Marsh & McLennan Companies

Role Description As our Quality Assurance Analyst on the Offshore Business Operations Team in the Employee Health and Benefits area, you’ll conduct quality assurance reviews to identify opportunities for improvement or potential compliance-related deficiencies. You’ll communicate with stakeholders and consult on implementation plans to ensure the firm’s high-quality standards are achieved. Qualifications - College Degree or equivalent education, training and work-related experience - Three years of experience within the Employee Health and Benefits industry - Highly effective written/verbal communication and facilitation skills - Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals - Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Requirements - Knowledge of Employee Health and Benefits specific systems and applications (a plus, but not required) Benefits - Generous time off, including personal and volunteering - Tuition reimbursement and professional development opportunities - Hybrid Work - Charitable contribution match programs - Stock purchase opportunities Company Description Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

Role Description As our Operations Specialist on the Offshore Business Operations Team in the Employee Health and Benefits area, you’ll provide guidance to teammates across the organization, and to 3rd party vendors, in order to support firm growth and success. You’ll manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations. - Writing, Updating and Training Standard Operating Procedures - Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements, tracking quality metrics, recommending improvements, and guiding the business on quality control issues. - Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting. - Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team. - Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives. - Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets. - Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence. - Maintains a basic understanding of the core aspects of relevant Insurance and related legislation. Qualifications - College Degree or equivalent education, training and work-related experience - Three years of experience within the Employee Health and Benefits industry - Highly effective written/verbal communication and facilitation skills - Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals - Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Requirements - Knowledge of Employee Health and Benefits specific systems and applications (a plus, but not required) Benefits - Generous time off, including personal and volunteering - Tuition reimbursement and professional development opportunities - Hybrid Work - Charitable contribution match programs - Stock purchase opportunities Company Description Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

Role Description As our Corporate Operations Manager on the Offshore Business Operations Team in the Employee Health & Benefits area, you will play a key role in partnering with our onshore and offshore operations teams to transition work from servicing teams to offshore support models. This role will lead operational transition efforts for identified processes, ensuring work is effectively discovered, designed, implemented, documented, and stabilized for long-term success. You will serve as a critical liaison across business stakeholders, servicing teams, and offshore operations partners to support transition readiness, service quality, process standardization, and continuous improvement. This role requires strong operational leadership, transition management capabilities, and deep Employee Health & Benefits Insurance knowledge to ensure solutions are practical, scalable, and aligned with business needs. Key responsibilities - Conduct discovery for identified work targeted for offshore transition - Support solutioning for transition design and service readiness - Lead implementation activities and transition coordination - Provide subject matter expert support during setup, go-live, and stabilization - Monitor BAU performance, service quality, and process adherence - Create and maintain SOPs, job aids, and knowledge articles - Enable training and knowledge transfer for offshore teams - Support system conversions and process changes - Drive standardization, efficiency, and continuous improvement - Manage stakeholder communication for assigned processes Qualifications - College Degree or equivalent education, training and work-related experience - Seven years of experience in Employee Benefits and Health Insurance industry - Leadership experience - Highly effective written/verbal communication and facilitation skills - Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals - Strength in providing strategic level input with the ability to influence others at all levels of the organization Requirements - Life & Health Insurance License (additional qualification, not required) - Knowledge of Employee Health and Benefits specific systems and applications (additional qualification, not required) Benefits - Generous time off, including personal and volunteering - Tuition reimbursement and professional development opportunities - Hybrid work - Charitable contribution match programs - Stock purchase opportunities Company Description Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

Role Description As our Senior Quality Assurance Analyst on the Offshore Business Operations in the Employee Health and Benefits area, you’ll conduct quality assurance reviews to identify opportunities for improvement or potential compliance-related deficiencies within retail insurance. You’ll communicate with stakeholders and consult on implementation plans to ensure the firm’s high-quality standards are achieved. Qualifications - College Degree or equivalent education, training and work-related experience - Five years of experience within the Employee Health and Benefits industry - Ability to work independently - Highly effective written / verbal communication and facilitation skills - Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals - Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Requirements - Knowledge of Employee Health and Benefits specific systems and applications (a plus, but not required) Benefits - Generous time off, including personal and volunteering - Tuition reimbursement and professional development opportunities - Hybrid Work - Charitable contribution match programs - Stock purchase opportunities Company Description Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

