• Author, review, and maintain Standard Operating Procedures (SOPs), technical manuals, and process documentation. • Develop and update system specifications, business process workflows, and data migration plans. • Assist in data analysis and validation efforts to ensure data integrity and consistency within a PLM system. • Support the development of test cases and user acceptance testing (UAT) to validate system functionality and business requirements. • Collaborate with development teams to track and document enhancements, issues, and resolution. • Prepare reports, presentations, and technical briefs for internal and external stakeholders. • Ensure compliance with industry best practices, DoD software policies, and DoD documentation standards. • Maintain document repositories and version control using tools such as Confluence, SharePoint, or a PLM system. • Support training initiatives by developing user guides, training materials, and instructional content. • Performs other duties as assigned.

• Translate business needs into detailed UI mock-ups and requirements/user stories that guide development efforts • Proactively identify opportunities for system enhancements or gaps that increase product value and operational efficiency based upon new industry trends/schemes or client need • Define acceptance criteria and expected system behavior. Apply the test scenarios to execute User Acceptance Testing to verify that systems are functioning properly and business requirements are incorporated into the system design • Participate in post-deployment testing sessions that occur after normal business hours (Typically one Thursday evening every month) • Communicate effectively with both technical and non-technical audiences and capable of building and maintaining relationships with key stakeholders • Create and maintain organized product project plans through integrated management tools to support product development (i.e., Azure DevOps or other tools) • Utilize product knowledge combined with extensive Payment/Program Integrity subject matter expertise to lead requirement elicitation meetings with clients and stakeholders • Configure and tailor client system environments (rules, alerts, case workflows, etc.) • Deliver product demos, walkthroughs, and training as needed • Develop and maintain internal & client training documents, job aids, and product enhancements/release notes • Support daily product maintenance and client satisfaction

• Play a critical part in ensuring Gainwell is meeting our clients’ objectives in pharmacy benefit management (PBM) services • Support Preferred Drug List (PDL) and supplemental rebate implementations and configurations • Support PDL and supplemental rebate operations and maintenance on established accounts • Work with a team of pharmacy clinicians and subject matter experts to configure PDL and rebate systems to deliver services to our state clients • Apply analytical skills to evaluate and model various rebate scenarios, providing insights for decision-making • Perform system updates related to PDL and rebate configurations to ensure accuracy and compliance • Analyze, plan, design, document or make recommendations to improve business processes to support client’s technology goals • Execute testing for PDL and rebate system changes to ensure functionality and reliability • Help verify that all requirements have been met by approving and validating test results • Exercise your ability to use basic analytical or relational database software — such as Excel or SQL — to quantify the anticipated impact of work

• Unlock knowledge to enable smarter decisions and better service delivery across government! • Design and maintain Knowledge Bases (KBs) as a self-service platform for content management and sharing. • Configure KB structures, categories, and role-based access controls. • Customize workflows for article publishing, updates, and retirement. • Plan and implement KB patches, fixes, enhancements, and upgrades. • Participate in System and User Acceptance Testing (UAT). • Develop and enhance Knowledge Management governance frameworks, processes, and procedures. • Document workflows, templates, and operational standards. • Facilitate monthly KM Representative Committee meetings. • Manage KM author/approver onboarding and offboarding processes. • Coordinate and deliver KM training for service teams and users. • Collaborate with support teams and vendors to ensure KB alignment with business needs. • Engage stakeholders to identify current and future requirements. • Lead Continual Service Improvement (CSI) initiatives.