The Growth Partner

**What You Actually Do** *Own the hard cases:* - Take full ownership of escalated client situations — from first signal through to resolution — applying structured thinking at every stage, not reactive problem-solving - Diagnose the root cause behind every at-risk engagement and build a targeted intervention before the situation deteriorates further - Negotiate outcomes that protect the client relationship and the company's commercial interests — without compromising either - Maintain meticulous case records that support continuity, accountability, and pattern recognition across the book *Protect and grow revenue:* - Monitor client engagement signals and identify early indicators of dissatisfaction or churn risk before they surface as formal escalations - Develop and execute retention strategies that address underlying issues — not just surface-level complaints - Work cross-functionally with Customer Success, Sales, and Operations to close the gap between what was promised and what is being delivered - Track and report weekly on retention metrics, case outcomes, revenue protected, and churn trends — with clear recommendations, not just data *Build the function:* - Contribute to the development of retention playbooks, escalation frameworks, and client support systems that scale beyond you - Identify patterns across accounts that signal broader delivery or operational issues requiring intervention - Act as the internal voice of the client — ensuring leadership and delivery teams understand the downstream cost of service gaps - Propose and implement process improvements that reduce escalation volume and resolution time over time

**What You Actually Do** *Own the hardest client situations:* - Take full ownership of complex, escalated, or high-risk client accounts — from first signal through to resolution — applying structured thinking at every stage - Diagnose the root cause behind every at-risk engagement: is it strategy, execution, expectation misalignment, or delivery failure — and build the right intervention accordingly - Lead high-stakes conversations at founder and C-suite level — resetting expectations, rebuilding trust, and redirecting momentum toward outcomes - Maintain meticulous case records that support accountability, continuity, and pattern recognition across the portfolio *Drive retention and commercial recovery:* - Monitor engagement health signals across your assigned accounts and intervene before situations deteriorate into formal escalations - Develop targeted recovery plans that address root causes — not surface-level complaints — and execute them at pace - Identify and close expansion opportunities inside at-risk accounts where trust has been rebuilt and appetite exists - Track and report weekly on case outcomes, revenue protected, churn signals, and patterns requiring broader operational attention *Operate as a senior advisor, not just a handler:* - Lead live advisory sessions with founders — providing direct, implementation-focused guidance across offer, outbound, pipeline, and execution where relevant - Advise on go-to-market strategy, offer positioning, and 90-day execution priorities when clients need more than just relationship management - Challenge assumptions, reframe thinking, and reset timelines with the kind of directness that only comes from someone who has seen these situations before - Act as a signal amplifier between clients and internal delivery teams — translating client reality into structured, actionable feedback *Build what scales:* - Contribute to the development of escalation frameworks, retention playbooks, and client risk systems that work beyond your individual caseload - Identify patterns across accounts that point to broader delivery or operational gaps requiring intervention at leadership level - Propose and implement process improvements that reduce escalation volume, resolution time, and repeat risk over time

• Own every $100K+ client relationship from kickoff through renewal and expansion • Retain accounts under pressure — including when delivery is still catching up to promises • Reframe client expectations on the fly, confidently, without losing the relationship or the money • Identify and close upsell and expansion opportunities inside the existing book • Build the save playbook, the escalation framework, the retention metric — from a blank page • Feed structured, actionable feedback to delivery so the product actually improves • Hold the line between what sales promised and what delivery can do — without dropping either side

• Own the customer journey from "paid" to "completing, renewing, expanding" • Define the activation metric and move it weekly • Build kickoff, milestone, save, and escalation playbooks from a blank page • Run a small onboarding team and grow it as the product line scales • Decide what gets templated, what gets cut, what gets escalated • Bridge sales promises to delivery reality without dropping either side • Ship improvements in days, not quarters

