefits - Dynamic, inclusive environment with competitive pay and benefits. - Comprehensive health and wellness coverage. - 401(k) match to invest in your future. - Paid time off and eight paid holidays. - Continuous learning and leadership development opportunities. - Merchandise discounts. - Performance-based incentives. - Annual merit review. - Employee Assistance Program with mental health counseling and legal/financial advice. - Tuition reimbursement.

• Supervise, coach, and develop Program Leader Network Coordinator; establish priorities, manage workloads, provide performance feedback, and contribute to workforce planning as the team grows. • Develop and execute recruitment strategies to attract qualified Program Leaders; oversee candidate sourcing, application review, interviews, selection processes, and annual staffing plans in partnership with International Staff and Human Resources. • Ensure Program Leaders are effectively onboarded and prepared for success through virtual training meetings, Canvas training course(s), communications, and readiness tracking. • Oversee Program Leader and chaperone travel planning, flight coordination, staffing assignments, and logistical processes in collaboration with Global Navigator Leadership, travel partners and in-country staff to support successful program delivery. • Build and sustain an engaged community of current and former Program Leaders through strategic communications, recognition initiatives, referral programs, professional development opportunities, and alumni engagement efforts. • Partner with Sales and other stakeholders to leverage the Program Leader network as a channel for student recruitment, program promotion, referral generation, and relationship-building with educators and schools. • Lead Program Leader evaluation processes, survey administration, performance tracking, and feedback analysis to identify opportunities for program enhancements and improved participant experiences. • Oversee Salesforce and related systems to ensure data integrity, accurate reporting, effective communication workflows, and informed decision-making across the Program Leader function.

• Lead teams comprised 1-2 layers of reports (total size from 30-300+ team members, direct reports 0-5) • Own direct reports’ successful development, tracking to the Learning team's norms and values, and hold the quality bar across their programs • Provide functional decision guardrails for staffing, budget, and program scope so roles in your stack can move without escalating • Partner with the Senior Director of Learning on capacity planning and seasonal staffing • Own end-to-end program delivery across formats, ensuring consistent execution at scale • Fluently track course and curriculum intent, mapping it to real-time decisions for 1-3 layers of staff across various deployment terrains (large scale zoom, credit-bearing onsite, employer-sponsored, etc.) • Intimately understand our data warehouse, admissions, and course completion tooling, to plan runs effectively, and build and lead interventions and modifications successfully • Provide coherent, resonant, and inspiring leadership and directives on the above, for your managers, coordinators, and instructional staff • Author playbooks, workflows, and run plans that enable teams to flexibly and consistently achieve outrageous learner success, at scale • Troubleshoot workflows, data flows, operating plans, and personnel SOPs in accordance with department values and first-principles • Quality check program formats and local setup against course intent and blueprints in advance and in real-time, to ensure that things run–in real time– as intended

Join our Team We are seeking a highly experienced Senior Solutions Manager to lead the development of innovative, customer-centric solutions that address complex business and technology challenges. In this strategic role, you will engage directly with customers, sales teams, delivery organizations, and cross-functional stakeholders to shape solution strategies, drive technical leadership, and support business growth. What you will do - Lead customer engagements to understand technology strategies, business objectives, operational challenges, and transformation priorities. - Drive end-to-end solution development aligned with customer requirements and Ericsson's portfolio strategy. - Evaluate customer environments, architectures, business processes, and future roadmaps to identify opportunities for improvement and growth. - Act as the solution lead for strategic opportunities, ensuring solution completeness, competitiveness, and technical integrity. - Collaborate with sales, consulting, delivery, product, and domain experts to create innovative and differentiated customer solutions. - Develop solution scope, architecture, implementation approach, assumptions, dependencies, and risk mitigation plans. Support opportunity qualification, bid management, proposal development, and customer presentations. - Build compelling business cases, value propositions, and technical justifications to support customer investment decisions. - Provide leadership and guidance during solution implementation, ensuring alignment between design and delivery. - Contribute to business development initiatives and identify opportunities to expand Ericsson's footprint within customer accounts. - Mentor and coach solution architects and technical specialists across the organization. - Stay current on industry trends, emerging technologies, market developments, and customer challenges. The skills you bring - Solution Architecture and Solution Design - Consultative Selling and Customer Engagement - Technical Sales and Business Development - Leadership and Stakeholder Management - Financial and Business Acumen - Solution Delivery and Project Implementation - Negotiation and Influencing Skills - Coaching and Mentoring - Infrastructure Capacity Planning and Performance Analysis - Cloud, Virtualization, and Network Architecture - Telecom Technologies, Protocols, Interfaces, and Platforms - Market and Industry Insights - Risk Management and Governance - Ericsson Portfolio Knowledge - Business Case Development and Value Engineering What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Philippines (PH) || Taguig Bonifacio Global City Job details: Solution Architect Job Stage: Job Stage 6 Primary Recruiter: Sushmita Centeno Hiring Manager: Ojie Santillan