• Translate business requirements into technical strategies • Architect solutions on to MMA data platforms • Design enterprise data architecture and solutions across MMA’s cloud and hybrid data platforms • Lead the Design and Architecture of enterprise solutions across MMA’s Agency management software, EHB and CRM domains • Develop and maintain solution blueprints for core platforms, including Agency management systems, GCP, Azure Databricks, Workday, ServiceNow, Microsoft Fabric and Azure SQL • Define and enforce standards for medallion architecture for MMA’s data Lakehouse • Establish secure and scalable integration patterns and data flows between AMS, HRIS, CRM, Azure Cloud, and development systems • Collaborate with the Data Governance Council to align solution architecture • Drive adoption of metadata management and data lineage practices within Databricks Unity Catalog

Title: Senior Incident Manager Role Location: 100 Barangaroo Avenue, Tower One, International Towers Sydney, Sydney NSW 2000, Australia 727 Collins Street, 1 Collins Square, Docklands, Melbourne VIC 3008, Australia Legal, Compliance & Risk Job IdR_342888 Job Description: We are seeking a talented individual to join our Operations team at Mercer as a Senior Incident Manager working in either our Sydney, Melbourne or Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Incident Manager We will count on you to: - Manage incidents end-to-end from lodgement through to closure in line with Mercer Pacific Incident Management Policy and related procedures. - Conduct and facilitate root cause analysis to identify preventive measures and improve control environments. - Oversee rectification activities including impact assessment, remediation planning, member compensation, and communication. - Coordinate and engage with stakeholders across multiple business functions including Risk, Compliance, GSD, Trustee Office, Product, and Technology. - Support reporting to regulators and internal stakeholders, draft funding submissions, and contribute to continuous improvement and coaching within the team. What you need to have: - Relevant tertiary or postgraduate qualification. - Minimum 5 years' experience in the financial services industry, preferably with knowledge of Superannuation and Insurance in Super. - Strong product and business acumen with proven experience leading small projects or improvement initiatives. - Excellent stakeholder management, influencing skills, and ability to communicate complex topics clearly. - Self-starter comfortable working in a small, dynamic team environment. What makes you stand out: - Experience in a heavily regulated operations environment. - Working knowledge of Mercer systems such as SuperB, Sonata, or M-Track. - Demonstrated ability to coach and support continuous improvement within teams. - Familiarity with operational risk governance and compliance frameworks. Why join our team: - We help you be your best through professional development opportunities, interesting work and supportive leaders. - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. About Mercer: Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

• Lead the preparation of annual budgets and monthly forecasts of all MMA National departments • Prepare and distribute monthly financial performance materials to MMA National stakeholders • Analyze variances to prior periods, budget and /or forecast as needed • Approve expenditures for the MMA National departments • Work with Marsh corporate, Marsh Tech and Marsh Risk to coordinate intercompany charges and allocations to MMA • Lead the compilation & communication of MMA National allocated expenses to our regional operations

• Connect with and learn about the actuarial field from a global leader in wealth consulting • Participate in group networking, education and team building activities

