• Supervise, coach, and develop Program Leader Network Coordinator; establish priorities, manage workloads, provide performance feedback, and contribute to workforce planning as the team grows. • Develop and execute recruitment strategies to attract qualified Program Leaders; oversee candidate sourcing, application review, interviews, selection processes, and annual staffing plans in partnership with International Staff and Human Resources. • Ensure Program Leaders are effectively onboarded and prepared for success through virtual training meetings, Canvas training course(s), communications, and readiness tracking. • Oversee Program Leader and chaperone travel planning, flight coordination, staffing assignments, and logistical processes in collaboration with Global Navigator Leadership, travel partners and in-country staff to support successful program delivery. • Build and sustain an engaged community of current and former Program Leaders through strategic communications, recognition initiatives, referral programs, professional development opportunities, and alumni engagement efforts. • Partner with Sales and other stakeholders to leverage the Program Leader network as a channel for student recruitment, program promotion, referral generation, and relationship-building with educators and schools. • Lead Program Leader evaluation processes, survey administration, performance tracking, and feedback analysis to identify opportunities for program enhancements and improved participant experiences. • Oversee Salesforce and related systems to ensure data integrity, accurate reporting, effective communication workflows, and informed decision-making across the Program Leader function.

• Lead teams comprised 1-2 layers of reports (total size from 30-300+ team members, direct reports 0-5) • Own direct reports’ successful development, tracking to the Learning team's norms and values, and hold the quality bar across their programs • Provide functional decision guardrails for staffing, budget, and program scope so roles in your stack can move without escalating • Partner with the Senior Director of Learning on capacity planning and seasonal staffing • Own end-to-end program delivery across formats, ensuring consistent execution at scale • Fluently track course and curriculum intent, mapping it to real-time decisions for 1-3 layers of staff across various deployment terrains (large scale zoom, credit-bearing onsite, employer-sponsored, etc.) • Intimately understand our data warehouse, admissions, and course completion tooling, to plan runs effectively, and build and lead interventions and modifications successfully • Provide coherent, resonant, and inspiring leadership and directives on the above, for your managers, coordinators, and instructional staff • Author playbooks, workflows, and run plans that enable teams to flexibly and consistently achieve outrageous learner success, at scale • Troubleshoot workflows, data flows, operating plans, and personnel SOPs in accordance with department values and first-principles • Quality check program formats and local setup against course intent and blueprints in advance and in real-time, to ensure that things run–in real time– as intended

Join our Team We are seeking a highly experienced Senior Solutions Manager to lead the development of innovative, customer-centric solutions that address complex business and technology challenges. In this strategic role, you will engage directly with customers, sales teams, delivery organizations, and cross-functional stakeholders to shape solution strategies, drive technical leadership, and support business growth. What you will do - Lead customer engagements to understand technology strategies, business objectives, operational challenges, and transformation priorities. - Drive end-to-end solution development aligned with customer requirements and Ericsson's portfolio strategy. - Evaluate customer environments, architectures, business processes, and future roadmaps to identify opportunities for improvement and growth. - Act as the solution lead for strategic opportunities, ensuring solution completeness, competitiveness, and technical integrity. - Collaborate with sales, consulting, delivery, product, and domain experts to create innovative and differentiated customer solutions. - Develop solution scope, architecture, implementation approach, assumptions, dependencies, and risk mitigation plans. Support opportunity qualification, bid management, proposal development, and customer presentations. - Build compelling business cases, value propositions, and technical justifications to support customer investment decisions. - Provide leadership and guidance during solution implementation, ensuring alignment between design and delivery. - Contribute to business development initiatives and identify opportunities to expand Ericsson's footprint within customer accounts. - Mentor and coach solution architects and technical specialists across the organization. - Stay current on industry trends, emerging technologies, market developments, and customer challenges. The skills you bring - Solution Architecture and Solution Design - Consultative Selling and Customer Engagement - Technical Sales and Business Development - Leadership and Stakeholder Management - Financial and Business Acumen - Solution Delivery and Project Implementation - Negotiation and Influencing Skills - Coaching and Mentoring - Infrastructure Capacity Planning and Performance Analysis - Cloud, Virtualization, and Network Architecture - Telecom Technologies, Protocols, Interfaces, and Platforms - Market and Industry Insights - Risk Management and Governance - Ericsson Portfolio Knowledge - Business Case Development and Value Engineering What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Philippines (PH) || Taguig Bonifacio Global City Job details: Solution Architect Job Stage: Job Stage 6 Primary Recruiter: Sushmita Centeno Hiring Manager: Ojie Santillan

