• Manage daily community engagement across Instagram and TikTok • Respond to comments, DMs, reviews, and brand mentions • Organize and maintain the UGC and content asset library • Track content performance and prepare weekly reports • Support athlete and influencer sourcing and outreach • Assist with affiliate program administration and reporting • Maintain athlete databases and race calendars • Gather customer insights and prepare monthly summaries • Provide occasional backup support for customer operations

Role Description Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We're looking for a skilled individual for the role of Onboarding and Engagement Manager, to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform. Key Responsibilities - Talent Supply Management: - Handle a team of Kannada TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis. - Identify, onboard, and manage hosts and key contributors for 1:1 Audio/Video calls. - Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals. - Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours. - Operational Oversight: - Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately. - Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement. - Engagement and Performance Analytics: - Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance. - Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention. - Report regularly on community performance, identifying trends and areas for improvement. - Training and Development: - Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines. - Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls. - Community Growth & Expansion: - Develop strategies to expand the host and contributor base to new markets and languages. - Work on initiatives to grow active users and enhance the overall user experience & host growth. Qualifications - Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field. - 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms. - Must be fluent in Kannada & English (Read, Write & Speak). - Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors. - Proficiency in analytics tools, community management platforms, and audio/video calling technologies. - Excellent communication, leadership, and organizational skills. - Ability to multitask and prioritize in a fast-paced, dynamic environment. Benefits - We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. - At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

• Conduct discovery for Certificates of Insurance work identified for offshore transition • Assess current-state COI workflows, servicing activities, and client-facing requirements to support transition planning • Support solutioning for transition design, service readiness, and offshore role alignment • Lead implementation activities and transition coordination for the offshore COI process • Provide subject matter expert support during setup, go-live, and stabilization • Review contracts and insurance requirements to help define process expectations, risk considerations, and offshore handling guidelines • Interpret coverage requirements and support process design for accurate certificate issuance • Monitor BAU performance, service quality, process adherence, and client service outcomes • Create and maintain SOPs, job aids, process maps, and knowledge articles related to COI issuance and servicing • Enable training and knowledge transfer for offshore teams to ensure readiness and sustained performance • Support system conversions, workflow updates, and process changes impacting the COI function • Drive standardization, efficiency, and continuous improvement across the certificate process • Manage stakeholder communication for assigned processes and transition milestones

• Conduct discovery for identified work targeted for offshore transition • Support solutioning for transition design and service readiness • Lead implementation activities and transition coordination • Provide subject matter expert support during setup, go-live, and stabilization • Monitor BAU performance, service quality, and process adherence • Create and maintain SOPs, job aids, and knowledge articles • Enable training and knowledge transfer for offshore teams • Support system conversions and process changes • Drive standardization, efficiency, and continuous improvement • Manage stakeholder communication for assigned processes