Government of Alberta

• Build the Platforms That Power Government Services! • Support platform development, configuration, upgrades, and enhancements. • Monitor platform performance and contribute to troubleshooting and issue resolution. • Lead platform architecture, standards development, and strategic platform planning. • Drive operational excellence and continuous improvement through platform services optimization.

• Lead Enterprise Platforms for Intelligent Government Services • Shape the future of digital government by driving enterprise platform strategy, innovation, and service excellence • Provide strategic leadership, governance, and operational oversight for enterprise platform capabilities across Microsoft Dynamics and ServiceNow ecosystems • Ensure alignment with business priorities, enterprise architecture, and modern digital service standards • Work closely with ministry partners, architects, vendors, and cross-government stakeholders to deliver secure, scalable, and reusable platform solutions

• Unlock knowledge to enable smarter decisions and better service delivery across government! • Design and maintain Knowledge Bases (KBs) as a self-service platform for content management and sharing. • Configure KB structures, categories, and role-based access controls. • Customize workflows for article publishing, updates, and retirement. • Plan and implement KB patches, fixes, enhancements, and upgrades. • Participate in System and User Acceptance Testing (UAT). • Develop and enhance Knowledge Management governance frameworks, processes, and procedures. • Document workflows, templates, and operational standards. • Facilitate monthly KM Representative Committee meetings. • Manage KM author/approver onboarding and offboarding processes. • Coordinate and deliver KM training for service teams and users. • Collaborate with support teams and vendors to ensure KB alignment with business needs. • Engage stakeholders to identify current and future requirements. • Lead Continual Service Improvement (CSI) initiatives.

• Development, maintenance, advocacy, and compliance for security architecture and DevSecOps framework and policy instruments such as directives, frameworks, policies, standards, and guidelines. • Security architecture subject matter expertise in the one or more following domains: Secure application development processes and tools. • Secure business architecture. Secure data architecture. Secure application architecture. Secure technology architecture. • Consultation, evaluation, and delivery of digital service products throughout the solution development life cycle (SDLC) for conformance to IMT cybersecurity policy instruments including formulation of options and recommendations. • Conduct security review, consult, and advise on secure coding, secrets management, on-premises, Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP), and third-party hosted solutions with verbal and written report. • Provide security advice to business and technical stakeholders, including senior executives. • Participate in projects as an information security subject matter expert with a focus on security architecture and security capabilities within a DevSecOps framework to protect digital service development and operations. • Participate in the identification of information security requirements, as well as the development of strategies and solutions to meet these requirements across the organization. • Facilitate or perform identification, assessment, and treatment of information and technology security threats and risks.

• Assisting in evaluating the security posture of systems and networks, identifying vulnerabilities, and recommending mitigation strategies. • Identifying and assessing risks while maintaining the GoA’s Information Technology Security Risk Register. • Assisting in implementing security controls and measures to safeguard sensitive information and ensure compliance with security policies. • Monitoring security alerts, analyzing potential threats, and responding to security incidents to protect the organization's assets. • Analyzing the latest cybersecurity trends and threats, conducting research to support the development of effective security strategies. • Participating in disaster recovery planning and testing to ensure rapid response to incidents. • Supporting CyberAlberta initiatives and the development of training programs that increase cybersecurity awareness across the GoA.

• Build the platform behind the maps that power an entire province. • Shape and operate the Government of Alberta’s enterprise GIS platform. • Lead the configuration, extension, and operation of enterprise geospatial technologies. • Manage ArcGIS Enterprise and enterprise geodatabases. • Develop integrations, services, and deployment pipelines. • Guide engineering decisions and mentor team members. • Apply and evolve with AI to deliver smarter geospatial services.

• Design and deliver integrated GIS solutions across enterprise applications, APIs, and data platforms • Develop full-stack custom geospatial applications and services where needed • Architect and implement spatial data flows, integrations, and pipelines across systems • Select and apply appropriate technologies based on solution needs • Produce clear, implementation-ready solution designs and technical documentation • Lead technical delivery, provide design oversight, and mentor team members • Implement secure, scalable, and reliable solution architectures • Build and maintain automated deployment pipelines and testing practices • Evaluate emerging technologies and contribute to platform and architectural evolution • Identify and remediate technical debt while ensuring continuity of service • AI is a key enabler in this role, practical experience applying AI is critical.