Role Description The Senior Manager, Workforce Analytics & Insights leads Elwyn’s workforce analytics strategy by transforming workforce data into meaningful business insights that drive decision-making. This role goes beyond reporting and dashboards to identify trends, uncover risks, anticipate workforce challenges, and provide actionable recommendations that support organizational goals. The ideal candidate combines strong analytical and technical expertise with the ability to translate complex workforce data into clear business narratives. This leader will partner closely with HR, IT, Finance, Operations, and leadership to improve workforce decision-making through accurate, automated, and accessible workforce data. The role will ensure HR data is positioned to support broader organizational reporting and analytics initiatives while maintaining HR ownership of workforce metrics, definitions, and insights. Essential Duties & Responsibilities - Lead the development and execution of Elwyn's workforce analytics strategy, transforming workforce data into meaningful insights that support organizational decision-making. - Analyze workforce trends across the employee lifecycle, including recruiting, onboarding, retention, engagement, development, compliance, credentialing, leaves, internal movement, and separation. - Identify patterns related to new hire success, employee tenure, turnover, stay factors, exit trends, training completion, certification compliance, workforce readiness, and employee experience. - Translate workforce data into clear business narratives that help leaders understand what is happening, why it is happening, and what actions should be taken. - Develop, maintain, and continuously improve enterprise workforce reporting, dashboards, scorecards, and executive-level analytics. - Support board, executive, and operational reporting through meaningful workforce metrics, trend analysis, forecasting, and strategic insights. - Establish workforce reporting standards, metric definitions, and governance practices that promote consistency and reliability across the organization. - Serve as the organizational subject matter expert for workforce data, reporting standards, and workforce analytics. - Ensure workforce data integrity through strong governance, quality controls, validation processes, audits, and ongoing monitoring of data accuracy. - Partner with HR Systems and IT to automate reporting, improve data accessibility, reduce manual processes, and support enterprise reporting initiatives. - Ensure workforce data is structured, maintained, and governed in a manner that supports organizational reporting needs while preserving HR ownership of workforce metrics and insights. - Utilize predictive analytics, workforce forecasting, and trend analysis to identify risks, opportunities, and emerging workforce challenges before they impact operations. - Serve as a trusted advisor to HR leadership, executives, and operational leaders by providing actionable workforce insights and recommendations. - Partner with HR Operations, Talent Acquisition, Payroll, Total Rewards, Learning & Development, HR Systems, IT, Finance, and business leaders to support strategic initiatives and organizational priorities. - Foster a culture of data literacy, accountability, and evidence-based decision-making while leading cross-functional projects related to workforce analytics, reporting, automation, and continuous improvement. Qualifications - Bachelor’s degree in Human Resources, Business, Analytics, Information Systems, Data Science, or a related field required; Master’s degree preferred. - Seven or more years of experience in workforce analytics, people analytics, HR reporting, business intelligence, or a related discipline. - Experience leading workforce analytics, reporting, data governance, or related HR programs. - Experience supporting executive leadership through workforce analytics, insights, and decision support. - Advanced to expert-level experience with HR systems, business intelligence tools, reporting automation, data governance, and system integrations. - Ability to translate complex workforce data into clear business narratives, actionable recommendations, and executive-level insights. - Proven ability to build partnerships and influence decision-making across HR, IT, Finance, Operations, and executive leadership. - Experience improving data quality, automating reporting processes, and establishing sustainable analytics practices. - Experience analyzing workforce trends across the employee lifecycle, including hiring, retention, development, compliance, and separation. - Demonstrated ability to connect workforce data to organizational priorities and drive proactive, data-informed decision-making. - Strong knowledge of HR, payroll, wage and hour, and workforce compliance requirements, preferably within a multi-state, continuously operating, unionized environment. - Experience in healthcare, human services, nonprofit, or other complex multi-state organizations preferred. Equal Opportunity Employer Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@elwyn.org and let us know the nature of your request and your contact information. Know Your Rights: Workplace discrimination is illegal.