Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The Business Analyst for Digital Ad Sales Technology is responsible for NBCU's Digital Ad Sales Video ad serving systems and support, parenting closely with our Digital Ad Sales Product, Engineering, Planning, Strategy, and Operations teams. Liaison between the Ad Sales business users and technology organization, providing consistent and frequent updates to users on progress and resolution of requests, defects and enhancements. Responsibilities: - Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions. - Take ownership of tickets from a queue to answer user requests which may involve investigating, training on best practices, data analyzing of log files, and testing to help resolve. - Work in a team setting with counterparts on solving issues at hand but also able to work solely on tickets. - Work with a ticketing system to track, categorize, prioritize and communicate status to the business. - Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions. - Understand how issues impact the business and escalate critical issues when necessary. - Support and troubleshoot issues, identify root causes, and proactively implement sustainable corrective actions. - Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed and during special events. - Identify new opportunities and services to enhance the systems platform and drive more productivity/efficiency. - Technical subject matter expert for all ad integrations across the NBCU portfolio including Peacock and Olympics - Execute system configurations such as commercial break patterns, network design, inventory shares, user data collection and targeting, video measurement, and programmatic ad serving Qualifications Basic Requirements: - Minimum 3 years of experience in a Digital Ad Operations, Ad Technology, or equivalent role - Proficiency in MS Word, Outlook and PowerPoint. High proficiency in advanced Excel functionality (pivot tables, v-lookups, etc.) - System experience in Freewheel - Bachelor's degree Desired Characteristics: - Curious and innovative mind set to streamline processes and automate where possible - Proven track record of team project execution and systems implementations - Project Management and prioritization skill sets - Deep understanding of Dynamic Ad Insertion, ad serving technology and product taxonomy - Strong knowledge of sales planning, order fulfillment, inventory, ad operations, trafficking, order optimization, pacing and delivery reconciliation - Technical background - experience setting up system integrations, troubleshooting ad tech issues, and system configuration - Experience within a media company a huge plus - Strong interpersonal skills - Ability to multi-task in a fast-paced, deadline-driven environment - Ability to think strategically and creatively - Strong computer skills, especially in Excel, Power Point, and Word. Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $80,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Role Description Thunder is expanding its strategic partnership with AWS, and we are looking for a dedicated Business Analyst to join our Amazon Connect practice. In this role, you will act as a critical bridge between our clients' business needs and the technical implementation of Contact Center as a Service (CCaaS) solutions. You will work closely with Solution Architects and Developers to translate complex business requirements into scalable Salesforce and Amazon Connect configurations. If you are a curious problem-solver who loves refining processes and building the future of cloud consulting, you'll fit right in with our culture of builders. Day-to-Day Roles + Responsibilities - Requirements Engineering: Translate client business requirements into detailed business process documents, user stories, and functional specifications for Amazon Connect and Salesforce Service Cloud Voice. - Solution Design Support: Partner with Solution Architects to map functional requirements to technical requirements, ensuring solutions align with the client’s business goals. - Project Management: Wear the "General Manager" hat for tactical project aspects, managing day-to-day schedules, budgets, and deliverables while providing regular status reports. - Process Improvement: Evaluate existing client business processes to identify opportunities for enhancement through CCaaS innovation, such as smart IVR or chatbots. - Client Engagement: Serve as a primary point of contact for operational project aspects and lead clients through the execution of Training and User Acceptance Testing (UAT). Qualifications - US Citizen with the ability to obtain security clearance(s) - 3-5+ years of experience within the Salesforce or AWS ecosystem, preferably with a Salesforce Implementation Partner. - Hands-on experience or deep understanding of Amazon Connect platform capabilities and Service Cloud Voice. - Demonstrated ability to confidently support or lead multiple small-to-midsize engagements at various stages simultaneously. - Strong skills in process documentation, business modeling, and using productivity tools like Asana, Gong, or Salesforce CRM. - Proven success in partnering with nearshore and offshore resources to deliver project success. - Bachelor’s Degree preferred. - Federal Experience Strongly Preferred Benefits - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

• Author, review, and maintain Standard Operating Procedures (SOPs), technical manuals, and process documentation. • Develop and update system specifications, business process workflows, and data migration plans. • Assist in data analysis and validation efforts to ensure data integrity and consistency within a PLM system. • Support the development of test cases and user acceptance testing (UAT) to validate system functionality and business requirements. • Collaborate with development teams to track and document enhancements, issues, and resolution. • Prepare reports, presentations, and technical briefs for internal and external stakeholders. • Ensure compliance with industry best practices, DoD software policies, and DoD documentation standards. • Maintain document repositories and version control using tools such as Confluence, SharePoint, or a PLM system. • Support training initiatives by developing user guides, training materials, and instructional content. • Performs other duties as assigned.

• Translate business needs into detailed UI mock-ups and requirements/user stories that guide development efforts • Proactively identify opportunities for system enhancements or gaps that increase product value and operational efficiency based upon new industry trends/schemes or client need • Define acceptance criteria and expected system behavior. Apply the test scenarios to execute User Acceptance Testing to verify that systems are functioning properly and business requirements are incorporated into the system design • Participate in post-deployment testing sessions that occur after normal business hours (Typically one Thursday evening every month) • Communicate effectively with both technical and non-technical audiences and capable of building and maintaining relationships with key stakeholders • Create and maintain organized product project plans through integrated management tools to support product development (i.e., Azure DevOps or other tools) • Utilize product knowledge combined with extensive Payment/Program Integrity subject matter expertise to lead requirement elicitation meetings with clients and stakeholders • Configure and tailor client system environments (rules, alerts, case workflows, etc.) • Deliver product demos, walkthroughs, and training as needed • Develop and maintain internal & client training documents, job aids, and product enhancements/release notes • Support daily product maintenance and client satisfaction