• Are you passionate about using data and emerging technologies to improve public services? This role puts analytics and innovation at the heart of GoA contact centre operations. • Reporting to the Manager, Contact Centre Business Support, the Data Analyst gathers, cleans, and maintains large volumes of contact centre data to ensure accuracy and usability for reporting, analytics, and AI-enabled tools. • Enhancing the contact centre and reporting platforms, analyzing operational data to identify trends and opportunities for improvement, and defining and monitoring analytics and AI performance metrics. • Developing and automating dashboards and reports that deliver actionable insights, communicating findings clearly to stakeholders, and working closely with technical teams on platform enhancements, agile projects, and continuous improvement initiatives.

• Perform systems analysis to support development, enhancements, and maintenance of applications. • Design and maintain Electronic Information Management (EIM) systems. • Contribute to system design, development, testing, and implementation activities. • Support application updates, testing, and ongoing production operations. • Provide client-focused support by understanding business needs. • Continuously enhance technical knowledge and system performance. • Help ensure secure, reliable access to critical information.

Job Information Job Title: Digital Transformation Instructor Job Requisition ID: 82697 Ministry: Arts, Culture and Status of Women Location: Edmonton, Cochrane, Other locations will be considered Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: May 11, 2026 Classification: Program Services 4 Salary: ​ $3,148.20 to $4,126.82 bi-weekly ($82,168 - $107,710/ year) Arts, Culture and Status of Women works to improve Albertans’ quality of life through support of cultural development, historical preservation and increased gender equality. For more information on the Ministry of Arts, Culture and Status of Women, please visit this link: Arts, Culture and Status of Women | Alberta.ca The Community Development Unit (CDU) supports the broader non-profit /voluntary sector (NPVS) and community organizations by: - Building the human and social capital of the non-profit voluntary sector (NPVS) and community organizations. - uilding awareness of the critical role of the non-profit sector in building a strong Alberta economy and healthy and vibrant communities. - Building the management, leadership, operational, and adaptive capacity of organizations through facilitation and training. Role Responsibilities Reporting to the Senior Manager, Learning and Development (L&D) in the CDU, this position is responsible for full life cycle development and delivery of learning materials and opportunities. The L&D team is focused on the curation, creation and delivery of learning opportunities and materials that will assist Albertans in running a successful non-profit organization. A key outcome of the L&D team is Albertans have easy access to information, resources and training that enhances their ability to successfully govern and operate non-profit organizations. The Digital Transformation Instructor enables members of the public working in non‑profit organizations, including staff, leaders, and volunteers, to successfully transition their work into secure, cloud‑based digital environments. The role focuses on practical, applied instruction in Microsoft 365 (SharePoint Online, Microsoft Lists, Power Apps, Teams, OneDrive) and Google Workspace (Google Drive, Docs, Sheets, Forms, and shared collaboration tools) as well as other relevant applications. This position bridges the gap between complex research & technology and engaging education, collaborating with Instructional Designers to turn raw information into high-impact webinars, online courses, and other learning products. If you are an enthusiastic facilitator who loves developing and presenting, your work here will reach tens of thousands of learners annually via the Non-Profit Learning Centre on Alberta.ca. Key Responsibilities: Seamless Learning Delivery- Learners experience enjoyable, high quality learning opportunities and content. - Teach engaging live webinars, facilitate participatory learning activities, and moderate discussions and answer questions. All while managing both the technical platform and the public-facing delivery. - Enthusiastically deliver applied online and in‑person instruction on Microsoft 365, Google Workspace tools, and other applications. - Apply adult‑learning principles, accessibility standards, and real‑world non‑profit scenarios. - Monitor learner data and feedback to improve delivery, identify content gaps and perform quarterly audits to perform continuous improvement and keep the digital library current. Role Responsibilities Continued Expert Knowledge Mobilization- Learners receive accurate, up-to-date, and legally sound guidance on non-profit operations. - Guide organizations in designing and implementing cloud‑based workflows - Support learners to map current‑state processes and redesign them using Microsoft 365 and Google