• Develop and maintain long-term relationships with clients and key stakeholders on the client side. • Understand client business models, operational processes, and payment-related needs. • Monitor and forecast key payment performance metrics. • Create development plans for assigned clients. • Collaborate with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to resolve issues and drive successful outcomes. • Communicate client requirements and feedback to internal teams. • Identify opportunities to improve account management processes and implement initiatives that enhance efficiency and service quality.

• Intensive acquisition, support, and management of national & international corporate accounts in the respective target segments (foodservice, care, lodging and facility care) • Identify key decision makers in potential customers and cultivate relationships to ensure satisfaction and confidence in all Ecolab Institutional offerings • Develop and execute strategic account plans to grow the business • Develop a strategy unique to each customer based on current and future needs that fosters a long-term, trusted relationship with Ecolab • Leverage knowledge of the full suite of Ecolab products and offerings, design/structure and deliver effective customer proposals that address the unique needs of each prospect • Develop opportunities within prospective customer accounts and successfully coordinate Ecolab resources to create total solution proposals with meaningful value for the customer • Develop sales budgets for assigned customers that identify opportunities both within and outside the Institutional Division • Develop and implement pricing strategies and structure profitable deals to ensure revenue and profit objectives are met • Partner with global account teams, field sales, distribution as well as other divisions and internal partners and communicate regularly within Ecolab to ensure clear understanding of strategies necessary to meet customer needs • Utilize various tools, applications and reporting to produce presentations and executive summaries that demonstrate to customers the value Ecolab provides • Serve as the knowledge expert with respect to understanding assigned customer businesses and share this knowledge with other key internal partners to improve the overall customer experience provided by Ecolab • Effectively represent Ecolab and the value we provide at industry and customer meetings

• Visit 4 potential new agents / current agents a day. • Total of 3 days a week. • Retain continuous awareness of connections, sales & terms and keep relative records within Salesforce. • Follow up and maintain existing relationships, while continuing to nourish new relationships. • Identify cross-sell opportunities for other lines of insurance.

• Facilitate client calls related to contracting and payer enrollments. • Run and analyze client KPI's, providing regular reports. • Research and interpret payer enrollment requirements under guidance, including basic state or payer-specific rules. • Prepare and submit payer enrollment applications and follow up to ensure completion. • Build approved payers in the enrollment software. • Create and assign contract analyst workflows upon receipt of payer contracts to review. • Manage client health throughout the full contracting and payer enrollment process. • Review and analyze client contracting and payer enrollment data within the enrollment software platform. • Ensure timely processing of location additions, demographic updates, and revalidations. • Conduct payer research to determine enrollment requirements, contract effective dates, and contract types. • Other duties as assigned.