Title: Agent Ops Lead Location: Dallas, TX Department: Software & Systems Engineering Job Description: Job Title AgentOps Lead (Agent Platform + Security) This role is currently hybrid/remote, with some travel expected ABOUT THE JOB We are hiring a Product Manager, Applied AI to join MARS. MARS exists to turn emerging technical capabilities into real operational leverage quickly. This role is part of MARS because the job is not long-horizon research or traditional product management. It is applied work: identifying where AI can create value now, shipping useful workflows fast, and building repeatable capabilities the rest of the company can use. Your first focus will be a heavy internal rollout of Claude and adjacent AI-agent workflows. The goal is simple: deliver measurable value quickly. That means finding high-leverage use cases, standing up low-friction workflows, driving adoption, and improving how teams capture, share, and act on operational information. This role is ideal for someone who is highly proactive, product-minded, operationally strong, and excited to stay current with the frontier of AI. You do not need to be a deep engineer, but you do need to be comfortable working closely with technical teams and shipping in ambiguous environments. This role is currently hybrid/remote with up to 25% travel expected. WHAT YOU’LL DO - Own applied AI workflows inside MARS from idea to rollout to day-to-day effectiveness - Lead the initial rollout of Claude across internal workflows with a strong bias toward usefulness, speed, and adoption - Identify the highest-value near-term use cases for AI agents and related tooling - Turn messy operational problems into simple workflows that deliver value quickly - Design lightweight systems across Slack, email, voice, and simple internal tools to improve visibility and execution - Build and maintain clear operating cadences, feedback loops, and usage norms so the workflows stay trusted and useful - Partner closely with engineering, IT, and security on implementation, permissions, tooling, and safe deployment - Use Git as a core operating tool for prompts, workflows, configuration, documentation, and change control - Write crisp documentation, rollout plans, playbooks, and user guidance - Stay current on frontier AI capabilities, products, and workflow patterns, then translate them into practical internal advantage - Help MARS build reusable applied AI capabilities, not just one-off projects REQUIRED QUALIFICATIONS - 4+ years in product, operations, program, or similar ownership roles in fast-moving environments - Strong product judgment and the ability to scope the smallest useful version of a solution - Demonstrated ability to deliver value quickly in ambiguous, low-structure settings - Excellent written and verbal communication - Strong operator instincts: follow-through, urgency, attention to detail, and comfort driving work across teams - Familiarity with frontier AI tools and strong curiosity about AI agents, workflows, and applied use cases - Comfortable working closely with technical teams even if you are not yourself a deep engineer - Experience using Git for versioning, collaboration, documentation, or workflow management - Ability to create lightweight processes that increase clarity without creating bureaucracy - Willingness to travel up to 25% PREFERRED QUALIFICATIONS - Experience rolling out AI tools or AI-assisted workflows inside an organization - Experience with Claude, Slack-based workflows, prompt design, internal tooling, or operational dashboards - Experience in manufacturing, hardware, robotics, field operations, or other real-world execution environments - Familiarity with agent platforms, tool permissions, workspace boundaries, or prompt-injection / data-leak risks - Familiarity with least-privilege access models, secrets handling, logging, auditability, or incident-response concepts - Familiarity with Slack apps, scopes, events, routing, or production troubleshooting - Familiarity with Linux environments, networking basics, reverse proxies, or service hardening - Familiarity with Docker operations and basic container security concepts - Familiarity with MDM-driven provisioning, configuration distribution, or device posture workflows - Experience building repeatable internal playbooks for deployment, upgrades, monitoring, and operational support

Title: Operations & Training Manager Location: Portsmouth NH US HybridFull time Job Description: When a company is scaling fast, someone has to build the systems, training, and operational backbone that make growth work. That someone is you! Operations & Training Manager Insurcomm Restoration: In Person/Hybrid Office-Based Full-Time Portsmouth, NH (HQ) About Us Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger. Fortify’s roots are in restoration—helping families and businesses recover when disaster strikes. But we’re building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild. We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust. Our Brand Values - Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities - Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment - Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome - Predictability in the unpredictable: With standardized systems, we deliver consistency every time - Driving success together: By supporting one another, we strengthen relationships and drive results About the Job As the Operations Training Manager, you sit at the center of how our business scales. This is not a purely administrative role—you are responsible for building and maintaining the systems, training, and infrastructure that keep operations running smoothly across a