Founded in 1871, Marsh & McLennan Companies is a world-renowned professional service firm that serves the insurance and finance industries. Located in New York,
Corporate Operations Manager – Certificates of Insurance (COI)
Location
Colorado + 1 moreAll locations: Colorado | Texas
Posted
8 days ago
Salary
$93.1K - $173.4K / year
Seniority
Lead
Job Description
Corporate Operations Manager – Certificates of Insurance (COI)
Marsh & McLennan Companies
• Conduct discovery for Certificates of Insurance work identified for offshore transition • Assess current-state COI workflows, servicing activities, and client-facing requirements to support transition planning • Support solutioning for transition design, service readiness, and offshore role alignment • Lead implementation activities and transition coordination for the offshore COI process • Provide subject matter expert support during setup, go-live, and stabilization • Review contracts and insurance requirements to help define process expectations, risk considerations, and offshore handling guidelines • Interpret coverage requirements and support process design for accurate certificate issuance • Monitor BAU performance, service quality, process adherence, and client service outcomes • Create and maintain SOPs, job aids, process maps, and knowledge articles related to COI issuance and servicing • Enable training and knowledge transfer for offshore teams to ensure readiness and sustained performance • Support system conversions, workflow updates, and process changes impacting the COI function • Drive standardization, efficiency, and continuous improvement across the certificate process • Manage stakeholder communication for assigned processes and transition milestones
Job Requirements
- College degree or equivalent education, training, and work-related experience
- Seven or more years of Property & Casualty insurance experience required
- Demonstrated in-depth experience issuing Certificates of Insurance in a client-facing environment
- Strong knowledge of contract review, insurance requirements, and coverage interpretation
- Experience supporting or leading operational transitions, process improvement, or service delivery initiatives
- Experience working with or supporting offshore operations teams preferred
- Strong understanding of service quality, risk awareness, and process controls in insurance operations
- Leadership experience with the ability to influence and coordinate across servicing teams, business stakeholders, and offshore partners
- Highly effective written, verbal, communication, and facilitation skills
- Proven ability to act with responsiveness, urgency, and professionalism while managing multiple priorities and driving results
- Strong documentation and process management skills, including SOP and knowledge article development
- Ability to provide strategic input while also executing detailed implementation and transition activities
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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