Title: Senior Digital Analyst Location: Sydney or Melbourne Client Management & Sales Job Description: We are seeking a talented individual to join our Digital Transformation team at Marsh. This role will be based either in Sydney or Melbourne office and its a hybrid role that has a requirement of working at least three days a week in the office. In this role you will play a pivotal role in driving the success of our digital initiatives. You will collaborate with cross-functional teams to gather, analyse, and translate business requirements into actionable insights and solutions that enhance our digital products and services. Ideally someone with strategic thinker with a deep understanding of digital trends, user experience, business needs, and possesses extensive knowledge of Property and liability Insurance classes. We will count on you to: - Deliver engaging product demonstrations and training to existing and prospective clients. - Collaborate with stakeholders to gather, document, and prioritise detailed business requirements for digital projects. - Analyse business processes, user journeys, and market trends to identify opportunities for digital improvements. - Translate complex business needs into clear technical specifications, acceptance criteria, and user stories. - Work closely with developers, UX designers, QA, and other team members to ensure successful implementation. - Perform data analysis to surface insights that inform product decisions and measure outcomes. - Lead and execute user acceptance testing to confirm solutions meet business and quality standards. - Monitor product performance and recommend iterative improvements based on data. - Lead change management activities to drive adoption of new digital solutions, including stakeholder engagement and communications. - Develop and deliver training programs and documentation for end users. - Mentor and guide junior analysts and team members. - Stay current with digital best practices, UX/UI trends, and emerging technologies relevant to our industry. - Occasionally participate in calls outside standard business hours to collaborate with international teams. What you need to have: - Bachelors degree in Business, Computer Science, Information Systems, Data Science, or related field; Masters degree desirable. - 5+ years experience as a Business Analyst on digital-focused projects. - Deep practical knowledge of Property, Liability and other insurance industry practices, products, and processes. - Strong problem-solving, critical thinking, and stakeholder management skills. - Detail-oriented with the ability to manage competing priorities and deadlines. - Certification in Business Analysis (e.g., CBAP) or equivalent. - Familiarity with UX/UI principles and user-centered design practices. What makes you stand out: - Strong analytical skills and experience translating complex requirements into practical, implementable solutions. - Proficiency with business analysis tools and methodologies (process mapping, user story mapping, requirements traceability). - Experience with data analysis and visualization tools (SQL, Power BI, Tableau, Looker, etc.). - Experience working in Agile/Scrum environments. - Excellent written and verbal communication and presentation skills. - Experience working with customer-facing digital platforms, APIs, or integration projects. Why join our team: - We help you be your best through professional development opportunities, interesting work and supportive leaders. - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. About MARSH Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Role Description The Advisor Associate role will support designated producer(s) by creating “additional capacity”, growing and maintaining material sales activity. This is an adaptive role, based on the colleague’s experience, skillset, and focus areas. The essential job duties will vary from colleague to colleague, while the goals and objectives remain consistent. The focus on supporting “Additional Capacity” can be most directly defined as: - Supporting New Business Efforts: - Support lead advisor with business development, by maintaining and growing sales pipeline. - Supporting Implementation Efforts: - Support transition of new client relationships from sales team to service team, by facilitating continuity for all parties. - Supporting Client Service Efforts: - Support lead advisor by collaborating with service team to allow sustained focus on new business. “Additional capacity” will be achieved by working closely with a lead advisor(s), in whatever is most effective during any given phase of book growth, to allow a sustained focus on new business. The lead advisor(s) will define specific goals and objectives in any given year, in collaboration with the Advisor Associate. As this role is that of an ‘Internal Sales Partner’ for a lead advisor(s), a portion of the Advisor Associate’s initial compensation will be paid by the lead advisor(s). Compensation for continued financial career growth will also be the responsibility of the lead advisor(s). The Advisor Associate will be committed to selling in a ‘team capacity' with lead advisor(s) they support, growing a mutual book of business, and largely compensated by the book of business. Qualifications - Bachelor degree strongly preferred plus at least 1 recognized financial/benefits industry designation. - FINRA Series 63 & 7. Series 65/66 preferred or willingness to achieve within 1 year. - 7 years of sales related experience showing ability to manage relationships and solve problems. - Professional history must show increasing levels of responsibility directly related to the performance of the above duties. - Basic financial analysis technical knowledge and understanding of various investment and group retirement plans federal and state legislation. - Strong communication skills with the ability to provide non-technical explanation to technical matters. - Must have knowledge of general office personal computing with the ability and willingness to learn and use all computer programs and various software. Requirements - Financial Buy-In: The lead advisor must pay a portion of the Advisor Associate's compensation, including financial growth over time. - Direct Report: They must be willing to take 100% ownership for the management and effectiveness of the Advisor Associate. - Material Book: The lead advisor must have a material book of business, +$2M, and have achieved the SVP title. - Consistent and Material Past Sales Success: The lead advisor(s) must have shown material and consistent sales success (+3 years with +$400k sales). - Business Plan for Maintaining and Increasing Sales Velocity: The lead advisor(s) must present a business plan focused on increasing and maintaining sales velocity. Benefits - Competitive total rewards package which includes health and welfare benefits. - Tuition assistance. - 401K savings and other retirement programs. - Employee assistance programs. Work Environment & Physical Demands - Ability to use computer keyboard and sit in a stationary position for extended periods. - Work is performed in a typical interior/office work environment. - Travel to prospect/client sites will be required, usually consisting of a 1 to 2 night stay.