• Conduct discovery for Certificates of Insurance work identified for offshore transition • Assess current-state COI workflows, servicing activities, and client-facing requirements to support transition planning • Support solutioning for transition design, service readiness, and offshore role alignment • Lead implementation activities and transition coordination for the offshore COI process • Provide subject matter expert support during setup, go-live, and stabilization • Review contracts and insurance requirements to help define process expectations, risk considerations, and offshore handling guidelines • Interpret coverage requirements and support process design for accurate certificate issuance • Monitor BAU performance, service quality, process adherence, and client service outcomes • Create and maintain SOPs, job aids, process maps, and knowledge articles related to COI issuance and servicing • Enable training and knowledge transfer for offshore teams to ensure readiness and sustained performance • Support system conversions, workflow updates, and process changes impacting the COI function • Drive standardization, efficiency, and continuous improvement across the certificate process • Manage stakeholder communication for assigned processes and transition milestones

• Conduct discovery for identified work targeted for offshore transition • Support solutioning for transition design and service readiness • Lead implementation activities and transition coordination • Provide subject matter expert support during setup, go-live, and stabilization • Monitor BAU performance, service quality, and process adherence • Create and maintain SOPs, job aids, and knowledge articles • Enable training and knowledge transfer for offshore teams • Support system conversions and process changes • Drive standardization, efficiency, and continuous improvement • Manage stakeholder communication for assigned processes

Role Description We’re a fast-scaling, multi-entity AI company hiring high-volume across regions, and we’re looking for an aggressive, AI-native recruiting operator who can own hiring end-to-end — from proactive outreach all the way through to offer, contract, and onboarding handoff. This is not a traditional, structured corporate role. There’s no playbook handed to you, things move fast, priorities shift, and the people who thrive here are the ones who hunt for talent and bring order to ambiguity rather than waiting for it. If you’re relentless, fast, AI-native in how you source, and energized by building pipeline ahead of need across global markets — keep reading. - Aggressive full-cycle recruiting, source, screen, schedule, and drive candidates through to offer and contract across multiple roles and regions at once, at speed - Proactive multi-channel outreach, you don’t wait for inbound. You run massive, proactive reach-out across LinkedIn, cold channels, and beyond, building pipeline rather than depending only on available sourcing channels - Always-ready talent pools, maintain warm, engaged pipelines of pre-qualified candidates ready to be matched the moment a need opens, so we’re never starting from zero - Warm candidate engagement, keep talent warm and relationship-managed throughout, not just transactionally processed - Offers & contracts, own offer structuring and contract coordination through to signature - Onboarding handoff, manage contractual agreements and plug new hires in for onboarding with their line managers, then hand off cleanly - AI-native sourcing, you natively use AI and automation tools to source, enrich, and reach out at scale; this is core to how you work, not an add-on Qualifications - 4–5+ years in talent acquisition / talent ops at a high-growth startup or agency where you owned execution end-to-end - Global hiring experience, you’ve recruited across multiple countries and regions comfortably, with no conditions or limits on the markets you’ll represent - AI-native sourcer, you already build and use AI/automation tooling for sourcing, enrichment, and outreach. This is non-negotiable; we move fast and lean on AI to do it - Aggressive and proactive, you hunt for talent, build pipeline ahead of need, and don’t wait to be told. Relentless, fast, outcome-driven - Thrives in ambiguity, energized, not paralyzed, by a non-structured, fast-changing environment. You build the structure yourself - Fluent English, written and spoken, fully remote, async-first, globally distributed - Flexible and non-corporate, speed, change, and direct ownership are the norm - Bonus: familiarity with contractor / EOR / global employment and contract structures Requirements - You won’t be a cog in a big, structured machine. You’ll be a core operator in a lean, fast people function, with real ownership and direct impact on how the company scales. - This role reports directly to the Head of People & Talent. - Remote, full-time, open to candidates in the Philippines, South Africa, India, or Pakistan. Meaningful overlap with US, UK, UAE & PH is required. Success in 90 days - Owns aggressive recruiting pipeline independently with warm, always-ready pools and minimal oversight - Consistent proactive outreach producing pipeline ahead of need, not just reactive sourcing - Materially reduces execution load on Head of People - Clean offer-to-contract-to-onboarding flow with reliable line-manager handoff & stakeholders communication Benefits - Competitive USD salary paid monthly. - Full remote flexibility. - A learning opportunity to keep your skills sharp, performance bonuses tied to outcomes, and real exposure. - You’ll work across multiple regions, entities, and functions from day one. - No bureaucracy, no hand-holding, just ownership and impact.

