Role Description Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We're looking for a skilled individual for the role of Onboarding and Engagement Manager, to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform. Key Responsibilities - Talent Supply Management: - Handle a team of Kannada TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis. - Identify, onboard, and manage hosts and key contributors for 1:1 Audio/Video calls. - Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals. - Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours. - Operational Oversight: - Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately. - Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement. - Engagement and Performance Analytics: - Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance. - Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention. - Report regularly on community performance, identifying trends and areas for improvement. - Training and Development: - Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines. - Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls. - Community Growth & Expansion: - Develop strategies to expand the host and contributor base to new markets and languages. - Work on initiatives to grow active users and enhance the overall user experience & host growth. Qualifications - Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field. - 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms. - Must be fluent in Kannada & English (Read, Write & Speak). - Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors. - Proficiency in analytics tools, community management platforms, and audio/video calling technologies. - Excellent communication, leadership, and organizational skills. - Ability to multitask and prioritize in a fast-paced, dynamic environment. Benefits - We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. - At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

• Conduct discovery for Certificates of Insurance work identified for offshore transition • Assess current-state COI workflows, servicing activities, and client-facing requirements to support transition planning • Support solutioning for transition design, service readiness, and offshore role alignment • Lead implementation activities and transition coordination for the offshore COI process • Provide subject matter expert support during setup, go-live, and stabilization • Review contracts and insurance requirements to help define process expectations, risk considerations, and offshore handling guidelines • Interpret coverage requirements and support process design for accurate certificate issuance • Monitor BAU performance, service quality, process adherence, and client service outcomes • Create and maintain SOPs, job aids, process maps, and knowledge articles related to COI issuance and servicing • Enable training and knowledge transfer for offshore teams to ensure readiness and sustained performance • Support system conversions, workflow updates, and process changes impacting the COI function • Drive standardization, efficiency, and continuous improvement across the certificate process • Manage stakeholder communication for assigned processes and transition milestones

• Conduct discovery for identified work targeted for offshore transition • Support solutioning for transition design and service readiness • Lead implementation activities and transition coordination • Provide subject matter expert support during setup, go-live, and stabilization • Monitor BAU performance, service quality, and process adherence • Create and maintain SOPs, job aids, and knowledge articles • Enable training and knowledge transfer for offshore teams • Support system conversions and process changes • Drive standardization, efficiency, and continuous improvement • Manage stakeholder communication for assigned processes

Role Description We’re a fast-scaling, multi-entity AI company hiring high-volume across regions, and we’re looking for an aggressive, AI-native recruiting operator who can own hiring end-to-end — from proactive outreach all the way through to offer, contract, and onboarding handoff. This is not a traditional, structured corporate role. There’s no playbook handed to you, things move fast, priorities shift, and the people who thrive here are the ones who hunt for talent and bring order to ambiguity rather than waiting for it. If you’re relentless, fast, AI-native in how you source, and energized by building pipeline ahead of need across global markets — keep reading. - Aggressive full-cycle recruiting, source, screen, schedule, and drive candidates through to offer and contract across multiple roles and regions at once, at speed - Proactive multi-channel outreach, you don’t wait for inbound. You run massive, proactive reach-out across LinkedIn, cold channels, and beyond, building pipeline rather than depending only on available sourcing channels - Always-ready talent pools, maintain warm, engaged pipelines of pre-qualified candidates ready to be matched the moment a need opens, so we’re never starting from zero - Warm candidate engagement, keep talent warm and relationship-managed throughout, not just transactionally processed - Offers & contracts, own offer structuring and contract coordination through to signature - Onboarding handoff, manage contractual agreements and plug new hires in for onboarding with their line managers, then hand off cleanly - AI-native sourcing, you natively use AI and automation tools to source, enrich, and reach out at scale; this is core to how you work, not an add-on Qualifications - 4–5+ years in talent acquisition / talent ops at a high-growth startup or agency where you owned execution end-to-end - Global hiring experience, you’ve recruited across multiple countries and regions comfortably, with no conditions or limits on the markets you’ll represent - AI-native sourcer, you already build and use AI/automation tooling for sourcing, enrichment, and outreach. This is non-negotiable; we move fast and lean on AI to do it - Aggressive and proactive, you hunt for talent, build pipeline ahead of need, and don’t wait to be told. Relentless, fast, outcome-driven - Thrives in ambiguity, energized, not paralyzed, by a non-structured, fast-changing environment. You build the structure yourself - Fluent English, written and spoken, fully remote, async-first, globally distributed - Flexible and non-corporate, speed, change, and direct ownership are the norm - Bonus: familiarity with contractor / EOR / global employment and contract structures Requirements - You won’t be a cog in a big, structured machine. You’ll be a core operator in a lean, fast people function, with real ownership and direct impact on how the company scales. - This role reports directly to the Head of People & Talent. - Remote, full-time, open to candidates in the Philippines, South Africa, India, or Pakistan. Meaningful overlap with US, UK, UAE & PH is required. Success in 90 days - Owns aggressive recruiting pipeline independently with warm, always-ready pools and minimal oversight - Consistent proactive outreach producing pipeline ahead of need, not just reactive sourcing - Materially reduces execution load on Head of People - Clean offer-to-contract-to-onboarding flow with reliable line-manager handoff & stakeholders communication Benefits - Competitive USD salary paid monthly. - Full remote flexibility. - A learning opportunity to keep your skills sharp, performance bonuses tied to outcomes, and real exposure. - You’ll work across multiple regions, entities, and functions from day one. - No bureaucracy, no hand-holding, just ownership and impact.