• Execute sales strategy by identifying customer needs and selling the appropriate hardware and company services. • Develop business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with vendors or manufacturers. • Maintain a targeted understanding of customers’ business, showing the ability to establish customer needs, buying cycles, and create strong relationships to effectively drive sales and repeat business. • Meet or exceed annual sales top line revenue and margin goals as defined by management. • Work with inside sales team to ensure that quotes are provided, and order requests are processed accurately and with engineering team to accurately scope projects. • Manage individual sales objectives to include sales orders and billing activities to support quarterly goals.

• Own and deliver against annual revenue, margin, and pipeline targets • Build and execute multi-year account plans for strategic customers • Develop and maintain a robust, qualified sales pipeline (3-5x coverage) • Lead complex capital equipment sales cycles (6-24 months) • Engage senior stakeholders (Manufacturing, Process Development, Procurement, Engineering) • Position AKBA as a trusted partner in process scale-up and manufacturing optimization • Translate customer process needs into integrated equipment solutions • Collaborate with engineering and product teams to shape proposals and technical positioning • Drive differentiation through value-based and solution-oriented selling • Lead pricing strategy and contract negotiations aligned with margin targets • Maintain accurate forecasting (monthly/quarterly) • Ensure disciplined use of CRM (Salesforce) for pipeline visibility • Coordinate with Engineering, Service, Marketing, and Inside Sales to ensure successful project execution • Act as the commercial owner through project lifecycle (sale > delivery > after-sales) • Provide structured insights on market trends, competitors, and customer needs • Support product roadmap development and new market expansion initiatives • Represent AKBA at industry conferences and technical forums

• Deliver high-quality customer service to drive retention and strengthen client relationships. • Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model. • Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution. • Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration. • Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies. • Engage with customers in the renewal process, including price negotiation and collecting key updates. • Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management. • Implement account management plans based on the target service model.

• Service assigned client base to establish rapport for in-depth client relationship. • Coordinate workflow with assigned client service representative for clients and carriers. • Coordinate bid process for existing clients for supplemental and group health products. • Meet with clients for renewal process and make recommendations in the client's best interest. • Act as a liaison between the client and third-party vendors of clients. • Coordinate management of client accounts with HPS account team. • Prepare group meeting and enrollment materials for clients. • Plan, coordinate and conduct group meetings and employee enrollments. • Effect changes in benefit plans as needed by client. • Troubleshoot and resolve escalated issues (claims, eligibility, etc.) with third party vendors on behalf of client and their employees. • Maintain quick communication with client via email/Internet/voice. • Maintain awareness of new developments, changes with various carriers and new federal/state laws.