Title: Agent Ops Lead Location: Dallas, TX Department: Software & Systems Engineering Job Description: Job Title AgentOps Lead (Agent Platform + Security) This role is currently hybrid/remote, with some travel expected ABOUT THE JOB We are hiring a Product Manager, Applied AI to join MARS. MARS exists to turn emerging technical capabilities into real operational leverage quickly. This role is part of MARS because the job is not long-horizon research or traditional product management. It is applied work: identifying where AI can create value now, shipping useful workflows fast, and building repeatable capabilities the rest of the company can use. Your first focus will be a heavy internal rollout of Claude and adjacent AI-agent workflows. The goal is simple: deliver measurable value quickly. That means finding high-leverage use cases, standing up low-friction workflows, driving adoption, and improving how teams capture, share, and act on operational information. This role is ideal for someone who is highly proactive, product-minded, operationally strong, and excited to stay current with the frontier of AI. You do not need to be a deep engineer, but you do need to be comfortable working closely with technical teams and shipping in ambiguous environments. This role is currently hybrid/remote with up to 25% travel expected. WHAT YOU’LL DO - Own applied AI workflows inside MARS from idea to rollout to day-to-day effectiveness - Lead the initial rollout of Claude across internal workflows with a strong bias toward usefulness, speed, and adoption - Identify the highest-value near-term use cases for AI agents and related tooling - Turn messy operational problems into simple workflows that deliver value quickly - Design lightweight systems across Slack, email, voice, and simple internal tools to improve visibility and execution - Build and maintain clear operating cadences, feedback loops, and usage norms so the workflows stay trusted and useful - Partner closely with engineering, IT, and security on implementation, permissions, tooling, and safe deployment - Use Git as a core operating tool for prompts, workflows, configuration, documentation, and change control - Write crisp documentation, rollout plans, playbooks, and user guidance - Stay current on frontier AI capabilities, products, and workflow patterns, then translate them into practical internal advantage - Help MARS build reusable applied AI capabilities, not just one-off projects REQUIRED QUALIFICATIONS - 4+ years in product, operations, program, or similar ownership roles in fast-moving environments - Strong product judgment and the ability to scope the smallest useful version of a solution - Demonstrated ability to deliver value quickly in ambiguous, low-structure settings - Excellent written and verbal communication - Strong operator instincts: follow-through, urgency, attention to detail, and comfort driving work across teams - Familiarity with frontier AI tools and strong curiosity about AI agents, workflows, and applied use cases - Comfortable working closely with technical teams even if you are not yourself a deep engineer - Experience using Git for versioning, collaboration, documentation, or workflow management - Ability to create lightweight processes that increase clarity without creating bureaucracy - Willingness to travel up to 25% PREFERRED QUALIFICATIONS - Experience rolling out AI tools or AI-assisted workflows inside an organization - Experience with Claude, Slack-based workflows, prompt design, internal tooling, or operational dashboards - Experience in manufacturing, hardware, robotics, field operations, or other real-world execution environments - Familiarity with agent platforms, tool permissions, workspace boundaries, or prompt-injection / data-leak risks - Familiarity with least-privilege access models, secrets handling, logging, auditability, or incident-response concepts - Familiarity with Slack apps, scopes, events, routing, or production troubleshooting - Familiarity with Linux environments, networking basics, reverse proxies, or service hardening - Familiarity with Docker operations and basic container security concepts - Familiarity with MDM-driven provisioning, configuration distribution, or device posture workflows - Experience building repeatable internal playbooks for deployment, upgrades, monitoring, and operational support