Workspace tools. - Teach how to use SharePoint, Microsoft Lists, and Google Forms/Sheets for structured information management and intake. - Introduce Power Apps and comparable low‑code/no‑code approaches to replace manual or paper‑based processes. - Emphasize sustainable design patterns that non‑technical users can maintain. - Demonstrate best practices for permissions, version control, shared ownership, and lifecycle management. - Identify knowledge and competency gaps within their organization - Plain Language Toolkit development. Design a library of “how to's” and quick starts - Content Adaptation. Translate complex technical information to user-friendly materials. - Advise on minimum value or best options for software and hardware considerations - Modularity. Consider and advise for agility and modularity to help organizations avoid being boxed in. - Guides on compliance with Canadian regulatory environment Multi-Modal Content Production- Learners have access to a variety of engaging, professional, and accessible digital assets. - Conduct literature reviews and deep-dive research into academic journals, papers, provincial regulations, governance models, and business/non-profit best practices to produce content that is practical and technically accurate. - Translate complex ideas and concepts into plain language for presentations, scripts, written guides, and checklists for the general public. - Create progressive learning pathways (Foundations → Intermediate → Applied Digital Transformation). - Adapt training approaches to meet diverse organizational sizes, mandates, and digital maturity levels. - Design and produce high-quality visual content using digital tools (such as Canva, Adobe, or other) ranging from short-form animations to comprehensive webinar slide decks. Continuous Quality Improvement & Content Evolution - Unit's learning resources remain a key resource for the non-profit sector, characterized by its relevance, competitive quality, and alignment with modern best practices. - Incorporate learner feedback to continuously improve programs and materials. - Maintain learning materials in cloud repositories and ensure content remains current as platforms evolve. - Conduct needs assessments and trends analysis to incorporate best practices - Pattern recognition: Identify common and recurring issues learner's and organization have and source solutions Improve Internal Efficiency within the CDU - Apply knowledge to design, develop and implement internal processes and systems to support the CDU's workflows, operational efficiency and reporting. - Conduct internal training to empower staff with new tools and processes, including AI. Please click on this link to view the job description for this position. APS Competencies Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf. - Drive for Results- Takes and delegates responsibility for outcomes. - Develop Self and Others- Champions development and learning in all groups. - Systems Thinking- Integrates broader context into planning. Qualifications University graduation (Bachelors’ Degree) in a related field (i.e. Computer Science, Business Intelligence, Data Science/Analytics, or related field) plus four years related experience; or equivalent as described below. Equivalency: Directly related education or experience considered on the basis of: - 1 year of education for 1 year of experience. - 1 year of experience for 1 year of education. Technical Competencies, certification and/or training: - Strong practical experience with Microsoft 365 and Google Workspace collaboration tools. - Applied experience using Power Apps or other low‑code/no‑code tools to build simple business solutions. - Digital transformation, instructional design, or train‑the‑trainer credentials Assets: - 3 - 5 years of experience in the design, development and implementation of technical, software and workflow solutions - 3 - 5 years of experience in teaching, adult-education, corporate training, Learning & Development, communications, or digital content creation role. - Basic understanding of Instructional Design including writing learning outcomes using Bloom's Taxonomy. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards. Notes There is (1) permanent, full-time position working 36.25 hours weekly. This position can be based in Edmonton or Cochrane. Other locations will be considered as well. The final candidate may be required to undergo a security screening. Links and information on what the GoA have to offer to prospective employees. - Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx. - Public Service Pension Plan (PSPP) - https://www.pspp.ca. - Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits. - Professional learning and development - https://www.alberta.ca/professional-development-support-directive. - Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca. - Positive workplace culture and work-life balance. - Leadership and mentorship programs. How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information. It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Connie Piosca at Connie.Piosca@gov.ab.ca.