• You will report directly to and support our Director of Finance freeing them from the operational grind so they can focus on strategy and growth. • You will inherit a multi-entity structure with real operational complexity: live cash flow pressure, a payment infrastructure in transition, manual processes that need to be automated, and financial data that needs to be turned into clean, actionable systems. • Your mandate is simple: stabilize, systematize, and automate. You will oversee the people and processes that execute this work and where needed, you will get into the detail yourself • Own the daily cash cycle across all entities DMCC, Acquisity, AI Broker, and others • Oversee and manage high-volume USD revenue flows from Whop into UAE bank accounts • Ensure seamless daily funding of GBP/AED corporate cards for Meta ad spend ad accounts do not pause on your watch • Build a live cash visibility system so the Director of Finance sees the position at a glance, not after a request • Lead the full migration from legacy Pleo/UK-entity setup to Qashio (UAE-native) • Evaluate and implement Whop’s virtual card platform for a direct, automated Meta spend link • Eliminate manual card-topping and payment bottlenecks entirely • Audit every manual finance process. If a human is doing it repeatedly, it should be automated or systematized • Build and implement SOPs across cash management, reporting, payments, refunds, and reconciliation and ensure the team follows them • Convert chaotic financial data into clean, trackable dashboards the Director of Finance and executive team can rely on • Oversee financial operations across 2–3 entities, each with different products and revenue structures • Hold external bookkeeping accountable quality, timeliness, accuracy. No exceptions • Manage the financial wind-down of the legacy UK entity once the new payment infrastructure is live • Deliver distilled, executive-ready reporting: cash position, P&L by entity, key risks in five bullet points, not twenty tabs • Build reporting rhythms so the Director of Finance is never caught off guard

• Build and deploy AI-powered workflows across sales, marketing, operations, and client delivery • Design scalable automations using tools like OpenAI, Make, Zapier, n8n, APIs, and CRM platforms • Architect lead generation and AI SDR systems that automate outreach and qualification • Implement CRM automations, attribution systems, and operational AI workflows • Translate business problems into practical AI solutions that improve performance and efficiency • Create repeatable systems and documentation that can scale across multiple clients • Monitor, optimize, and troubleshoot AI workflows to ensure production reliability • Collaborate directly with leadership and stakeholders on high-impact AI initiatives

• Develop and execute the company’s strategic vision to accelerate growth and establish AI Acquisition as a leader in the AI tools and marketing agency space. • Lead and inspire a talented, fully remote team, promoting collaboration, innovation, and a strong company culture. • Oversee all operational, financial, and business activities to ensure scalable and efficient processes. • Drive revenue growth by expanding existing programs, establishing new initiatives, and fostering strategic partnerships. • Maintain close relationships with investors, partners, and key stakeholders to support funding and growth objectives. • Ensure compliance with legal, regulatory, and ethical standards across all aspects of the business. • Represent AI Acquisition at industry events, conferences, and in media, enhancing the company’s brand and market presence.

• Conduct discovery and sales calls with pre-qualified leads provided by our clients. • Manage a diverse portfolio of client accounts to maximize call volume and deal flow. • Maintain a high closing rate through consultative selling and strategic follow-ups. • Participate in podcast or broadcast-style calls to support brand visibility and lead engagement when needed. • Collaborate closely with client account managers to ensure smooth onboarding and client satisfaction. • Track all sales activity and performance data using CRM tools.

**WHAT YOU’LL ACTUALLY DO** - Write batches of Facebook/Meta video ad scripts - Generate multiple hooks/angles per offer, not one “hero concept” - Help pressure-test claims, positioning, proof, and CTA logic - Review existing ads and rewrite weak scripts fast - Support split-testing across hooks, leads, and framings - Improve language across adjacent assets where useful: landing pages, VSL sections, decks, CTA tests - Work closely with the media/creative team so scripts are actually shootable and usable

• You’ll own the creative engine behind a $50M ARR AI-education business running ads across 3 active funnels (more launching). • Your team already produces ~100 ads per week — 5 editors plus a lead, plus 4 AI ad creators. • Your job is to keep that machine running at quality, feed it constant new ideas, and build the systems that let it scale as funnel count grows. • Hitting editing and production deadlines with zero quality errors. • Generating new creative ideas, angles, hooks, and concepts weekly. • Managing the editor team + AI ad creation specialists. • Coordinating script approval with our incoming direct-response copywriter. • Evolving the ticketing and brief-to-ship workflow as we scale.