growing, multi-state footprint. Working in-person from our Portsmouth, NH headquarters and reporting to the VP of Operations, you own several high-impact areas including fleet operations, licensing and compliance, greenfield expansion support, vendor management, and the development of field training programs and SOPs. You act as a critical operator and partner to leadership—ensuring the operational backbone of the business is structured, compliant, and built to scale. Think of this role as a chief-of-staff to operations: you bring order to complexity, ensure nothing falls through the cracks, and build the systems that allow teams across the organization to perform at a high level as we grow. What You’ll Do - Oversee fleet operations end-to-end, including vehicle ordering, assignment, maintenance, insurance, compliance, and decommissioning - Manage fuel card programs, tolling systems, registrations, and vendor coordination for all fleet-related functions - Own all licensing and compliance requirements across multiple states, including contractor licenses, business registrations, and tax accounts - Proactively track and manage renewals to ensure zero compliance gaps as the company enters new markets - Support greenfield expansion efforts, including site coordination, lease execution, insurance setup, and operational readiness - Partner with Operations leadership to stand up new branch locations, ensuring supplies, systems, and infrastructure are ready at launch - Manage vendor relationships across fleet, insurance, licensing, and facilities; ensure service levels, cost control, and performance standards are met - Source and onboard new vendors as needed to support expansion and operational efficiency - Maintain organized, audit-ready records across all operational programs and systems - Support the VP of Operations with research, project coordination, and cross-functional initiatives - Coordinate workflows across Operations, HR, and Finance to ensure smooth execution of compliance, onboarding, and administrative processes - Own the development, organization, and maintenance of all field training programs and SOPs across service lines - Manage the company’s training library (LearnUpon, SharePoint, Teams), ensuring materials are current, accurate, and accessible - Build and implement a train-the-trainer model to enable field leaders to deliver consistent training locally - Develop onboarding programs, training content, and SOPs to support new service lines, MSAs, and operational initiatives - Collaborate with subject matter experts across the organization to standardize and finalize training content Ready to Join Us? If you thrive in fast-moving environments, enjoy building structure out of complexity, and want to play a key role in scaling a growing organization, we’d love to hear from you. Join a team where your impact is felt across every branch, every system, and every stage of growth. Equal Opportunity Employer Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. Requirements What You’ll Bring Required - 3+ years of experience in operations, business administration, or similar role - Proven ability to manage multiple complex programs simultaneously (e.g., compliance, fleet, expansion) - Strong organizational and systems-thinking mindset with high attention to detail - Experience managing vendors and holding partners accountable to timelines and deliverables - Clear, professional communication skills across field teams and leadership levels - Proficiency in Microsoft Office (Excel, Word, PowerPoint) - Ability to operate in a fast-paced, scaling environment with shifting priorities - Experience creating SOPs, training materials, or process documentation Preferred - Experience in restoration, construction, or field services industries - Familiarity with licensing, compliance, or multi-state operations - Experience with LMS platforms (LearnUpon or similar) - Exposure to fleet management or operations software systems Benefits What We Offer Compensation & Benefits - Competitive salary based on experience - Comprehensive health, dental, and vision coverage - 401(k) with company match - Generous PTO and paid holidays - Training and professional development opportunities - Growth potential within a private equity-backed, rapidly expanding organization Culture & Opportunity - In-person, high-impact role at company headquarters - Direct exposure to executive leadership and strategic operations initiatives - Opportunity to build systems and processes that scale with the company - Clear path for expanded scope and career growth as the business grows - A values-driven organization focused on accountability, teamwork, and results

Location: Manila Type: Seasonal Workplace: remote Category: Channels Management Job Description: Spreetail is looking for a detail-oriented and organized Technical Channel Specialist to support product listings across eCommerce channels. This role involves launching and maintaining item assortments, monitoring listing performance, collaborating with cross-functional teams, and improving processes to ensure operational efficiency. The ideal candidate is proficient in Excel, adaptable, and experienced in data management, marketplace operations, or a related field. How you will achieve success: - Supporting items going live by determining assortment eligibility, building proposals and following-up with Channels throughout the item-launch process.  - Drive continuous optimization of item liveliness by tracking statuses of approved and live items on DSV Channels.  - Partners with Channel Managers to understand and support channel-specific requirements, aspirations, and restrictions.  - Finds solutions to increase productivity and improve workflow to eliminate backlog and stay up to date with incoming items.  - Supports New Channel launches through categorizing, enriching, and uploading item needs. Update standardized daily/weekly/monthly reports What experiences will help you in this role: Required:  - Customer Service, Project Management, Account Management, Agency, or similar experience with proven track record of good decision making. - Proficient in Microsoft Office and Excel. Comfortable with organizing data and operating within marketplace portals. - High standards to achieve goals while maintaining high quality of work.    - Excellent communication, English language, and cross-functional collaboration skills. - Good time management, and ability to adapt to changes. Ability to learn new programs/software and willingness to build new skills. Ability to perform job function from a smart phone and from desktop computer. Preferred:  - 2-3 years in relevant industry. - Experience with listing creation, upload, and troubleshooting. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact u

Title: Lead HRIS and Operations Specialist Location: Rockville MD US Job Description: General Information - Job Code: PRO-HR-03 - Location: Ripple Effect Headquarters – Rockville, MD  - Employee Type: Exempt, Full-Time Regular - Telework: This role is fully remote - Salary Range: $73,856 - $84,934 (how we pay and promote)  Position Overview Are you an HR professional who thrives at the intersection of people, data, and systems? As a Lead HRIS and Operations Specialist with the Ripple Effect HR team, you will play a pivotal role in strengthening the systems and processes that power our employee lifecycle. Your work will directly impact data integrity, reporting accuracy, and operational efficiency across HR programs. You will lead HRIS configurations and process improvements while supporting core HR operations and ensuring compliance. While not an exhaustive list, the key duties for the position include: - Leading HRIS configuration, maintenance, and enhancements (e.g., employee data, workflows, reporting structures) - Translating HR business needs into system workflows, requirements, and process improvements - Managing HRIS-related projects and coordinating across HR, IT, and business stakeholders - Ensuring accuracy, integrity, and compliance of HR data, reporting, and documentation - Analyzing HR data to support reporting, audits, and decision-making - Administering and supporting core HR operations (such as onboarding, employee lifecycle changes, and employee inquiries) with a systems-first approach ensuring all HR tasks are completed accurately and in accordance with established policies and relevant regulations - Delivering clear, professional HR communications and guidance to employees and managers on benefits, compensation, and policies, resolving issues promptly - Helping to address HR challenges, investigate issues, and recommend process improvements to enhance efficiency and employee experience - Building strong internal relationships through responsive HR support and representing the organization professionally to support employer branding Requirements Minimum Qualifications - Bachelor's degree - At least 4 years of relevant, professional experience, including a combination of HRIS/systems and HR Operations experience - Experience directly administering HR systems (e.g., HRIS, ATS, and onboarding platforms) Basic Requirements - Strong previous experience with HRIS administration, configuration, and data management - Experience translating business requirements into workflows, process improvements, or system solutions - Experience supporting HR operations across the employee lifecycle (onboarding, data changes, reporting) - Experience with data analysis, reporting, and data validation - Experience coordinating projects or workstreams across cross-functional teams - Solid foundational knowledge of core HR compliance areas (e.g., handling of confidential and protected information, EEO, FMLA protections, ACA, COBRA, etc.). - Strong attention to detail and demonstrated ability to execute instructions - Strong verbal and written communication skills, and an ability to provide clear guidance related to complex system- or HR-related topics - Intermediate experience with Microsoft Office productivity software and collaboration tools such as Microsoft Teams and SharePoint.  - While this is a fully remote role, candidates must be able to reliably work within East Coast (ET) business hours to support timely collaboration as well as team and stakeholder collaboration. Skills That Set You Apart - Strong previous experience with (and strong proficiency in) UKG Ready as an HRIS strongly preferred - Experience with process mapping, workflow automations, systems integration and HR analytics - Intermediate experience with AI tools, including their limitations and risks, and how they can be applied to support project management tasks About Ripple Effect Ripple Effect is a woman-owned, 200-person company of communicators, scientists, researchers, and analysts. Established in 2003, and named as one of the “Best and Brightest Companies to Work For” in 2024 and 2025 by the NABR, Ripple Effect has earned acclaim for delivering unparalleled consulting services and top-tier talent across federal, private, and non-profit sectors. Benefits At Ripple Effect, we reward our employees for their contributions to our mission. Our comprehensive total rewards package includes competitive pay, exceptional benefits, and a range of programs that support your work/life balance and personalized preferences. Learn more about our benefits and culture here.